3.7.2 Checking Remote Control Status

The system administrator can check the execution status of remote control.

Checking the latest status

Follow the procedure below:

Start the Management Console.

From the CT List, select the smart device for which the execution status of remote control is to be checked.

The latest remote control status will be displayed in Remote control in the CT List.
The statuses below will be displayed depending on the remote control operation processed.
If multiple remote control operations are executed, the status of the remote control operation executed last will be displayed. Even if lock or wipe was executed after a failed unlock operation, the status of the last remote control operation will be displayed.

Remote control operation	Status
Lock/Unlock	Requesting lock Locking Lock completed Requesting unlock Unlock completed
Delete data	Requesting data deletion Deleting data Data deletion completed
Wipe	Requesting wipe Wiping Wipe completed
Clear passcode	Requesting passcode clear Clearing passcode Passcode clear completed
Not implemented	Blank

For any operation other than the one with a blank in Remote control, the execution status of remote control can be checked. Refer to "Checking detailed status" for details.

The timing with which the remote control status is reflected

The timing with which the following remote control status is reflected in Remote control is shown below:

Requesting ...: When remote operations are set in the Management Console
...ing: When the smart device (agent) obtains policy (*1)
... completed: When the log for successful remote control on the smart device (agent) is received by the Relay Server, and stored in the database (*1)

*1: The CT List in the Management Console needs to be refreshed. Refer to "CT List" for details.

Note

Even if the remote control operation is successful, the old status may remain if communication between the Management Server, Relay Server, and smart device (agent) fails. If this happens, execute remote control again, or clear the displayed status (refer to "Clearing the displayed status" for details).

Checking detailed status

Follow the procedure below:

Start the Management Console.

From the CT List, right-click the smart device on which remote control status will be checked, and click Remote control > Show status.

The Show Remote Control Status window will be displayed.

Clearing the displayed status

Once remote control is executed, the execution datetime will be displayed until the status is cleared.

If remote operation on the smart device has completed, click Clear to clear the status (the status in Remote control in the CT List will also be cleared).

The status cannot be cleared while a remote control operation is in progress. Clicking Clear while a remote control operation is in progress outputs the following message:

[MGFW-ERR011] Cannot clear the displayed status of remote control processing because it is in progress. Clear the displayed status after all remote control processing is completed.

Messages displayed in the Show Remote Control Status window

Depending on the remote control operation processed, various messages are displayed in the Show Remote Control Status window.
The messages displayed are shown below:

List of messages displayed:

Remote control operation	Message text
Lock/Unlock	YYYY/MM/DD hh:mm:ss Lock Requested
	YYYY/MM/DD hh:mm:ss Lock Completed
	YYYY/MM/DD hh:mm:ss Lock Successful
	YYYY/MM/DD hh:mm:ss Lock Failed
	YYYY/MM/DD hh:mm:ss Unlock Requested
	YYYY/MM/DD hh:mm:ss Unlock Completed
	YYYY/MM/DD hh:mm:ss Unlock Successful
	YYYY/MM/DD hh:mm:ss Unlock Failed
Wipe	YYYY/MM/DD hh:mm:ss Wipe Requested
Wipe	YYYY/MM/DD hh:mm:ss Wipe Completed
Delete data	YYYY/MM/DD hh:mm:ss Delete data Requested
	YYYY/MM/DD hh:mm:ss Delete data Completed
	YYYY/MM/DD hh:mm:ss Delete data Successful
	YYYY/MM/DD hh:mm:ss Delete data Failed
Clear passcode	YYYY/MM/DD hh:mm:ss Clear passcode Requested
	YYYY/MM/DD hh:mm:ss Clear passcode Completed
	YYYY/MM/DD hh:mm:ss Clear passcode Successful
	YYYY/MM/DD hh:mm:ss Clear passcode Failed

Message text and meaning:

Message text	Meaning
Lock Requested	Displays the time the system administrator requested lock.
Lock Completed	Displays the time the smart device received the lock request.
Lock Successful	Displays the time the smart device executed lock (execution was successful).
Lock Failed	Displays the time the smart device failed to lock (execution failed, and retry will be performed).
Unlock Requested	Displays the time the system administrator requested unlock.
Unlock Completed	Displays the time the smart device received the unlock request.
Unlock Successful	Displays the time the smart device executed unlock (execution was successful).
Unlock Failed	Displays the time the smart device failed to unlock (execution failed, and retry will be performed).
Wipe Requested	Displays the time the system administrator requested wipe.
Wipe Completed	Displays the time the smart device received the wipe request. After wipe is executed, it will not be possible to manage the smart device, and therefore the execution result will not be displayed.
Delete data Requested	Displays the time the system administrator requested data deletion.
Delete data Completed	Displays the time the smart device received the data deletion request.
Delete data Successful	Displays the time the smart device executed data deletion (execution was successful).
Delete data Failed	Displays the time the smart device failed the data deletion (execution failed, and retry will be performed).
Clear passcode Requested	Displays the time the system administrator requested passcode clearing.
Clear passcode Completed	Displays the time the smart device received the passcode clearing request.
Clear passcode Successful	Displays the time the smart device executed passcode clearing (execution was successful).
Clear passcode Failed	Displays the time the smart device failed to clear the passcode (execution failed, and retry will be performed).