Systemwalker Desktop Keeper Troubleshooting Guide

Chapter 2 Troubles at Installation

Troubles at Installation of Management Server/Master Management Server

1. Error was displayed at restarting after installation.

Troubles at Database Construction

1. Error occurred when DB creation script (DTKCreateDB.sql) is being executed.

2. After the makeuser command is input, the message of "Default management user is not registered" appears, and user cannot be added.

3. Error occurred at 95% of processing during the database construction.

4. Database construction fails.

Troubles at Installation of CT

1. After image copy distribution has been performed in the environment with CT installed, client (CT) will not be registered.

2. When installing CT, in the terminals within the same network segment, some entries to server can be performed and some cannot.

3. During silent installation of CT, an error of "Stop uninstallation" is output.

4. CT installation fails and error message is output. (1)

5. CT installation fails and error message is output. (2)

6. CT installation fails and error message is output. (4)

7. After VPN software has been installed, it will not be able to connect to network when installing Desktop Keeper.

8. After CT has been installed on the PC with Symantec AntiVirus Corporate Edition installed, blue screen will occur and OS window will be frozen.

9. After Systemwalker Desktop Keeper has been installed, blue screen will occur (STOP CODE: 0x35).

10. When upgrading from XP to Vista, it will be impossible to connect the network. Afterwards, LAN card will not be recognized after uninstalling CT.

Troubles at Version Update

1. When database transfer command is added in the process of version update, the error "One abnormal DSI exists, it is unable to transfer" will be output. Database transfer will not be able to be performed.