3.7.3 Controlling Smart Device when Password Entry Fails

Settings can be configured in advance so that lock and wipe can be executed even if the screen unlock password is incorrectly specified for the specified number of times.

Note

Minimum length of Android passwords: The minimum length of Android passwords can be specified.
Failure to enter the password is detected when a password longer than the minimum length is entered and still failed.
The minimum length depends on device type, operating system, and installed applications.

Entering password when unlocking the screen: This setting does not force you to enter password for unlocking the screen.

Locking the smart device: Once the smart device is locked, lock will be repeatedly executed every time the password is entered incorrectly until it is successfully unlocked or wipe is executed.

Management for entering the Android password: If Android itself fails to unlock for a certain number of times, a message will be output. If this happens, you will not be able to enter password for a certain period of time.
The timing with which Android outputs the message and the period of time during which entering of the password will be prohibited depend on device type.

Checking the smart device behavior in advance: Some smart devices cannot detect unlock failures, and as a result lock and wipe operations may fail. Check the smart device behavior in advance.

Follow the procedure below:

Start the Management Console.
Click Operation Settings > Terminal Operation Settings.
The Terminal Operation Settings window will be displayed.

Enter the following information, and click Set.

Device operation settings (smart device) > Behavior when screen unlock fails the specified number of times

Configure whether to execute lock and wipe when screen unlock on the smart device fails the specified number of times consecutively.

Item name	Description
Lock	Select this to lock the smart device when screen unlock on the smart device fails the specified number of times consecutively. A number between 4 and 10 can be specified for the number of times. The lock feature is enabled for Android only. By default, this item is not selected.
Wipe	Select this to execute wipe on the smart device when screen unlock on the smart device fails the specified number of times consecutively. A number between 4 and 10 can be specified for the number of times. Note that, if Lock is selected, a value greater than the number of times specified for Lock must be specified for this item. The wipe feature is enabled for Android and iOS. By default, this item is not selected.

Item name

Description

Lock

Select this to lock the smart device when screen unlock on the smart device fails the specified number of times consecutively.
A number between 4 and 10 can be specified for the number of times.
The lock feature is enabled for Android only.

By default, this item is not selected.

Wipe

Select this to execute wipe on the smart device when screen unlock on the smart device fails the specified number of times consecutively.
A number between 4 and 10 can be specified for the number of times.
Note that, if Lock is selected, a value greater than the number of times specified for Lock must be specified for this item.
The wipe feature is enabled for Android and iOS.

By default, this item is not selected.

For example, if both Lock and Wipe are selected, and 5 and 7 are set for the number of times, respectively:

Lock will be executed if screen unlock on the smart device fails 5 consecutive times.
If the unlock request fails, lock will be executed again.
If the above operations are repeated, wipe will be executed when screen unlock fails for the seventh time.