[Note]
Contents to be considered before version upgrade
[Aggregation Schedule of Status Window]
When performing version upgrade from version prior to 14.2.0, the aggregation of status window will run according to the initial value 1:00. Level control service needs to be started during aggregation of status window. Therefore, please confirm whether the aggregation of status window and stopping of level control service has been performed at the same time (backup and restoration, data transfer .etc). If processing at the same time, please modify the aggregation schedule of status window after version upgrade. For how to modify, please refer to “Preparation for Using Status Window” of “Systemwalker Desktop Keeper User’s Guide: for Administrator”.
Logon to old Management Server/Master Management Server
Log on to Windows with an Administrators group affiliated user or Domain Admins group affiliated user. When other applications are in use, please end these applications.
Stop Level Control Service and Server Service of the old Management Server/Master Management Server.
Select [Control Panel]-[Network Connection] from the [Start] menu.
Select “Local Area Connection” and disable local connection. Besides, please wait for 1 minute after disabling before the following procedure.
The Windows service window is displayed, select each of the following services and select [Stop] from the [Operation] menu. Besides, it will take 30 seconds to 1 minute to stop. In addition, after starting SWServerService or during date change (12am), confirmation of available database capacity will be performed. In the 15 minutes till the confirmation operation has completed, service may not be able to be stopped, please confirm later.
SWLevelControlService
SWServerService
After the services above are stopped, enable “Local Connection”.
Back up the management information and log information on the old Management Server/Master Management Server
Back up the management information and log information by using the backup command or backup tool of Systemwalker Desktop Keeper. In the case of V12, backup the command log manually.
Copy the management information and log information backed up on the old Management Server/Master Management Server to the new server.
Please copy the management information and log information backed up on the old Management Server/Master Management Server to the new server.
Install and set IIS on new Management Server/Master Management Server.
For details on how to install and set IIS, please refer to “2.2.1 Installation and Settings of IIS” during the new installation.
Newly install the new Management Server/Master Management Server
For details on how to install a Management Server/Master Management Server, please refer to “2.2.2 Install Management Server/Master Management Server ” during the new installation.
Construct the database in new Management Server/Master Management Server
For details on how to construct the database, please refer to “2.2.3 Construct Database ” during the new installation.
Restore the management information and log information on new Management Server/Master Management Server
For details on how to restore the management information and log information, please refer to “3.1.3 Restoring User Assets ”.
When upgrading from V12, restore the command log manually.
Set IIS on new Management Server/Master Management Server.
IIS settings will be performed automatically. Please refer to “2.2.4 IIS Settings ”, and create Systemwalker Desktop Keeper specified application pool as required.
Set the server environment on new Management Server/Master Management Server
When the version is upgraded to V14.2.0, the configuration value in the old version is still valid.
However, when upgrading from V13.0.0 or earlier, the detailed authority of user information set in the [Administrator Information Settings] of server settings tool will be transferred under the status of possessing all authorities. To modify, please perform after completing transfer.
Also, for [USB Device Registration/Update/Delete] and [E-mail Content Viewing] in the [Administrator Information Settings] window, because not all administrators are authorized, please authorize them after transfer if necessary.
When upgrading from V13.2.0 or earlier, because the status window settings are not performed, please set the conditions for aggregation in the environment setup. For how to set, please refer to “Preparations Required for Using Status Window” of “Systemwalker Desktop Keeper User's Guide : for Administrator”.
Also, if the server environment is modified, please set the server. The procedures for setting the server are the same as “2.2.5 Set Environment of Management Server/Master Management Server ” during the initial installation. Please refer to this guide for details.
Also, when modifying the computer names of the old server and the new server, please refer to “Change System Environment with the Change of IP Address/Computer Name of Management Server/Master Management Server” of “Systemwalker Desktop Keeper User's Guide : for Administrator”.
