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Systemwalker Desktop Keeper Troubleshooting Guide
FUJITSU Software

Chapter 1 Resolution When Trouble Occurs

Refer to the Troubleshooting Guide and find the resolution for the problem from the operation contents for users engaged in installation, operation and maintenance.

In this guide, the following situations are considered, and the resolution can be found by taking the stated action when the trouble occurs.

For example: when trouble occurs in the process of using the Management Server/Master Management Server and one must investigate the cause of the trouble, refer to the contents (troubles during installation and policy-related troubles, etc.) displayed in the row of "Management Server/Master Management Server" of "Function Operation". The reference content shows the list of trouble phenomena. Select the correspondent phenomenon and investigate the resolution.

Phase

Installation

Operation

Maintenance

Uninstallation

Operation functions

Installer

DB Construction

Troubles at Database Construction

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-

-

Management Server

Master Management Server

Troubles at Installation of Management Server/Master Management Server

Troubles Relating to Configuration Information

Troubles Relating to Policy Application/Update

Troubles Relating to Prohibition Operation

Troubles Relating to Operating Environment Setting/Modification

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-

Management Console

-

Troubles Relating to Configuration Information

Troubles Relating to Policy Application/Update

Troubles Relating to Prohibition Operation

Troubles Relating to Information Searching

Troubles Relating to Operating Environment Setting/Modification

Troubles Relating to Log Collection

Other Troubles

-

-

Log Viewer

-

Troubles Relating to Log Viewing

Troubles Relating to Information Searching

Troubles Relating to Operating Environment Setting/Modification

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-

Server Settings Tool

-

Troubles Relating to Operating Environment Setting/Modification

-

-

Backup
Restoration

-

Troubles Relating to Operating Environment Setting/Modification

Troubles relating to assets backup

Troubles relating to assets restoration

-

Command (except backup/restoration)

-

-

-

-

CT

File Export Utility

Troubles at Installation of CT

Troubles Relating to Policy Application/Update

Troubles Relating to Prohibition Operation

Troubles Relating to Operating Environment Setting/Modification

Troubles Relating to File Export Utility

-

Troubles at uninstallation

Others

Troubles at Version Update

Troubles Relating to Policy Application/Update

Troubles Relating to Prohibition Operation

Troubles Relating to Log Collection

Other Troubles

Troubles relating to the application of corrections

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Log Analyzer

Troubles Relating to Log Analyzer