This describes how to upgrade the versions of a Management Server and Master Management Server on the same server.
Note
Issues to consider before version upgrade
When performing version upgrade, usage of the Management Server and Master Management Server should be stopped. Thus, please execute in the time frame when there are less users so as to not affect business.
When modifying the communication port of the Management Server, please add the port number after modification to the list of allowed ports in the firewall.
Data should be transferred when version upgrade. It takes some time to operate according to the database capacity.
In the environment where a large amount of attached data and command logs exist, when executing the overwriting installation of a Management Server/Master Management Server, access authority confirmation/modification of the attached data and command log will take longer time. (Time standard for overwriting installation: it takes about 30 minutes for the attached data and command log of 100,000 files.)
The available contents are different for the primary administrator (secureadmin) created by Systemwalker Desktop Keeper V12 and the primary administrator (secureadmin) created by Systemwalker Desktop KeeperV13 or later.
The primary administrator of V13 or later (secureadmin) can start the server settings tool, backup tool and restoration tool, but cannot start the Management Console and Log Viewer.
However, when upgrading from V12, the primary administrator of the old version (secure admin) will be transferred directly, so the administrator can still use Management Console and Log Viewer and can operate as the primary administrator of V14.2.0. In this case, please specify the password for the primary administrator (secure admin) in the logon window of each window as follows:
Server settings tool, backup tool and restoration tool
When starting by the primary administrator user (SecureAdmin) from V12, please specify the password for the primary administrator set in “Reinstall Management Server/Master Management Server” of the procedure below.
Management Console and Log Viewer
When starting by the primary administrator user (SecureAdmin) from V12, please specify the password set in V12.
When performing version upgrade from version prior to 14.2.0, the aggregation of status window will run according to the initial value 1:00. Level control service needs to be started during aggregation of status window. Therefore, please confirm whether the aggregation of status window and stopping of level control service has been performed at the same time (backup and restoration, data transfer .etc). If processing at the same time, please modify the aggregation schedule of status window after version upgrade. For how to modify, please refer to “Preparation for Using Status Window” of “Systemwalker Desktop Keeper User’s Guide: for Administrator”.
The procedures for version upgrade of a Management Server/Master Management Server are as follows: please execute the following procedure according to “4.2 Version Upgrade Procedures”.
When IIS has not been installed here, it should be installed before version upgrade of a Management Server/Master Management Server. For IIS installation, please refer to “2.2.1 Installation and Settings of IIS
Logon to Management Server/Master Management Server
Log on to Windows with an Administrators group affiliated user or Domain Admins group affiliated user. When other applications are in use, please end these applications.
When upgrading from V13 or V14.0.0/V14.0.1/V14.1.0, to transfer the database, please make sure to log on with the Windows logon ID for database construction. In case of logon with another logon ID, errors will occur when overwriting the install of the Management Server/Master Management Server.
Stop Level Control Service and Server Service
Select [Control Panel]-[Network Connection] from the [Start] menu.
Select “Local Area Connection” and disable local connection. Please wait for 1 minute after disabling before continuing to the following procedures.
When the Windows service window is displayed, select each of the following services and select [Stop] from the [Operation] menu. It will take 30 seconds to 1 minute to stop. In addition, after starting SWServerService or during date change (12am), confirmation of available database capacity will be performed. In the 15 minutes till the confirmation operation has completed, service may not be able to be stopped, please confirm later.
SWLevelControlService
SWServerService
After the services above have been stopped, enable “Local Service”.
Install and set IIS (when upgrading from V12 or V13)
The procedures for installing and setting IIS are the same as 2.2.1 Installation and Settings of IIS” during the new installation. Please refer to these procedures.
Back up Management Information and Log Information
(when upgrading from V12)
In the environment before version upgrade, back up the management information and log information (excluding command log) by using the backup command of Systemwalker Desktop Keeper. Back up the command log manually.
When backing up by directly using the batch file in the backup command installation folder, the batch file itself should be backed up because it will be overwritten during version upgrade.
Please back up the batch file before version upgrade, and reflect the settings to the new batch file after version upgrade. However, because of the format change, please do not restore through direct replacement.
Note
Notes on backup
Please make sure to back up management information. If not, the system cannot be restored. When not transferring log information, there is no need to back it up.
Please back up management information and log information at the same time. Data backed up not at the same time cannot be transferred normally.
Please see that take the data in all periods as the backup target of log information.
Command log cannot be backed up through V12 backup command.
Back up command log.
Back up all files in Prompt Log folder of V12 to arbitrary backup folder. Files to be backed up need not to be restored in the operation of self-version upgrade, but should be restored when restoring log information.
PromptLog folder of V12 is the folder specified as “Log File Saving Target” when executing “Installation of Management Server and Master Management Server”.(Example: C:\DTK\PromptLog)
Back up logs other than command log by using the backup command.
Back up the management information and log information of the Management Server or Master Management Server. Back up by using the backup command of each version. For how to back up based on the backup command, please refer to the manual of each version.
If using BEV12.0L10, please use the backup command published by Systemwalker Technical Information Website. For details on how to access Systemwalker Technical Information Website, please refer to the software user’s guide attached to the installation media.
Operation result confirmation of the backup command
It confirms the operation result and that backup has already been completed normally.
Back up the batch file for backup. However, when the batch file is not in use, or it is moved to the user’s arbitrary folder that is not the installation target of Systemwalker Desktop Keeper for use, there is no need to back it up.
For the installation target of the batch file for backup, please refer to the manual of each version.
Note
When upgrading from V13, V14.0.0/V14.0.1/V14.1.0, the batch file for backup should also be backed up
When upgrading from V13, V14.0.0/V14.0.1/V14.1.0, the backup procedures of the batch file for backup above will also be required. Please confirm the conditions required for the backup above and Procedure 4.
Overwriting Install Management Server/Master Management Server
Note
For version upgrade order for Management Server and Master Management Server
In a 3-level structure, please perform version upgrade on the Master Management Server first. After that, please perform version upgrade on the Management Server.
Besides, to avoid accidents in the process of version upgrade, before completing version upgrade on all Management Serves and the Master Management Server, please do not view the subordinate Management Server information through the Master Management Server.
The procedures for overwriting installation Management Server/Master Management Server are as follows:
After inserting CD-ROM of Systemwalker Desktop Keeper into PC, the following window is displayed.
Please select “Management Server Installation”.
When the Setup above has not been started, please start “swsetup.exe” of CD-ROM drive.
After the “Welcome to Systemwalker Desktop Keeper Server Setup” window is displayed, please click the [Next] button.
When upgrading from V12, the “Select the installation target” window of the server function will be displayed. (Not displayed when upgrading from V13 or V14.0.0/V14.0.1/V14.1.0. Access the next procedure.)
When not to modify the displayed installation target, please click the [Next] button.
To modify the displayed installation target, please click the [View] button of the folder to be modified, and click the [Next] button after the folder is modified.
When upgrading from V12, the “Select the installation target” window of the file related to the database will be displayed. (Not displayed when upgrading from V13 or V14.0.0/V14.0.1/V14.1.0. Access the next procedure.)
When not modifying the displayed installation target, click the [Next] button to start reinstallation.
To modify the displayed installation target, click the [View] button of the folder to be modified, and click the [Next] button after the folder is modified to start reinstallation.
Multibyte characters such as space, Hiragana, Katakana and Chinese characters cannot be specified in the installation folder of the file related to the database. Moreover, the following drives cannot be specified:
Root directory of drive (C:\, D:\, etc.)
Network drive
Drive not in NTFS format
If the Symfoware database system has been installed, the bundled Symfoware Server will not be installed. Even if the installation target of the file related to the database has been specified, the installation target of Symfoware database system will not change.
The “IIS Main Directory Settings” window is displayed.
When not modifying the displayed installation target, please click the [Next] button.
To modify the displayed installation target, please click the [View] button of the folder to be modified, and click the [Next] button after the folder is modified.
When the old Log Viewer has been installed on the Management Server/Master Management Server, the following message will appear and Log Viewer will be uninstalled. After click the [OK] button in the message window, the old Log Viewer will be uninstalled before installation.
When the old Log Viewer has not been installed, continue to install.
Log Viewer V13.2.0 or earlier has been installed. Functions of Log Viewer V14.2.0 or later are contained in Management Server already, Log View will be uninstalled.
Note
Please do not delete the folder, or the database cannot be transferred
When uninstalling the Log Viewer, the following message for deleting the folder will appear, but please do not delete the folder. Please continue installing the Management Server directly.
The following folder might be reserved after uninstallation, please delete it manually.
ć»Trace Log Saving Folder:
[%1]
%1 : Folder path of trace log saving folder
Please do not restart here
A restart message will appear after the Log Viewer uninstallation is completed, but please do not restart and continue installing the Management Server.
If restart is executed by mistake, the overwriting installation of the Management Server will be interrupted, so please reinstall it again. In this case, because the uninstallation of Log Viewer has been completed, the message above will not appear.
When the log linkage adapter of the Systemwalker Desktop Log Analyzer has been installed on the Management Server/Master Management Server, the following message will appear and the Log Viewer will be uninstalled. After clicking the [OK] button in the message window, linkage adapter will be uninstalled before installation. Also, the configuration value of the log linkage adapter in Systemwalker Desktop Log Analyzer will be adopted.
When the log linkage adapter has not been installed, continue to install.
Systemwalker Desktop Log Analyzer log linkage adapter V13.2.0 or earlier has been installed. Functions of log linkage adapter V14.2.0 or later are contained in Systemwalker Desktop Keeper Management Server already, the log linkage adapter will be uninstalled.
Note
Please do not restart here
Restart will be prompted after completing the uninstallation of the log linkage adapter; however, please do not restart and continue installing the Management Server.
When restart has been executed by mistake, the overwriting installation of the Management Server will be interrupted. If this happens, please reinstall again. In this case, the message above will not appear because the uninstallation of the log linkage adapter has been completed.
The following message will be displayed sometimes after installation. If it does, please click the [No] button.
Note
Please do not restart here
Please do not restart and continue installing the Management Server if this message appears.
If the restart has been executed by mistake, the overwriting installation of the Management Server will be interrupted. If this happens, please reinstall again.
The “Update Completed” window will be displayed after normal completion.
Reboot the system in order to use the program. Select either of the following options and click the [Finish] button:
[Yes, restart the computer immediately.]
[No, restart the computer later.]
Because the Symfoware Server has been installed, the message prompting reboot will not appear. Please reboot the system after clicking the [Finish] button directly. In this case, the menu of the old version will be reserved after the processing is completed, but the uninstallation of the old version has been completed normally. The menu of the old version will be deleted after logoff or reboot.
During version upgrade, the following error will be displayed in the event log, but there will be no problem:
[Type] Error
[Source] SWDTK
[Event ID] 3014
[Descriptions] Database structure of non current version. Please confirm the database environment.
Construct database
(when upgrading from V12)
The procedures for constructing the database are the same as “2.2.3 Construct Database ”. Please refer to that for details.
Restore management information and log information
(when upgrading from V12)
When overwriting the installation of the management information and log information (other than command log) of the old version backed up by Management Server (Master Management Server) previously, restore them by using the restoration tool of Systemwalker Desktop Keeper.
Command log will be restored manually.
Restore management information and log information (other than command log) by using the restoration tool V14.2.0.
After the restoration, data will be transferred and the newly created information in V14.2.0 will be added automatically. For details on how to use the restoration tool, please refer to “3.1.3 Restoring User Assets ”.
Execute Transfer Command
(when upgrading from V13 or V14.0.0/V14.0.1/V14.1.0)
Please perform transfer operation according to the following procedure.
Perform conversion of data from old version of V13 or V14.0.0/V14.0.1/V14.1.0. The procedure is as follows.
Confirm the status of database and judge whether transfer can be performed or not.
[Installation folder of database related file] \DBEnv\SWDTK_DBCV.EXE 14.2 /CK
*The initial value of installation folder of database related file is “C: \DTKDB”.
Confirm the execution result of command and judge whether transfer can be performed according to result message.
Execute database transfer command.
[Installation folder of database related file] \DBEnv\SWDTK_DBCV.EXE 14.2 /GO
*The initial value of installation folder of database related file is “C: \DTKDB”.
To manage user policy collectively, execute the following command. Execute in each Management Server and Master Management Server.
Note
The data that was taken out with the old version command (for V13 or V14.0.0/V14.0.1/V14.1.0) cannot be imported into V14.2.0
The transfer command of user definition of V14.2.0 cannot import the data files created with the old version command (for V13 or V14.0.0/V14.0.1/V14.1.0). Please make sure to use the transfer command of user definition of V14.2.0.
Procedure on Management Server:
Export “User Information Definition of Administrator”
[Installation folder of database related file] \DBEnv\DTKTBLCV.EXE 14.2 /UI [File name]
Example) Example when the file name is “C: \temp\userinfo.dat” in the default installation target.
C:\DTKDB\DBEnv\DTKTBLCV.EXE 14.2 /UI C:\temp\userinfo.dat
Export “User information, User policy definition”
[Installation folder of database related file] \DBEnv\ DTKTBLCV.EXE 14.2 /UP [File name]
Example) Example when the file name is “C: \temp\userpolicy.dat” in the default installation target.
C:\DTKDB\DBEnv\DTKTBLCV.EXE 14.2 /UP C:\temp\userpolicy.dat
Procedure on Master Management Server:
Import “User Information Definition of Administrator”
Use the following command for each Management Server.
[Installation folder of database related file] \DBEnv\DTKTBLCV.EXE 14.2 /IN [File name]
Example) Example when importing “C: \temp\userinfo.dat” in the default installation target
C:\DTKDB\DBEnv\DTKTBLCV.EXE 14.2 /IN C:\temp\userinfo.dat
Import “User Information, User Policy Definition”
Use the following command for each Management Server.
[Installation folder of database related file] \DBEnv\DTKTBLCV.EXE 14.2 /IN [File name]
Example) Example when importing “C: \temp\userpolicy.dat” in the default installation target
C:\DTKDB\DBEnv\DTKTBLCV.EXE 14.2 /IN C:\temp\userpolicy.dat
For details of the above command, please refer to “Command Reference” of “Systemwalker Desktop Keeper Reference Manual”.
Set IIS
IIS settings will be performed automatically. However, when upgrading from V12 or V13, please refer to “2.2.4 IIS Settings ”, and create the Systemwalker Desktop Keeper specified application pool as required.
Set Environment of Management Server/Master Management Server
When the version is upgraded to V14.2.0, the configuration value in the previous version is still valid.
However, when upgrading from V13.0.0 or earlier, the detailed authority of user information set in the [Administrator Information Settings] of server settings tool will be transferred under the status of possessing all authorities. To modify, please perform after completing transfer.
Also, for [USB Device Registration/Update/Delete] and [E-mail Content Viewing] in the [Administrator Information Settings] window, because not all administrators are authorized, please authorize them after transfer if necessarily.
When upgrading from V13.2.0 or earlier, because the status window settings are not performed, please set the conditions for aggregation in the environment setup. For how to set, please refer to “Preparations Required for Using Status Window” of “Systemwalker Desktop Keeper User's Guide: for Administrator”.
Also, please perform server settings if the server environment is modified. The procedures for server settings are the same as “2.2.5 Set Environment of Management Server/Master Management Server ” during the initial installation. Please refer to that guide for details.