2.1 Troubles at Installation of Management Server/Master Management Server

1. Error was displayed at restarting after installation.

Error message

"Failed to start SWServerService."

Target Version/Edition

BE V12.0L10	BE V12.0L20	BE V13.0.0	BE V13.2.0		BE V13.3.0	V14.0.0/V14.0.1
	SE V12.0L20	SE V13.0.0	SE V13.2.0	SE V13.2.1	SE V13.3.0	V14.1.0
V14.2.0

Cause

No database has been constructed. Error occurred at the start of service.

[Resolution]

Construct database and start service.

2. Error displayed at installation of Management Server/Master Management Server.

Error message

"[I121-ERR015] Failed to set the idle timeout of DefaultAppPool of IIS(Internet Information Services). Set IIS according to troubleshooting manual."

"[I121-ERR016] Failed to register one or more ISAPI extension modules of IIS (Internet Information Services). Set IIS according to troubleshooting manual."

"[I121-ERR017] Failed to set the processing program mapping of IIS (Internet Information Services). Set IIS according to troubleshooting manual."

"[I121-ERR018] Cannot start 32-bit compatible mode of IIS (Internet Information Services). Set IIS according to troubleshooting manual."

Target Version/Edition

BE V12.0L10	BE V12.0L20	BE V13.0.0	BE V13.2.0		BE V13.3.0	V14.0.0/V14.0.1
	SE V12.0L20	SE V13.0.0	SE V13.2.0	SE V13.2.1	SE V13.3.0	V14.1.0
V14.2.0

Cause

Error occurred during the setting of IIS.

[Resolution]

Execute processing according to the error messages.

In case of [I121-ERR015]
- Under IIS6.0
  1. From the [Start] menu, select [All Programs] - [Administrative Tools] - [Internet Information Services (IIS) Manager].
    -> The [Internet Information Services (IIS) Manager] window is displayed.
  2. Select [PC Name] - [Application Pools] - [DefaultAppPool] in the tree view, and right-click [Properties].
    -> The [DefaultAppPool Properties] window is displayed.
  3. Select the [Performance] tab and cancel the check of [Shutdown worker processes after being idle for (time in minutes)].
  4. Click the [OK] button or the [Cancel] button to exit.
  5. Then, perform the settings at the time of [I121-ERR016].
- Under IIS7.0/7.5
  1. From the [Start] menu, select [All Programs] - [Administrative Tools] - [Internet Information Services (IIS) Manager].
  2. In the tree on the left of the [Internet Information Services (IIS) Manager] window, select [Machine Name] - [Application Pools], right-click [DefaultAppPool] on the right and select [Advanced Settings].
  3. Specify [Timeout of Idle Status (Minute)] to "0".
  4. Click the [OK] button to exit.
  5. Then, perform the settings at the time of [I121-ERR016].
In case of [I121-ERR016]
- Under IIS6.0
  1. From the [Start] menu, select [All Programs] - [Administrative Tools] - [Internet Information Services (IIS) Manager].
    -> The [Internet Information Services (IIS) Manager] window is displayed.
  2. Select [PC Name] - [Web Service Extensions] in the tree view.
    -> The [Web Service Extensions] window is displayed in [Internet Information Services (IIS) Manager].
  3. If "DTK" exists in Web service extension, delete "DTK".
  4. Click the [Add a new Web service extension] button.
    -> The [New Web Service Extension] window is displayed.
  5. Enter "DTK" in [Extension name].
  6. Click the [Add] button.
    -> The [Add File] window is displayed.
  7. Click the [Browse] button and select the following file in the [Open] window, and click the [Open] button.
```
[IIS Installation Folder] \Scripts\DTK\F3JM1TOP.dll
```
  8. Click the [OK] button.
  9. For all the files with the extension name as dll in the same folder ([IIS Installation Folder]), repeat Step 6-7.
  10. 20.After all the files have been set, select the [Set extension status to Allowed] check box.
  11. Click the [OK] button.
    -> "DTK" is created in the [Web Service Extensions] window, and change [Status] to [Allowed].
  12. Then, perform the settings at the time of [I121-ERR017].
- Under IIS7.0/7.5
  1. From the [Start] menu, Select [All Programs] - [Administrative Tools] - [Internet Information Services (IIS) Manager].
  2. Select [Machine Name] in the tree on the left of the [Internet Information Services (IIS) Manager] window, and double-click the [ISAPI and CGI Restrictions] icon on the right.
  3. Right-click and select [Edit Feature Settings] in [ISAPI and CGI Restrictions].
  4. In the [Add ISAPI or CGI Restriction] window, register all the files with the extension as dll to [IIS Home Directory \Scripts\DTK]. At this time, enter "DTK" in [Description], or select the checkbox of [Allow extension path to execute].
    -> The registered content will be displayed in [ISAPI and CGI Restrictions].
  5. Then perform setting during [I121-ERR017].
In case of [I121-ERR017]
- Under IIS7.0/7.5
  1. From the [Start] menu, select [All Programs] - [Administrative Tools] - [Internet Information Services (IIS) Manager].
  2. Select [Machine Name] - [Sites] - [Default Web Site] - [Scripts] - [DTK] in the tree on the left side of the [Internet Information Services (IIS) Manager] window, and double-click the [Handler Mapping] icon on the right.
  3. When ISAPI-dll is disabled, right-click ISAPI-dll to select [Edit Feature Permissions].
  4. Select all of [Read] [Script] [Execute] in [Edit Feature Permissions] window, and click the [OK] button.
  5. Then, perform the setting at the time of [I121-ERR018].
In case of [I121-ERR018]
- Under IIS6.0 (in the case Windows Server(R) 2003 x64 Edition)
  1. Log on to Windows as a user that belongs to the Administrators group or a user that belongs to the Domain Admins group.
  2. Select [Run] from the [Start] menu.
    Enter "cmd" in [Name] and click the [OK] button.
    -> The command prompt window is displayed.
  3. Execute the following command in the command prompt window.
```
cscript %SYSTEMDRIVE%\Inetpub\AdminScript\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1
```
  %SYSTEMDRIVE%: installation drive of OS (example: C:)
  The warning dialog will pop up when running for the first time. Click the [OK] button.
  Note
  Attentions under 64-bit environment
  -When this setting is performed, the 64-bit application will not be able to be used IIS.
  Perform the following setting when returning to 64-bit mode.
```
cscript %SYSTEMDRIVE%\Inetpub\AdminScript\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 0
```
  -Under 64-bit environment, do not select "Execute WWW Service under IIS5.0 Process Separation Mode" in [Properties of WEB Site] - [Service] - [Process Separation Mode]. If it is selected, the WEB Console will not be able to run.
- Under IIS7.0/7.5 (Windows Server(R) 2008 64-bit version/Windows Server(R) 2008 R2)
  1. From the [Start] menu, select [All Programs] - [Administrative Tools] - [Internet Information Services (IIS) Manager].
  2. Select [Machine Name] - [Application Pools] in the tree on the left of the [Internet Information Services (IIS) Manager] window. Right-click [DefaultAppPool] on the right and select [Advanced Settings].
  3. Set [Enable 32-Bit Applications] as [True] and click the [OK] button.
    If this setting is performed, the 64-bit application will not be able to be used in IIS.
    Select [False] to return to the 64-bit mode.