Cause
Windows is not restarted after the last patch installation.
Action
Restart Windows.
Cause
Windows is not restarted after the last patch installation.
Action
Restart Windows.
Cause
The numbers for displayed messages are incorrect.
Action
View the error number for causes in "Network Error Details" table, and confirm the connection of network.
Network Error Details
Error Number | Error Cause |
|---|---|
Process | |
10051 | The connected server (CS or DS) cannot be connected. |
Probable causes are the following, and confirm:
| |
10057 | The network (LAN line, etc.) is not connected. |
When the communication with server (CS/DS) is interrupted, display the contents according to timing. The operation is not affected. | |
10060 | The communication is over time when connecting to the connected server (CS/DS). |
Probable causes are the following, and confirm:
| |
10061 | The connected server (CS/DS) is not started. |
Probable causes are the following, and confirm:
| |
11001 | The connected server (CS/DS) cannot be parsed by DNS. |
Probable causes are the following, and confirm:
| |
11004 | The connected server (CS/DS) cannot be parsed by DNS. |
Probable causes are the following, and confirm:
| |
Other Error Number | An exception occurred in the communication. |
There are problems existing in the network environment and confirm the communication environment for PC. |
Cause
The numbers for displayed messages are incorrect.
Action
View the error number for causes in "Network Error Details" table, and confirm the connection of network.
Cause
The disk capacity required for downloading the latest information of patch is insufficient.
Action
Delete the unnecessary files and execute again after increasing the available disk space.
Cause
The disk capacity required for searching patches is insufficient.
Action
Delete the unnecessary files and execute again after increasing the available disk space.
Cause
The disk capacity required for searching patches is insufficient.
Action
Delete the unnecessary files and execute again after increasing the available disk space.
Cause
The disk capacity required for searching patches is insufficient.
Action
Delete the unnecessary files and execute again after increasing the available disk space.
Cause
When selecting Patch Installation menu, it is unable to start to patch installation because the patch overlaps with operation of planning program.
Action
Execute again later.
Cause
The patch is not registered (not distributed) in connected server (CS/DS).
Action
Confirm whether Corporate Server (CS) has got patches, whether the connected server (CD or DS) has been specified as the distribution target of patch, or whether the patch has been distributed to DS from CS.
Cause
An exception occurred when downloading patches from connected server (CS or DS).
Action
Confirm whether the connected server (CS or DS) has been specified as the distribution target of patch, or whether the patch has been distributed to DS from CS.
Cause
The disk capacity required for downloading patches is insufficient.
Action
Delete the unnecessary files, and execute again after increasing the available disk space.
In addition, the processing can be performed again when patch installation next time.
Cause
The disk capacity required for downloading patches is insufficient.
Action
Delete the unnecessary files and execute again after increasing the available disk space.
In addition, the processing can be performed again when patch installation next time.
Cause
The Interrupt button has been clicked when downloading the patches.
Action
Restart or end the program.
In addition, the downloaded patches will be used next time.
Cause
The numbers for displayed messages are incorrect.
Action
View the error number for causes in "Network Error Details" table, and confirm the connection of network.
Cause
An environment error occurred when installing the patch.
Action
View the error number in "Patch Installation Error Details" table, and confirm the problems of operating environment.
Patch Installation Error Details
Error Number | Error Cause |
|---|---|
Process | |
1603 | A potential problem occurred in the applied security patches. |
Download and install the invalid security patches from software download window. If the problem cannot be solved, contact the system administrator. | |
-7 | Exceed the number of retries of patch installation error. |
Download and install the invalid security patches from software download window. If the problem cannot be solved, contact the system administrator. | |
-14 | Timeout occurred when patch installation. |
As the phenomenon is possible to occur according to the load status of PC, confirm the load status of PC. When this error occurs again, contact the system administrator. | |
-1 | The decompression of patch data (zip file) downloaded from connected server (CS or DS) failed. |
As the phenomenon is possible to occur according to the load status of PC, confirm the load status of PC. When this error occurs again, contact the system administrator. Processing of system administration. As the patch registration may fail, register the patch of failed decompression again through the main menu. | |
-3 | As available disk capacity is insufficient when patch installation, the patch is not applied. |
Confirm the available space of OS installation drive. | |
Other Number (Positive Number) | A potential problem occurred in PC environment. |
Contact the system administrator. | |
Other Number (Negative Number) | An error occurred when patch installation. |
Contact the system administrator. |
Cause
The disk capacity required for patch installations is insufficient.
Action
Delete the unnecessary files, and execute again after increasing the available disk space.
In addition, the processing can be performed again when patch installation next time.
Cause
A communication error occurred when downloading the patch.
Action
Confirm the network connection.
The processing can be performed again when patch installation next time.
Cause
The disk capacity required for downloading patches is insufficient.
Action
Delete the unnecessary files to increase the available disk space.
The processing can be performed again when patch installation next time.
Cause
The disk capacity required for patch installations is insufficient.
Action
Delete the unnecessary files to increase the available disk space.
The processing can be performed again when patch installation next time.
Cause
When all required patches are in use, the Patch Installation menu is selected.
Action
The special processing is not required.
Cause
When all required patches are in use, the Patch Installation menu is selected.
Action
The special processing is not required.
Cause
In the environment where terminal service is used, the user without Administrator authority has started the patch installation by using the remote desktop connection.
Action
Take any of the following action.
Use the console connected to PC to log on and start the patch installation.
Log on as Administrator and start the patch installation.
Cause
The security patches are not set to apply to CS and DS.
Action
When installing security patches to CS and DS, modify the settings according to "Steps to Install Security Patches to Server" of Operation Guide: for Administrators. After receiving the policies whose settings are modified, restart the patch installation.
Cause
The patch installation is started repeatedly.
Action
Use the started patch installation.
Cause
Other user is using the patch installation window.
Action
After the responding message is displayed and the application of other user is finished, restart the patch installation.
