3.1 Type of Information

Interstage Shunsaku Data Manager Troubleshooting - Microsoft(R) Windows(R) 2000/ Microsoft(R) Windows Server(TM) 2003 - - UNIX -

The following table lists the type of information and it's overview that is needed for investigating the Shunsaku problems.

The triggers of each error event are roughly divided as follows:

The requisite information for investigating the Shunsaku problems.

Collected Information	Overview
Environment Files	A file for controlling the operation of each Shunsaku process.
Log Files	A file for recording the operation of each Shunsaku process.
Performance Log Files	A file for recording the performance information of each Shunsaku process.
System Log/Event Log	A logging file controlled by an operating system. All the events from an operating system and the application will be output to this logging file.
User's Operation Record	The information for understanding the actual operation procedure, error message, etc.
Direct Access Key Definition File	A file for defining a direct access key name using in the direct access function. This file is only necessary when the direct access function is used.

The information needed according to the event and the condition.

Collected Information	Overview
Search Expressions, Return Expressions, Sort Expressions	Search expressions, return expressions and sort expressions that are specified in Shunsaku API. (Only needed when the API error occurs)
API Snapshot Log	The I/O information of each API that is collected when using the API snapshot. (Only needed when the API error occurs)
Application Sources	A source of an application that uses the Shunsaku APIs (Java/.NET/C).
XML Data	An XML document stored in Shunsaku.
Shell Script or Batch	A shell script or a batch using in the business job.

The information needed according to each event.

Event	Collected Information
Hung-up	Load Module
	map file (Windows)
	Process Dump
	Process Information
Process Down	Director Data File
	Operation Log File
	Load Module
	map file (Windows)
	Core Stack Trace
	Core File
Performance Problem	Performance information (CPU used condition, network load condition, memory used condition, I/O condition) Performance Information (Solaris) Performance Information (Linux) Performance Information (Windows)

Commands using in this manual are sample commands for the following operating systems.