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ETERNUS SF Storage Cruiser V16.9 Operation Guide
FUJITSU Storage

B.4.2 Troubleshooting Errors That Occur in Fibre Channel Switches

B.4.2.1 Brocade Fibre Channel Switch

Device cannot be detected
  • Check whether the SNMP settings on the device side agree with the settings of this software. Refer to "SNMP Setting" in "4.2.1.1 Setting" for details.

  • Check whether the SNMP MIB settings on the device side match the settings of this product. Refer to "SNMP-MIB Setting" in "4.2.1.1 Setting" for details.

  • For devices that do not support [Detect device in subnet] as described in "1.1 Support Levels", use the IP address assignment.

  • Check whether the Ethernet port communication speed has been set correctly.

  • When setting the SNMP access control list, confirm the access from the manager is permitted.

Warning for device is displayed
  • Check whether a hardware error (FC port, FAN, power supply, temperature, etc.) has occurred.

  • Confirm whether or not the password is changed on the device side. If the password is changed on the device side, refer to "User Name and Password for Fibre Channel Switch Control" in "4.2.1.1 Setting" and change the registration information of this software.

  • When the device is powered on or rebooted, initialization is performed in the device. If you perform the Reload Conf. operation for the relevant device with Web Console while the initialization is being performed, a Warning message for the device may appear. If no error occurs on the device, perform the Reload Conf. operation for the relevant device using Web Console after device initialization. The display then becomes Normal.

Recovering for performance monitoring status of device is displayed
  • For devices installed with VE ports that are used for the FCIP function, set the transfer rate of the VE ports to 0 to prevent a performance monitoring or a threshold monitoring. Refer to "A.9 Explanation of Configuration Settings File" for information on how to set 0 for the transfer rate.

Warning for access path is displayed
  • There is no zoning setting for configuring the access path.

  • Check whether all the Fibre Channel switches connected in cascade are registered in this software. If all the Fibre Channel switches have not been registered, register them.

  • If a Warning is displayed on the screen, refer to "Warning for device is displayed" in this section.

Error in access path is displayed
  • Check whether all the Fibre Channel switches connected in cascade are registered in this software. If all the Fibre Channel switches have not been registered, register them.

  • Make sure that the device in an access path is powered on and there is no problem with the LAN connection. Furthermore, check whether the SNMP settings on the device side agree with the settings of this software. Refer to "SNMP Setting" in "4.2.1.1 Setting" for details.
    If the network communication is disabled because of device replacement or maintenance, the physical connection line is not displayed.

When changing device SNMP settings
When changing password of device
When PG-FCD101 or PG-FCD102 is not displayed
  • Check whether there are zoning settings in the Fibre Channel switch that is connected to PG-FCD101 or PG-FCD102. If there are no zoning settings, refer to "Zoning Setting" in "4.2.1.1 Setting"and then create a temporary zoning.

B.4.2.2 VDX series

Device cannot be detected
  • Check whether the SNMP settings on the device side agree with the settings of this software. Refer to "SNMP Setting" in "4.2.3.1.1 Setting" for details.

  • Check whether the Ethernet port communication speed has been set correctly.

Warning for device is displayed
  • Check whether a hardware error (FC port, FAN, power supply, temperature, etc.) has occurred.

  • Confirm whether or not the password is changed on the device side. If the password is changed on the device side, refer to "User Name and Password for Fibre Channel Switch Control" in "4.2.3.1.1 Setting" and change the registration information of this software.

  • When the device is powered on or rebooted, initialization is performed in the device. If you perform the Reload Conf. operation for the relevant device with Web Console while the initialization is being performed, a Warning message for the device may appear. If no error occurs on the device, perform the Reload Conf. operation for the relevant device using Web Console after device initialization. The display then becomes Normal.

Warning for access path is displayed
  • There is no zoning setting for configuring the access path.

  • Check whether all the Fibre Channel switches connected in cascade are registered in this software. If all the Fibre Channel switches have not been registered, register them.

  • If a Warning is displayed on the screen, refer to "Warning for device is displayed" in this section.

Error in access path is displayed
  • Check whether all the Fibre Channel switches connected in cascade are registered in this software. If all the Fibre Channel switches have not been registered, register them.

  • Make sure that the device in an access path is powered on and there is no problem with the LAN connection. Furthermore, check whether the SNMP settings on the device side agree with the settings of this software. Refer to "SNMP Setting" in "4.2.3.1.1 Setting" for details.
    At the registration process, check whether the device user name and password is changed or not. For more information, refer to "User Name and Password for Fibre Channel Switch Control" in "4.2.3.1.1 Setting".
    If network communication is disabled due to the maintenance of device replacement, this error occurs.

When changing device SNMP settings
When changing password of device