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Systemwalker Desktop Keeper User's Guide for Administrator
FUJITSU Software

2.4.3 Perform Terminal Operation Settings

Perform the client (CT) operation settings (settings of conditions relating to attached data and method of log sending) and smart device (agent) operation settings. Only the system administrator can perform the settings.

The operation settings of the client (CT) is performed in the unit of the Management Server and Master Management Server. The configuration value is obtained from the Management Server and Master Management Server when the client (CT) is started. In addition, when the CT policy is updated immediately, the value of operation settings of the client (CT) will also be updated.

In a 3-layer system structure, when the initial configuration value of terminal operation settings is changed, it has nothing to do with the Active Directory Linkage and the collective management of user policy, and the value must be reset in all Management Servers (when the client (CT) is connected to the Master Management Server, the Master Management Server should be the same.)

Note

The timing for operation settings to be reflected to the client (CT)

The timing for operation settings to be reflected to the client (CT) is as follows:

  • When the client (CT) operation settings are performed and the CT policy is updated immediately in the client (CT), it will be reflected after the next startup of the client (CT).

  • When the client (CT) operation settings are performed and the CT policy is not updated immediately in the client (CT) it will be reflected after the next startup of the client (CT).

The timing for the smart device (agent) operation settings to be reflected on the smart device (agent)
  • Android

    The timing for the smart device (agent) operation settings to be reflected on the smart device (agent) is as follows:

    • When the smart device (agent) is started

    • Once per day at a set time (between 12:00 and 13:00)

    • When Sync now is selected on the smart device (agent)

  • iOS

    Operation settings are reflected in the profile at the following timing:

    • When a target device is selected in the Management Console, and Update Immediately is clicked

    • When a target device is selected in the Management Console, and Update at Next Startup is clicked

The set procedure is as follows:

  1. Start Management Console.

  2. Select Terminal Operation Settings from the Operation Settings menu.

    The Terminal Operation Settings window is displayed.

  3. Enter the following information and click the Set button.

Attached data condition settings

Item Name

Description

Attached data accumulation settings

Specify the location for saving the attached data (screen capture, original file backup in file export).

  • Server (recommended)
    Save the attached data in the Management Server.

  • CT
    Save the attached data to the client (CT). The data will not be sent to the Management Server.
    It will be saved to the Save folder under the folder for saving log files in the client (CT).
    The function of managing the saved attached data does not exist. Therefore, the system administrator needs to regularly confirm the saved data. The location for saving attached data is protected by the SYSTEM authority. During confirmation, add the user of viewing data in the security settings of save folder.
    For screen capture data, the file name is "CAP-(CTID of 36 characters)-YYYYMMDDHHMMSS-04-02-00-AAAAAA-B.png", AAAAAA is random digit. B is 1 or 2, 1 is the screen capture obtained at first while 2 is the screen capture obtained after 5 seconds.
    For the original file backup being exported, the file name is "CAB-(CTID of 36 characters)-YYYYMMDDHHMMSS-11-00-00-AAAAAA-B.(extension of the original file)", AAAAAA is random digit. B is a single-digit number or letter that is used to identify the original file.

The initial value is Server (Recommended).

Invalid interval of screen capture

To prevent the high load of the client (CT), specify the interval between two screen captures.
The initial value (recommended value) is "60". The minimum value is "1", and the maximum value is "999".
Within the configuration value, even if the conditions of next screen capture are satisfied, the screen capture cannot be performed. (In window title log, the action of screen capture will be collected. When collecting the screen capture during PrintScreen key operation and PrintScreen key prohibition, even if the settings take effect, collection can be continued.)

Maximum number of images can be saved in CT

The number of maximum screen captures saved in the client (CT) can be specified. The initial value (recommended value) is "100". The minimum value is "10", and the maximum value is "999".

It is the settings that are valid for both the screen capture collection in window title logs, and screen capture collection during PrintScreen key operation and PrintScreen key prohibition.

When the screen capture data saved in the client (CT) exceeds the value specified in Maximum number of images can be saved in CT, the older images will be deleted. When more screen capture data can be saved in the client (CT), modify Maximum number of images can be saved in CT as needed.

Terminal Operation Settings

Item Name

Description

Start time of logon prohibition

Select the interval from the detection of logon prohibition to logoff or shutdown in the client (CT).

  • Prohibition after 30 seconds
    Logoff or shutdown 30 seconds after the logon prohibition is detected.

  • Prohibit immediately
    Logoff or shutdown immediately after the logon prohibition is detected.

Initial value is Prohibition after 30 seconds.

Printer increasing/decreasing monitor interval

Specify monitoring interval (seconds) of printer increase/decrease in the client (CT).
The initial value (recommended value) is "15". The minimum value is "15", and the maximum value is "9999".

Although the monitoring interval of the printer increase/decrease can be prolonged, and the load of imposed on the client (CT) and network can be reduced by increasing this value, it is possible that neither the newly installed printer nor the printing log during printing on this printer will be recorded. Set to the recommended value if there is no particular problem.

Number of times of printing jobs monitoring

Specify the monitor times for printing jobs performed by the client (CT) after printing. The initial value is (recommended value) is "4". The minimum value is "3", and the maximum value is "9". (Monitoring interval is 10 seconds.)

Increase this value when file names and total number of pages are incorrect in the collected log.

Printing Monitor Mode

Select the mode of printing in the client (CT).

  • Manage printing monitor mode in Management server is not selected
    Changes for settings of printing methods on the Management Server and Master Management Server are invalid.

  • Manage printing monitor mode in Management server is selected
    Changes for the settings of printing methods on the Management Server and Master Management Server are valid.

    • Monitor printing of all printers set in CT (recommended)
      The printing mode becomes Monitor printing of all printers on this CT (recommended)

    • Monitor printing of local printers only
      The printing mode becomes "Monitor the printing of local printers only".

The initial value is that Manage printing monitor mode in Management server is not selected

Settings of Collective Log Sending

Interval of Log Sending

Specify the interval (seconds) of sending logs when collective log sending.
The initial value (recommended value) is "300". The minimum value is "60", and the maximum value is "9999".

The Interval of Log Sending will be valid when any of the following options in Send log of CT policy is set.

  • When Send immediately when operation logs occur and Send operation logs accumulated in certain collectively after connection are selected.

  • When Send after collecting logs for a certain period and Send operation logs accumulated in certain collectively after connection are selected.

Interval during continuous sending (*1)

Specify the interval (seconds) between two times of log sending when collective log are sent.
The initial value is (recommended value) is "60". The minimum value is "30", and the maximum value is "9999".

The Interval of Continuous Sending will be valid when any of the following options in Send log of CT policy is set.

  • When Send immediately when operation logs occur and Send operation logs accumulated in certain collectively after connection are selected.

  • When Send after collecting logs for a certain period and Send operation logs accumulated in certain collectively after connection are selected.

Maximum number of logs can be sent at one time

Specify the maximum number of logs that can be sent at one time when collective log are sent.
The initial value is (recommended value) is "1000". The minimum value is "100", and the maximum value is "5000".

The Maximum Number of Logs Sending for One Time will be valid when any of the following options in Send log of CT policy is set.

  • When Send immediately when operation logs occur and Send operation logs accumulated in certain collectively after connection are selected.

  • When Send after collecting logs for a certain period and Send operation logs accumulated in certain collectively after connection are selected.

Communication Timeout

Specify the timeout value (seconds) of connection between the CT and server when logs are sent collectively.
The initial value is (recommended value) is "150". The minimum value is "30", and the maximum value is "300".
When communication cannot be performed within the configuration value, logs will be re-sent during the next log sending.

The Communicate Timeout will be valid when any of the following options in Send log of CT policy is set.

  • When Send immediately when operation logs occur and Send operation logs accumulated in certain collectively after connection are selected.

  • When Send after collecting logs for a certain period and Send operation logs accumulated in certain collectively after connection are selected.

Settings of offline log sending

Interval of log sending each item of log

Specify the interval (ms) of sending each log when logs are sent immediately.
The initial value is (recommended value) is "50". The minimum value is "50", and the maximum value is "5000".

The Sending Interval of Each Log will be valid when any of the following options in Send log of CT policy is set.

  • When Send immediately when operation logs occur and Send accumulated logs immediately after connection are selected.

  • When Send immediately when operation logs occur and Send operation logs accumulated in certain collectively after connection are selected.

Interval of monitoring server connection

Specify the communication confirmation interval (seconds) of the server when logs are sent immediately.
The initial value is (recommended value) is "60". The minimum value is "30", and the maximum value is "900".

The Monitoring Interval of Server Connection will be valid when any of the following options in Send log of CT policy is set.

  • When Send immediately when operation logs occur and Send accumulated logs immediately after connection are selected.

  • When Send immediately when operation logs occur and Send operation logs accumulated in certain collectively after connection are selected.

*1: This setting is valid only for proprietary communication. In case of secure communication, this value is not used and logs are sent with the fixed "0.1" second interval.

Note

About sending command operation log to server

Command logs are always sent immediately after collection (not affected by these settings).

Settings of Collective Log Sending

The following describes the settings of collective log sending .

When shifting from offline to online, 1000 logs in the 1500 accumulated logs will be sent first and the remaining 500 logs will be sent 60 seconds later (the interval of continuous sending).
After being online, new logs will continue to accumulated. When the number reaches 300, 300 logs will be sent 300 seconds after 500 logs are sent.

Setting of original file backup conditions

Item Name

Descriptions

Maximum total size of original of file export

Specify the maximum value of total original files backup in file export that can be saved in the client (CT). The original file backup that exceeds this configuration value cannot be saved. Export cannot be performed either.
The initial value is the maximum value.
The minimum value is "1" (MB) and the maximum value is "5000" (MB).

Maximum size of single file

Specify the maximum size per file for storage of the original of export files. Export files that exceed the size specified for this setting are divided up according to the setting value and are saved. A file can be divided into a maximum of 35 parts. Therefore, the maximum size of an export file is 7000 MB (200 MB * 35). However, because Maximum total size of original of file export is 5000 MB, the maximum size of a single file is limited to 5000 MB.
Also, if more than one export file is selected, and at least one of them exceeds the size limit, then none of them can be exported (including those smaller than the limit).
The initial value is the maximum value.
The minimum value is "1" (MB) and the maximum value is "200" (MB).

Original email storage condition settings

Item name

Description

Original email storage procedure

Specify whether to encrypt emails during storage.

  • Encrypt for storage is cleared

    Emails will be stored without being encrypted.

  • Encrypt for storage is selected

    Emails will be encrypted and then stored.

By default, Encrypt for storage is selected.

Point

Viewing emails stored without being encrypted

Emails stored without being encrypted can be viewed by directly referencing the file stored in the folder set in Server settings tool > Folder/CT self version upgrade settings > E-mail content saving target

Note

Original email storage procedure

Even if the Encrypt for storage setting is changed, the emails stored before the change will not be affected by the new setting.

After operation is performed with Encrypt for storage selected (emails are encrypted and then stored), if you clear Encrypt for storage (emails are stored without being encrypted), the new setting will be effective for emails stored after the change. The emails stored before the change will not be affected and will remain encrypted.

Similarly, if Encrypt for storage is cleared (emails are stored without being encrypted) and you then select it (emails are encrypted and then stored), the emails stored before the change will not change and will remain unencrypted.

Device operation settings (smart device) > Behavior when screen unlock fails the specified number of times

This setting will be applied to the smart device operation settings.
Refer to "3.7.3 Controlling Smart Device when Password Entry Fails" for details.

Business hours settings

This setting will be applied to the smart device operation settings.
Refer to "2.4.1.20 Application (Android)" for details.

Item name

Description

Business hours

Specify the business start time and finish time in the following format:

hhmm - hhmm

  • hh: Specify the hour using 00 - 23.

  • mm: Specify the minute using 00 - 59.

Business hours settings are enabled when Business days is selected.

The default value is "00:00 - 00:00".

Business days

Specify the business days by day of the week.

Multiple days can be selected from the following days:

Sun, Mon, Tue, Wed, Thu, Fri, Sat

By default, no value is specified.

Advanced Settings

Click this item, and the The Business Hours Settings - Advanced Settings window will be displayed. Set exceptions for holidays and other business days.

Note

Use Business days and Business hours in combination.

If a combination of business days (Mon, Tue, Wed, Thurs, Fri) and business hours (09:00 - 17:30) is specified, business hours will be assumed to be "09:00 - 17:30, Monday - Friday".

Even if 09:00 - 17:30 is set in Business hours, it will not be recognized if Business days is not selected.

Point

Entering the business hours

  • You can enter a start time that is later than the finish time.
    In this case, operation will be performed assuming the business hours are set over two days.
    Example: If "18:30 - 05:00" is specified, operation will be performed assuming the business hours run until 5 A.M. the next morning.

  • You can enter a start time that is the same as the finish time.
    In this case, operation will be performed assuming the business operates 24 hours a day.

The Business Hours Settings - Advanced Settings window

In the Business hours settings, set the exceptions for holidays and other business days.

Item name

Description

Holidays/business days list

Displays the list of exceptions for holidays and other business days.

By default, no value is specified.

Date

Enter the dates to be set as exceptions for holidays and other business days.

Dates from Jan. 1, 2000 to Dec. 31, 2037 can be entered using halfwidth numeric characters.

By default, no value is specified.

Type

Specify whether to set the entered date as a holiday or business day.

Notes

Enter information regarding dates.
Specify up to 128 halfwidth (64 fullwidth) characters.

By default, no value is specified.

Registered devices

The number of registered cases and the maximum number of registrations possible are displayed.

Add/Update

Adds the dates for exceptions for holidays and other business days.
Up to 100 dates can be added.

Information will be updated when Remarks for the row selected in Holidays/business days list is changed. Date cannot be updated.

Delete

Deletes the row selected in Holidays/business days list.

Set

Confirms the information entered, and returns to the previous screen.

Cancel

Closes the window without saving the settings.

Client management password

This setting will be applied to the client (CT) operation settings and smart device operation settings.

By setting the client management password, whether the password entered during the client (CT) installation matches the client management password will be checked when the client (CT) is registered on the Management Server. Once client deployment and version upgrade are completed, changing the password is recommended.

Also, entry of the password that was set will be required during uninstallation of the client (CT) and smart device (agent) (Android).

This password must be set on the Management Server and Master Management Server respectively.

The client management password set on the Master Management Server will be valid only for the client (CT) and smart device (agent) (Android) under the Master Management Server.

Note that when you are changing the connection destination Management Server or Master Management Server for the client (CT), use the same password as before.

Item name

Description

Password

Specify the password required for authentication, uninstallation and management settings for the client device during its registration.

Specify up to 32 halfwidth alphanumeric characters and symbols, except for the following symbols:
& < > | \ " ~ ' ? : ^
You cannot enter halfwidth or fullwidth spaces, and halfwidth katakana.
By default, no value is specified.

Password (reenter)

Reenter the password.

The number and type of characters that can be entered are the same as those for Password.
By default, no value is specified.

The client management password is valid on Windows and Android only. The password will not be valid on iOS.

If the client management password is set

If the client management password is set, operations on Windows will be as follows:

  • Authentication will be performed during the registration of the client (CT) to the Management Server. Whether the password entered during the client (CT) installation matches the client management password will be checked, and if they do not match, the device will not be registered.

  • Entry of the client management password will be required during the client (CT) uninstallation.

Also, operations on Android will be as follows:

  • Entry of the password will be required during the smart device (agent) (Android) uninstallation.

If the client management password is not set

If the client management password is not set, operations on Windows will be as follows:

  • Authentication will not be performed during the registration of the client (CT) to the Management Server.

  • When uninstalling the client (CT), enter the password specified during installation.

Also, operations on Android will be as follows:

  • A screen prompting password entry will be displayed during the smart device (agent) (Android) uninstallation but password entry will not be required.

Logs Collected in Safe Mode or Safe Mode with Network

Logs collected in safe mode or safe mode with the network will be sent to the Management Server when starting in normal mode next time.