Overview
This guide describes the resolutions for problems that occur when any of the following versions of Systemwalker Desktop Keeper are used:
Systemwalker Desktop Keeper Base Edition V12.0L10
Systemwalker Desktop Keeper Base Edition V12.0L20
Systemwalker Desktop Keeper Standard Edition V12.0L20
Systemwalker Desktop Keeper Base Edition V13.0.0
Systemwalker Desktop Keeper Standard Edition V13.0.0
Systemwalker Desktop Keeper Base Edition V13.2.0
Systemwalker Desktop Keeper Standard Edition V13.2.0
Systemwalker Desktop Keeper Standard Edition V13.2.1
Systemwalker Desktop Keeper Base Edition V13.3.0
Systemwalker Desktop Keeper Standard Edition V13.3.0
Systemwalker Desktop Keeper V14g (14.0.0)
Systemwalker Desktop Keeper V14g(14.0.1)
Systemwalker Desktop Keeper V14g(14.1.0)
Systemwalker Desktop Keeper V14g(14.2.0)
Target readers and prerequisite knowledge
This guide is for targets who construct/apply information protection systems using Systemwalker Desktop Keeper.
This guide assumes readers have the following knowledge:
General knowledge of PCs
General knowledge of Microsoft(R) Windows
General knowledge of the Internet
General knowledge of Microsoft(R) SQL Server (when using the product prior to V12.0L20 or updating from V12.0L20)
Contents
This guide describes the causes and resolutions of abnormal events.
How to read the Guide
This guide describes the following items corresponding to a variety of problems:
The problem will be described.
Example:
1. When policy is updated, the information "0 case out of 1 case has been updated" will be displayed.
The error message displayed when the problem occurred will be displayed.
Example:
Error message
"[SYEN-ERR050] When error occurred in database construction process, check the log."
The target version/edition will be displayed.
Example:
Target Version/Edition
BE V12.0L10 | BE V12.0L20 | BE V13.0.0 | BE V13.2.0 | BE V13.3.0 | V14.0.0/V14.0.1 | |
SE V12.0L20 | SE V13.0.0 | SE V13.2.0 | SE V13.2.1 | SE V13.3.0 | V14.1.0 | |
V14.2.0 |
The cell parts with bold font and colored background are the version/edition in which the phenomenon occurred.
For the formal name of Version/Edition, refer to the "Abbreviations ".
Causes of the phenomenon will be explained.
Example:
Cause 1
CT is not started.
The setting of the problem that caused the incorrect information and the location that requires investigation for solving the issue will be described.
Example:
[Confirmation Points]
After CT has been installed under the work group environment, check whether logon has not been done in the domain environment.
Method and procedure for solving the problem will be described.
Example:
[Resolution]
Set [Judgment Condition of Same CT at CT Registration] on the [System Settings] window of the Server Settings Tool, and registers the client (CT) again to the Management Server.
Abbreviations
This guide uses abbreviations of the following products.
Product Name | Abbreviation |
|---|---|
Systemwalker Desktop Keeper Base Edition V12.0L10 | BE V12.0L10 |
Systemwalker Desktop Keeper Base Edition V12.0L20 | BE V12.0L20 |
Systemwalker Desktop Keeper Base Edition V13.0.0 | BE V13.0.0 |
Systemwalker Desktop Keeper Base Edition V13.2.0 | BE V13.2.0 |
Systemwalker Desktop Keeper Base Edition V13.3.0 | BE V13.3.0 |
Systemwalker Desktop Keeper Standard Edition V12.0L20 | SE V12.0L20 |
Systemwalker Desktop Keeper Standard Edition V13.0.0 | SE V13.0.0 |
Systemwalker Desktop Keeper Standard Edition V13.2.0 | SE V13.2.0 |
Systemwalker Desktop Keeper Standard Edition V13.2.1 | SE V13.2.1 |
Systemwalker Desktop Keeper Standard Edition V13.3.0 | SE V13.3.0 |
Systemwalker Desktop Keeper V14g (V14.0.0) | V14.0.0 |
Systemwalker Desktop Keeper V14g (V14.0.1) | V14.0.1 |
Systemwalker Desktop Keeper V14g (V14.1.0) | V14.1.0 |
Systemwalker Desktop Keeper V14g (V14.2.0) | V14.2.0 |
Microsoft(R) Internet Explorer(R) 6.0 | Internet Explorer(R) |
This guide uses abbreviations of the following operation systems.
OS | Abbreviation |
|---|---|
Windows(R) 7 Ultimate | Windows(R) 7 (*) |
Microsoft(R) Windows Server(R) 2008 Foundation | Windows Server(R) 2008 (*) |
Microsoft(R) Windows Server(R) 2003, Standard Edition | Windows Server(R) 2003 (*) |
Microsoft(R) Windows(R) 2000 Professional operating system | Windows(R) 2000 |
Microsoft(R) Windows NT(R) Server Version 4.0 | Windows NT(R) |
Microsoft(R) Windows(R) XP Professional | Windows(R) XP (*) |
Windows Vista(R) Home Basic | Windows Vista(R) (*) |
Microsoft(R) Windows(R) Millennium Edition | Windows(R) ME |
Microsoft(R) Windows(R) 98 Second Edition | Windows(R) 98 |
Microsoft(R) Windows(R) 95 operating system | Windows(R) 95 |
Microsoft(R) Windows Server(R) 2008 Foundation | Windows |
*) For commands and file saving locations, especially when they are differentially noted under 64 bit edition, the abbreviations are as follows.
Windows ServerR 2008 64-bit Edition
Windows ServerR 2008 R2
Windows ServerR 2003 x64 Edition
Windows ServerR 2003 R2 x64 Edition
Windows(R) XP 64-bit Edition
Windows Vista(R) 64-bit Edition
Windows(R) 7 64-bit Edition
Export Restriction
Our documentation may contain certain technologies subject to regulation by the Foreign Exchange and Foreign Trade Control Law. Export of any documents that contains such technologies and supply of such documents to any nonresident require an appropriate export license under the above law.
General Restriction
The following functions are recorded in this manual but cannot be used.
(These functions can be used in the Japanese version, but are not available in V14.2.0 English and Chinese versions.)
Prohibition Function
Encryption Function in File Export
Encryption Function in E-mail Attachment
Logon Prohibition Function
E-mail Attachment Prohibition Function
E-mail Recipient Address Confirmation Function
USB Device Individual Identification Function
Record Function
Command Prompt Operation
Citrix XenApp Monitoring Function
Others
Notification to Client
All-in-one Machine Linkage Report
In addition, for the specification of characters recorded in this manual, pay attention to the following points:
For character code, replace Shift-JIS with local character code (character code that corresponds to the code page on OS).
Replace "Japanese" or "Double-byte" with multi-byte character.
For number of characters that can be used, multi-byte characters such as double-byte in this manual are calculated as 2 bytes, but when actually saving to database, one character may occupy 2~6 bytes, pay attention.
The following versions do not exist, ignore relevant record.
Systemwalker Desktop Keeper Base Edition V12.0L10
Systemwalker Desktop Keeper Base Edition V12.0L20
Systemwalker Desktop Keeper Base Edition V13.0.0
Systemwalker Desktop Keeper Base Edition V13.2.0
Systemwalker Desktop Keeper Base Edition V13.3.0
Systemwalker Desktop Keeper Standard Edition V13.2.1
Systemwalker Desktop Keeper Standard Edition V13.3.0
Systemwalker Desktop Keeper V14g (14.0.0)
Systemwalker Desktop Keeper V14g (14.0.1)
Systemwalker Desktop Keeper V14g (14.1.0)
For example, when it is described as "V13.3.0 or later", since V13.3.0 does not exist, replace it with "V14.2.0 or later. In addition, when it is described as "V14.0.0 or earlier", replace it with "V13.2.0 or earlier" for the same reason.
Trademarks
Microsoft, Windows, Windows NT, Windows Vista and Windows Server or other Microsoft product names are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
Other product names are trademarks or registered trademarks of their respective holders.
Screenshots are used according to the guidelines of Microsoft Corporation.
July, 2015
Revision History |
|---|
February 2012, First Edition July, 2015 Second Edition |
Copyright 2005 - 2015 FUJITSU LIMITED
