The messages showing the causes of problems are explained in the following sections.
Information
These messages may also be displayed in the event log of the Client window.
Also, messages from the Manager may also be displayed in the event log. In that case command is not inserted in the body of the actual message.
Information
The 61XXX messages (XXX is any number) are displayed in the event log of the Client window.
In an environment where the Manager and Agent are operated in the same server, messages which are output from this software to the system log(event log) are also displayed in the event log of the Client window.
Description
Startup of the Manager failed because it has already been started.
The following is displayed for command:
When startup of the Manager failed
"managerctl" is displayed.
Corrective action
Take corrective action according to the command command.
For a.
If the Manager was restarted, stop it and start it again.
If it was not restarted, continue operation.
See
For details on how to stop or start the Manager, refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
Description
Startup of the Manager failed because it has already been started.
The following is displayed for mgr_name and command:
When startup of the Manager failed,
"managerctl" is displayed.
"site manager" is displayed.
For code=%1, the exit code of the command command is displayed.
Corrective action
Choose one of the following corrective actions:
For a.
Restart the Manager.
Stop it and start it again.
See
For details, refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
If this fails to solve the problem, refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The mount point obj is not mounted on a shared disk.
The command name is displayed for command.
Corrective action
If operating administrative servers are in a cluster system, mount the file system on a shared disk.
Description
code=%1 disabled the Manager startup.
Either of the following is indicated for %1:
Initialization failure
Initialization of the Manager has not been completed.
internal error
An internal error has occurred.
Corrective action
Choose one of the following corrective actions:
For a.
Wait a couple of minutes, then update the Client window. To update the window, select [View] - [Refresh F5].
For b.
Restart the Manager.
Stop then start the Manager again.
See
For details, refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
If this fails to solve the problem, refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Due to code=%1 Manager information could not be obtained.
Either of the following is indicated for %1:
Initialization failure
Initialization of the Manager has not been completed.
internal error
An internal error has occurred.
Corrective action
Choose one of the following corrective actions:
For a.
Wait a couple of minutes, then update the Client window. To update the window, select [View] - [Refresh F5].
For b.
Update the Client window.
If the error occurs again after updating the Client window again, restart the Manager. Stop then start the Manager again.
See
For details, refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
If this fails to solve the problem, refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The state of the managed server node server_name has been changed to status.
"error" or "fatal" is displayed for status.
Corrective action
Locate the fault using the Client window.
See
For details of operation from the Client window, refer to "Chapter 8 Maintenance of Devices to be Managed" in the ETERNUS SF Storage Cruiser User's Guide.
Description
The state of the service service_name has been changed to status.
"error" is displayed for status.
Corrective action
Locate the fault using the Client window.
See
For details of operation from the Client window, refer to "Chapter 8 Maintenance of Devices to be Managed" in the ETERNUS SF Storage Cruiser User's Guide.
Description
It failed to stop administrative server.
Corrective action
Stop administrative server once again. If the same message is displayed, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The administrative server stopped abnormally.
Corrective action
Restart administrative server. If the same message is displayed, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An expected error occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An internal error has occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An error has occurred during communication between the Manager and managed server node node. Sometimes the node is not displayed.
Corrective action
Check if there is a problem with the network environment.
Description
The server node has not been registered.
Corrective action
Register the server node then execute the command again.
Description
Internal devices (such as hardware) of the node are in abnormal status. Sometimes the node is not displayed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An error has occurred during operation of the management database.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The management database data is inconsistent, so the process has stopped.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Storage setting failed, because an error occurred during processing.
Corrective action
Check the device and status of the server managing it, and make sure there are no problems.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Storage could not be configured.
Corrective action
Check the device and status of the server managing it, and make sure there are no problems.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Storage configuration error was detected in the acquisition of storage information.
Corrective action
Check the device and status of the server managing it, and make sure there are no problems.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An I/O error has occurred, or command execution failed.
Corrective action
Check that there is enough free disk space on the administrative server, and network is properly connected, then perform the operation again. If the same error occurs, contact Fujitsu technical staff.
Description
An I/O error has occurred, or command execution failed.
Corrective action
Check that there is enough free disk space on the administrative server, and network is properly connected, then perform the operation again. If the same error occurs, contact Fujitsu technical staff.
Description
Connection to the administrative server was attempted, but failed.
The resource view might not be providing the latest information.
Corrective action
Check the following, remove the cause of the problem and perform the operation again:
If the system resource manager has stopped, start it using the rcxmgrctl command.
See
For details, refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
Check if there is a problem with the network environment between the administrative client and administrative server. For example, if a cable is disconnected from the LAN connector, connect it.
Check that there is no difference between the product versions in use on the ETERNUS SF Storage Cruiser Client and the Manager. If there is a difference, uninstall the current Client and install a Client of the same version as is installed on the Manager.
Description
The latest information could not be acquired from the administrative server to update the logical resource view. An error might have occurred in the administrative server.
Corrective action
Restart the Manager.
To restart the Manager, stop the Manager first.
See
For details, refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
If this does not resolve the problem, collect troubleshooting information and submit it and the message to Fujitsu technical staff.
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The Web browser has not been started, so HELP cannot be displayed.
Corrective action
Set the browser as follows:
If using Netscape
Select [Tools] - [Internet Options] and then the [Programs] tab. Make sure the box next to "Internet Explorer should check to see whether it is the default browser" is unchecked.
Close all browser windows, then start Netscape again. The confirmation dialog box will appear.
If using Internet Explorer
Select [Tools] - [Internet Options] and then the [Programs] tab. Make sure the box next to "Internet Explorer should check to see whether it is the default browser" is checked. Close all browser windows then start Internet Explorer again. The confirmation dialog box asking if it will become the default Internet browser will appear.
Description
The Web browser that calls management software management_software has not been started.
Corrective action
See the corrective action of "Message number 65516: Failed to show help due to failure of starting web browser.".
Description
Failed in calling product product_name as it has not been installed.
Corrective action
Install the product product_name.
Description
Calling the product product_name failed.
Corrective action
A problem might have occurred in the administrative client.
Check if the Client has enough memory and disk capacity, and reserve enough resources if necessary. If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Invalid characters were specified for the setting item item_name.
The event name, message pattern, or command is displayed for item_name.
Corrective action
Use valid characters for the setting item item_name, then perform the operation again.
Description
No values were specified for the setting item item_name.
The event name, message pattern, or command is displayed for item_name.
Corrective action
Input valid characters for the setting item item_name, then perform the operation again.
Description
Authorized user access authority is required.
Corrective action
Log in to the account using authorized user access authority.
Description
The remote command terminated abnormally because operation from the administrative client failed.
Corrective action
Check the detailed information and take corrective action.
Description
The administrative client failed to operate the administrative server because they are not connected to each other, or command execution failed on the administrative server.
Corrective action
The administrative client might not be connected to the administrative server or in a state where it cannot communicate.
Check the following, remove the cause of the problem, and then execute the command again.
Check if the network environment allows for the connection between the administrative server and administrative client.
Update the Client window then check if the resource is displayed.
To update, select [View] - [Refresh F5].
Restart the administrative client and execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The administrative client failed to operate the administrative server because the command (CLI) execution was not allowed on the administrative server.
Corrective action
The administrative client might not be connected to the administrative server or in a state where it cannot communicate.
Check the following, remove the cause of the problem, and then execute the command again.
Check if the network environment allows for the connection between the administrative server and administrative client.
Restart the administrative client then execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The managed server node can not be registered.
Corrective action
Check the message number in the detailed information, and refer to the following:
6XXXX series, 2XXXX series, 00XXX series, 4XXXX series
For details, refer to each message.
swsagXXXX series, ssmgrXXXX series
For details, refer to "Chapter 1 Client Messages".
Description
The managed server node can not be deleted.
Corrective action
Check the message number in the detailed information, and refer to the following:
6XXXX series, 2XXXX series, 00XXX series, 4XXXX series
For details, refer to each message.
swsagXXXX series, ssmgrXXXX series
For details, refer to "Chapter 1 Client Messages".
Description
Password specified for account registration is incorrect.
Corrective action
Check the password and password confirmation then repeat registration.
Description
Registration of an account was executed without a password or password confirmation having been entered.
Corrective action
Specify the password and password confirmation then register the account again.
Description
User name has not been entered.
Corrective action
Specify the user name then register the account again.
Description
The current password used to change the password for account management is incorrect. Check the password then enter the correct one.
Corrective action
Specify the correct password for the account.
Description
Login accounts with a user name containing a blank space (" ") cannot be registered.
Corrective action
Register the login account using a user name without a blank space (" ").
Description
Password has not been entered.
Corrective action
Enter the password.
Description
The login account name specified for login_account_name has not been registered in the administrator list.
Corrective action
Check the login account name specified for login_account_name, enter a registered login account and execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
When administrator information was acquired from the administrator list, an index that exceeds the maximum size limit was specified.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The parameter name parameter_name specified for parameter has already been registered in the management table.
The login account, server domain, storage domain is displayed for parameter.
The login account name, server domain name, storage domain name is displayed for parameter_name.
Corrective action
If the parameter parameter is a server domain, storage domain, check if the parameter specified for parameter_name is displayed on the resource view tree.
If the parameter parameter is a login account, check with the administrator if the parameter name parameter_name has been registered.
If it is not displayed or registered, check if the parameter_name is correct. If it is incorrect, specify the name and execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Authentication of the login account login_account_name failed.
Corrective action
If this occurs during authentication, check the login account login_account_name and password.
If this occurs during login, restart the administrative client, and log in again.
Description
Only privileged administrators can process the login account login_account_name.
Corrective action
The privilege level might have been changed on another client. Log in again using a privileged account.
Description
Password decryption failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Password encryption failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The management table might have been updated after the administrator information was acquired. Update the administrator information.
Corrective action
Restart the administrative client.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An unexpected error error has occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An execution exception has occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The parameter name parameter_name specified for parameter has not been registered in the management table.
The server domain, storage domain is displayed for parameter.
The server domain name, storage domain name is displayed for parameter_name.
Corrective action
Check if the parameter name parameter_name specified for parameter is displayed on the resource view tree.
If it is not displayed or registered, check if the parameter_name is correct. If it is incorrect, specify the name and execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The parameter specified for parameter_name has been registered in the common facility configuration database.
The server domain, storage domain is displayed for parameter.
The server domain name, storage domain name is displayed for parameter_name.
Corrective action
Check if the parameter name parameter_name specified for parameter is displayed on the logical resource view tree.
If it is not displayed or registered, check if the parameter_name is correct. If it is incorrect, specify the name and execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
There is a managed server node in parameter, so processing cannot be continued.
The server domain, storage domain, or server base domain is displayed for parameter.
Corrective action
Delete the managed server node in the parameter parameter, then execute the command again.
Description
An unexpected error error has occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An execution exception has occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The parameter name parameter_name (login account name, password, domain name, server node name, storage node name, privileged level, execution privilege, and administrator information) of the parameter (login account, password, domain, server node, storage node, privileged level, execution privilege, and administrator information) has not been specified.
The parameter_name is identified as null or size()==().
Corrective action
Check if the parameter has been entered. If not entered, enter it and execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
For the maximum number of characters "parameter_name : character length == length " permitted in parameter (login account, password, domain, server node, or storage node) the upper limit is upper_limit, and the lower limit is lower_limit.
If the parameter is a password, it is represented using asterisks ("*").
Corrective action
Specify the parameter between the lower_limit and upper_limit.
Description
An invalid character was included in the parameter name parameter_name (login account, password, or storage node) of parameter:
If parameter is a password, it is identified using asterisks ("*").
Corrective action
Specify the parameter again using valid characters.
If the parameter is a storage node, or if this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
See
For the naming rules, refer to the following:
Login account
User name of "5.4 Setting Up a Login Account" in the ETERNUS SF Storage Cruiser User's Guide.
Password
Password (Confirm password) of "5.4 Setting Up a Login Account" in the ETERNUS SF Storage Cruiser User's Guide.
Description
The value specified for input_value is invalid. Only value is valid for item.
The item item is identified as privileged level or execution privilege.
The value value is identified as "super", "super or normal", or "all or read or none".
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The element type in the list list is different than the assumed value value1.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The number of elements (size1 and size2) in the lists list1 and list2 are different.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The command was executed without OS administrator authority.
Corrective action
Execute using OS administrator authority.
Description
The option is invalid, usage is displayed.
Corrective action
Check the command then execute it again.
Description
The service obj was not found.
Corrective action
Check if the service obj exists.
Description
The name obj contains invalid characters.
Corrective action
Specify alphanumeric characters, and underscores ("_") for the name. Specify the proper name then execute the command again.
Description
The event obj was not found.
Corrective action
Check if the event obj exists.
Description
Resources that match obj were not found.
Corrective action
Check the conditions specified.
Description
The file filename1 cannot be copied to the file filename2.
Corrective action
Check the permission of the file or directory.
Description
The obj file or directory cannot be created.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check the directory permission.
Check that there is enough disk area available.
Description
The obj file system cannot be mounted.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An error occurred during execution of the obj command.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
There is not enough available memory. The command name is displayed for command.
Corrective action
Exit unnecessary programs then execute the command again.
Description
The directory specified was not found.
Corrective action
Specify the correct directory.
Description
The specified time and date are invalid.
Corrective action
Specify the date and time in the format "YYYY/MM/DD hh:mm:ss".
Description
A command syntax error has occurred. usage is displayed.
Corrective action
Check the command then execute it again.
Description
An argument was not specified for the option. usage is displayed.
Corrective action
Check the command then execute it again.
Description
The option argument specified is too long.
Corrective action
Correct the attribute of the option then execute the command again.
Description
The option argument specified contains invalid characters.
Corrective action
Correct the attribute of the option then execute the command again.
Description
The value specified is beyond the allowable range.
Corrective action
Check the value specified, then execute the command again.
Description
The format of the value specified is invalid.
Corrective action
Check the value specified, then execute the command again.
Description
The option argument specified is invalid. usage is displayed.
Corrective action
Specify a correct argument, then execute the command again.
Description
The file format specified for filename is invalid.
Corrective action
Check the file format.
Description
The file specified for filename was not found.
Corrective action
Check the file name specified.
Description
Access authority to the file specified for filename not possessed.
Corrective action
Check the owner, property group, and access authority for the file specified.
Description
Writing of the file specified for filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
Description
Reading of the file specified for filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Description
Opening of the file specified for filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
Description
Deletion of the file specified for filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Description
Renaming of the file specified for filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
Description
The file filename, was not found.
Corrective action
If the phenomenon is due to either of the following, restore the entire system, or install again.
The file was deleted
The file was deleted because of system-down, disk or file system failure
If this phenomenon is due to a problem other than those above, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Access to the file filename was denied.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Writing to the file filename, failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
Description
Reading of the file specified for filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Description
Opening the file filename, failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Deleting the file filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Description
Renaming of the file filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
Description
The command cannot be executed because sufficient access authority for the object obj are not possessed.
Corrective action
Log in using proper user access authority, and then re-execute the command.
Description
No more of the type object can be created in the object obj.
Corrective action
Delete the type object from the object obj, and then re-execute the command.
Description
User authentication failed.
Corrective action
If not logged in to ESC as a proper user, log in again. If the password was changed while logged in, log in and perform the operation again.
Description
The option option cannot be specified.
Corrective action
Check the parameter, and then re-execute the command.
Description
The option option must be specified.
Corrective action
Correct the option parameter, and then re-execute the command.
Description
The same value was specified.
Corrective action
Change the value, and then re-execute the command.
Description
Registration of the object obj in the management role failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Deletion of the object obj from the management role failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The command cannot be executed because the object obj holds the type object.
The object name is displayed for obj.
The type of the object is displayed for type.
Corrective action
Delete the type object from the object obj, and then re-execute the command.
Description
obj1 cannot be deleted because it is connected to type (obj2).
The domain that cannot be disconnected is displayed for obj1.
The name of the object that is connected to obj1 is displayed for obj2.
The object type of obj2 is displayed for type.
Corrective action
Disconnect the type (obj2), and then re-execute the command.
Description
An internal error has occurred during transmission.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
A communication error occurred during execution of the command.
Corrective action
Take corrective action following the instructions for each message in detail.
If the detail is rcxfunc=rcxfunc, command=rcxcommand, or rcxerrorno=rcxerrno
A communication error occurred during execution of the command.
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
If the detail is target=127.0.0.1
The Manager might have been stopped.
The type of corrective action taken varies depending on whether or not the administrative server is being used in a cluster system.
When not running the administrative server in a cluster system
Check if the Manager has stopped by the following.
[Administrative server is Solaris OS or Linux]
# ps -ef | grep -v grep | grep /opt/FJSVssmgr/jre/bin/java | grep cruiser=deamon
If the Manager is running, process information will be displayed.
If the Manager has stopped, start it by executing the following command:
# /opt/FJSVrcxmr/sbin/managerctl start
[Administrative server is Windows]
Check the service status of the ETERNUS SF Storage Cruiser Manager by open [Control panel] - [Administrative tool] - [Service].
If the service has stopped, select it by open [Control panel] - [Administrative tool] - [Service] and start it.
When the administrative server is running in a cluster system
Check that cluster applications have not stopped or application failures have not occurred on the Manager from the PRIMECLUSTER Cluster Admin GUI. Also, check that the server node where the command is executed is not standby.
If the cluster applications have stopped, execute the command on the operating server node after starting the cluster applications.
If application failures have occurred, execute the server node on the operating server node after recovering the cluster applications.
Be sure to execute the command on the operating node of a cluster application, not on the standby node.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
A DB access error occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Command execution was canceled. For details refer to the event output at the same time.
Corrective action
Refer to the output event.
Description
The command terminated abnormally.
Corrective action
Re-execute the command.
Description
Password decryption failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The option specified, option, is not supported.
Corrective action
Specify the correct option, and then re-execute the command.
Description
The server node was deleted while the registration process was performed.
The registration process was disrupted.
The managed server node is displayed for obj.
Corrective action
Check the object, and then re-execute the command.
Description
Login failed.
Corrective action
Enter the correct user name and password, then log in again.
When there is no error in the user name and password and a newly created management account is being used, there is an error in the password configured during account creation.
Description
Writing to the file or directory specified for filename failed because the file type is invalid.
Corrective action
Move or delete the file or directory shown for filename, or change the name, then re-execute the command.
Description
The environment variable variable is invalid.
Corrective action
Correct the value of the environment variable variable, and then re-execute the command.
Description
The shell was not found.
Corrective action
Correct the environment variable SHELL.
Description
Execution of the command specified for obj failed.
Corrective action
Check the following and remove the cause of the problem:
Users have sufficient command execution authority
There is enough free memory
Description
The file or directory specified for filename does not exist.
Corrective action
Specify the correct file or directory.
Description
The file or directory specified for filename could not be created.
Corrective action
Check the directory permission.
Description
The option is incorrect. Usage will be output.
Corrective action
Check the command, and then re-execute the command.
Description
The IP address format is incorrect.
Corrective action
Check the IP address.
Description
The cluster setup command or the cluster unsetup command is already active.
Corrective action
Check whether the cluster setup command or the cluster unsetup command is running somewhere else.
Description
The command was activated by a user other than the OS administrator (root).
Corrective action
Execute the command as the OS administrator (root).
Description
The shared disk has not been mounted on mount point mountpoint.
Corrective action
Check the mount status of the shared disk for administrative server shared data.
When "/" was added in the end of the mount point mountpoint, delete the "/" then re-execute.
Description
Cluster software software has not been installed.
Corrective action
Check whether the cluster setup command or the cluster unsetup command is running.
Description
The cluster environment of node type nodetype has been configured on the current node.
Corrective action
Check the cluster environment status on the current node.
Description
The cluster environment of the node type specified with the cluster setup command has been configured on another node.
Corrective action
Check whether the node type specified with the executed command is correct.
Check whether the cluster environment of the node type specified with the executed command has already been configured on another node.
Description
The cluster environment has not been configured on the primary node.
Corrective action
Check whether the shared disk for mounted administrative server shared data is correct.
Configure the cluster environment on the primary node.
Description
Data different from the previous one was specified.
Corrective action
Check the argument values of the command.
Description
The option is incorrect. Usage will be output.
Corrective action
Check the command options, and then re-execute the command.
Description
The cluster environment on the secondary node is not deleted.
Corrective action
Check whether the shared disk for mounted administrative server shared data is correct.
Delete the cluster environment on the secondary node, then execute the command again.
Description
The cluster environment has not been configured.
Corrective action
Check whether the administrative server cluster environment has been configured.
Description
The cluster setup failed. The cluster environment configurations are invalid.
Corrective action
Delete the cluster environment in force mode then uninstall the Manager.
Description
The module for cluster setup has not been installed.
Corrective action
Check whether Manager installation is valid.
Description
Inconsistency was found in the cluster environment configurations.
Corrective action
Collect the following files and contact Fujitsu technical staff.
Files output to file
For Manager: All files under /opt/FJSVrcxmr/cluster/env
Description
The cluster environment configurations are invalid.
Corrective action
Delete the cluster environment in force mode (using -f when executing rcx_clunsetup). After the deletion is completed, uninstall the Manager.
Description
Data on the shared disk is invalid.
Corrective action
Delete the cluster environment in force mode (using -f when executing rcx_clunsetup). After the deletion is completed, uninstall the Manager.
Description
Property value property of the cluster setup command does not match configuration value value on administrative server manager for which cluster setup is done.
Corrective action
Specify the same configuration value to perform setup.
Description
The cluster setup failed.
Corrective action
Check the execution environment then re-execute the command. If the situation is not improved, contact Fujitsu technical staff.
Description
The cluster setup is in normal condition. The unsetup command cannot be executed specifying shared disk data deletion.
Corrective action
Shared disk data deletion (using -e MountPoint when specifying rcx_clunsetup) cannot be performed.
Delete the cluster environment following the procedure given in "A.7 Cluster environment deletion" in the ETERNUS SF Storage Cruiser Installation Guide.
Description
The cluster unsetup failed.
Corrective action
Delete the cluster environment in force mode (using -f when executing rcx_clunsetup). After the deletion is completed, uninstall the Manager.
Description
The shared disk data deletion failed.
Corrective action
Check the execution environment then re-execute the command. If the situation is not improved, contact Fujitsu technical staff.
Description
The command has not been installed.
Corrective action
Check whether required software installation was done correctly.
Check whether Manager installation was done correctly.
If the situation is not improved, contact Fujitsu technical staff.
Description
The network interface name is not found.
Corrective action
Check the network interface configurations referring to the "PRIMECLUSTER Global Link Services Configuration and Administration Guide Redundant Line Control Function (Linux)".
Description
The Manager process is running.
Corrective action
Stop the Manager process, and then re-execute the command.
See
For information on how to stop the Manager, refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
Description
The package package has been not installed.
Corrective action
Check if the package package is correctly installed.
Description
Opening of the file file failed.
Corrective action
Check if the file displayed in the message can be referred to, or the shared disk is mounted if the file is used in a cluster system then execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Reading of the file file failed.
Corrective action
Check available disk space and disk mounting then execute the command again.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Restoring the configuration failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Setup was not completed successfully.
Corrective action
Execute the rcxcert setup command.
Description
Setup is already complete.
Corrective action
The rcxcert setup command has already been executed.
Check if the setup is already complete (Message number FJSVrcx:INFO:27801:command:The command was successfully completed.).
Description
An invalid parameter was detected.
Corrective action
Correct the parameter.
Description
The command command_name1 was not completed successfully.
Corrective action
If an error (the cause of the abnormal termination) message was output before this message, perform the response for that message.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Backup of the AccountFile failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Password decryption failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Password encryption failed.
Corrective action
When input is required for this command, check the input values.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Acquisition of the authentication DB failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The process command_name2 is running.
Corrective action
After the process finishes, re-execute the command.
Description
The login account for the administrative server was not created in the Manager setup procedure.
Corrective action
Check if the rcxcert setup command is completed.
If the Manager is running in a cluster system, check if the shared disk is mounted.
Description
The input value is not correct.
parameter : "CLI password encryption key" or "user name" or "password"
Corrective action
Input the correct value.
Description
The output message is too long.
Internal error may occur.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Internal error occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
A timeout error occurred during execution of the command2 command.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An internal error occurred during execution of the command.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Writing to the file filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
Description
The obj file or directory cannot be created.
Corrective action
Check the directory permission.
Description
Renaming the file filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Check if a message indicating file system quota limit or insufficient space has been output to the system log(event log).
Description
Deleting the file filename failed.
Corrective action
Check the following, remove the cause of the problem, and execute the command again.
Check if an error message of the disk or file system has been output to the system log(event log).
Description
The initialization of the event report function failed.
Corrective action
Restart the administrative server. If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Sending an e-mail to address failed.
Corrective action
Check the following, remove the cause of the problem and restart the administrative server.
E-mail address of the forwarding destination is correct.
The SMTP server name or IP address is correct.
Authentication settings have been performed on the SMTP server.
Because the event forwarding does not support authentication, e-mail cannot be sent to SMTP servers which check authentication.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The transfer of the SNMP trap to host failed.
Corrective action
Check whether the host name or IP address of the event report destination is correct.
Description
Starting the event report service failed.
Corrective action
Check whether the network settings of the operating system are correct, and restart the administrative server.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Startup of the ServerRM daemon failed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The port number is already in use.
Corrective action
Check the port number, and change it if necessary.
See
For details, refer to "3.1.1 Network requirements" or "Chapter 9 Maintenance of the Administrative Environment" in the ETERNUS SF Storage Cruiser User's Guide.
Description
The port number used by the SNMP trap daemon is already in use.
Corrective action
Check the port number, and change it if necessary.
See
For details, refer to "3.1.1 Network requirements" or "Chapter 9 Maintenance of the Administrative Environment" in the ETERNUS SF Storage Cruiser User's Guide.
Description
An internal error occurred.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An internal error occurred in the SNMP trap daemon.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The command was not executed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The SNMP trap daemon has been stopped.
Corrective action
The SNMP trap daemon is not operating.
Refer to "Chapter 12 Command References" in the ETERNUS SF Storage Cruiser User's Guide.
If the same message is displayed again, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Recovery from the failure was attempted, but the recovery process failed.
Corrective action
There is a possibility that a problem has occurred on the managed server node.
Check the following, and perform recovery from failure again:
If the managed server node has been stopped, start it.
Check that the IP address of the managed server node is correct.
Check if there is a problem with the network environment between the administrative server and the managed server node.
For example, if a cable is disconnected from the LAN connector, connect it.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Connection to the administrative server node to perform recovery from failure was attempted, but failed.
Corrective action
There is a possibility that the administrative server has stopped or is in a state where it cannot communicate.
Check the following, and perform recovery from failure again:
If the administrative server node has been stopped, start it.
When the administrative server is in a cluster configuration, it is possible that server switching may have occurred. Check that server switching has been completed.
Check that the IP address of the administrative server is correct.
Check if there is a problem with the network environment between the administrative client and the administrative server. For example, if a cable is disconnected from the LAN connector, connect it.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Connection to the administrative server node to perform the initialization process was attempted, but failed.
Corrective action
There is a possibility that the administrative server has stopped or is in a state where it cannot communicate.
Check the following, and start the administrative client again:
If the administrative server has been stopped, start it again.
When the administrative server is in a cluster configuration, it is possible that server switching may have occurred. Check that server switching has been completed.
Check that the IP address of the administrative server is correct.
Check if there is a problem with the network environment between the administrative client and the administrative server. For example, if a cable is disconnected from the LAN connector, connect it.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
During the initialization process an internal error occurred on the administrative server.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An unexpected error error has occurred.
Corrective action
Restart the administrative client.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
An unexpected error has occurred on the administrative server.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Configuration information from the managed server node was acquired for display, but the information is in a format that cannot be displayed.
Corrective action
Collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Acquisition of configuration information from the managed server node was attempted unsuccessfully.
Corrective action
The managed server node has been stopped or is in a state where it cannot communicate.
Check the following, and repeat the operation:
When the managed server node has stopped, restart it.
Check that the IP address of the managed server node is correct.
Check if there is a problem with the network environment between the administrative server and the managed server node.
For example, if a cable is disconnected from the LAN connector, connect it.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message notifies users that the process to be executed (ID: process defined by an internal identifier key) does not exist.
Corrective action
Restart the administrative client.
If this does not resolve the problem, reinstall the client software.
If reinstallation does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message notifies users that the process executed when selected from the menu (ID: process defined by an internal identifier key) does not exist.
Corrective action
Restart the administrative client.
If this does not resolve the problem, reinstall the client software.
If reinstallation does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message notifies users that the popup menu to be displayed (ID: popup menu defined by an internal identifier key) does not exist.
Corrective action
Restart the administrative client.
If this does not resolve the problem, reinstall the client software.
If reinstallation does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Either there was an error in the contents of the machine configuration definition file, or reading of the definition file failed.
Corrective action
Restart the administrative client.
If this does not resolve the problem, reinstall the client software.
If reinstallation does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message indicates that collection of the target device name to display failed.
Corrective action
Restart the administrative client.
If this does not resolve the problem, reinstall the client software.
If reinstallation does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message indicates that the creation of configuration tree for selecting objects to be output failed.
Corrective action
Restart the administrative client.
If this does not resolve the problem, reinstall the client software.
If reinstallation does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message indicates that the creation of the CSV file failed.
Corrective action
Check the following, and repeat the operation:
Check that the capacity of the saving destination directory is sufficient
Check that the directory attribute is not read-only
Check that the file name is valid
If the above steps do not resolve the problem, restart the administrative client.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message indicates that the creation of the XML file failed.
Corrective action
Check the following, and repeat the operation:
Check that the capacity of the saving destination directory is sufficient
Check that the directory attribute is not read-only
Check that the file name is valid
If the above steps do not resolve the problem, restart the administrative client.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message indicates that registration of the event report settings with the administrative server failed.
Corrective action
Restart the administrative server.
If this does not resolve the problem, refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message indicates that loading the event report settings registered with the administrative server failed.
Corrective action
Restart the administrative server.
If this does not resolve the problem, refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
This message indicates that the event test failed.
Corrective action
Check whether the network settings of the operating system are correct and restart the administrative server.
If this does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
Displaying the Device List View failed.
Corrective action
Restart the administrative client.
If this does not resolve the problem, reinstall the client software.
If reinstallation does not resolve the problem, collect troubleshooting information refer to the description in the following manual, then contact your Fujitsu systems engineer (SE).
"D.1 Troubleshooting information" in the ETERNUS SF Storage Cruiser User's Guide
Description
The LED control of the managed server node failed.
Corrective action
There is a possibility that the administrative server or the managed server node has stopped or is in a state where it cannot communicate.
Check the following, then perform the operation again:
If the administrative server or managed server node has been stopped, restart it.
Check that the IP address of the administrative server or the managed server node is correct
Check if there is a problem with the network environment between the administrative server and the managed server node.
For example, if a cable is disconnected from the LAN connector, connect it.
Check that the version of administrative server or the managed server node supports the LED operation.
