Interstage Shunsaku Data Manager Troubleshooting - Microsoft(R) Windows(R) 2000/ Microsoft(R) Windows Server(TM) 2003 - - UNIX -

3.6.5 Process Information

The following information is necessary together with the process dump.

The following procedure shows how to collect the information.

Remark:

There is no public information on how to collect the process information for Windows because other programs such as Visual C are used in for debugging.

Collecting Process Information

• Process stack trace
  1. Examine the ID (PID) of the process that is hanging-up by ps command

     Example: The director process

     ps -ef | grep shunddmn

     
     

  2. Trace the stack information of the PID with the superuser privilege.

     pstack PID

     Save the output of the command into the text file.

• The Information of the system call trace in the process.

  Execute the following command with the superuser privilege by using the above PID. Forcibly terminate by Ctrl+C after 30 seconds.

  strace -f -p PID -o output file

  The output file is the information.

• The usage status of IPC resource

  The command hang-up might be caused by an insufficient with IPC resource.

  Execute the following command and save the output result.

  ipcs -a