The following messages will appear as Message Box in CT.
Cause
The new environment setup information is being got from server, and the environment setup cannot be started.
Action
Restart the environment setup after responding to the messages.
Cause
The new environment setup information is got when starting the environment setup.
Action
Click the Cancel button in the environment setup window and restart the environment setup.
Cause
Preparing to modify the connected server when starting the software download or collecting Inventory.
Action
Close the software download window when starting the software download, and click the OK button again after a period of time.
Cause
The new environment setup information is being downloaded.
Action
Click the [OK] button again after responding to the messages.
Cause
The environment setup is started repeatedly.
Action
Display the started environment setup window.
Cause
The connected server is not entered.
Action
Enter the IP address or host name of connected server.
Cause
The characters not allowed in connected server are entered.
Action
Enter again after confirming the connected server.
Cause
The environment setup is started repeatedly.
Action
Use the started environment setup.
Cause
Other user is using the environment setup window.
Action
Completing the use of other user after responding to the messages and then restart the environment setup.
Messages Output in "Policy Reception Status" Window
Cause
-
Action
The command execution is ended normally and no processing is required.
Variable information
%d: error code
Cause
An exception occurred when receiving policies, thus the policies cannot be received.
Action
If the same message re-appears after the PC environment was checked and the system was restarted, contact the system administrator.
Variable information
%d: error code (error code of winsock)
Cause
A network error occurred when receiving policies, thus the policies cannot be received.
Action
If the same message re-appears after the network environment of PC and server was checked and the system was restarted, contact the system administrator.
Error code (information)
11004: the environment of server name specified in the connected server cannot be parsed in the DNS server. Check the following items:
Whether the server is already registered in the DNS.
Whether the DNS server is set in the PC network environment.
Cause
An error occurred in synchronous connection number when receiving policies, thus the policies cannot be received.
Action
The policies will be received when confirming the new policies that are coming next time.
When the same information appears, confirm the synchronous connection number through the main menu window and modify it as a greater value.
Messages Output in "Inventory Collection Status" Window
Cause
-
Action
The command execution is ended normally and no processing is required.
Variable information
%s: the following string can be set:
"Inventory collection"
"Hardware information collection"
"Software - file search information collection"
"Software - registry information collection"
"Software - registry search information collection"
"Registry value information collection"
"File information collection"
"User information collection"
"Software dictionary version information collection"
"Software operation policy information collection"
"Software operation information collection"
"Security auditing information collection"
"Systemwalker Desktop series information collection"
Cause
An error may have occurred during inventory collection.
As the security connection target server or version will collect information immediately after upgrade, the operating environment for connecting to target server may not be prepared.
An error may have occurred as the available disk space is insufficient.
Action
Once the distribution cycle of the connection destination server has completed, select Start > All Programs > Systemwalker Desktop Patrol CT > Inventory Collection, or Apps > Systemwalker Desktop Patrol CT > Inventory Collection, to perform inventory collection again. If errors still occur under this condition, contact the server administrator.
Restart. Select Start > All Programs > Systemwalker Desktop Patrol CT > Inventory Collection, or Apps > Systemwalker Desktop Patrol CT > Inventory Collection, to perform inventory collection again. If error still occurs under this condition, contact the server administrator.
Confirm that there is no problem existing in the PC environment. If errors still occur under this condition, contact the server administrator.
Cause
The processing is interrupted during Inventory collection.
Action
Restart. Perform the Inventory collection again.
If errors still occur under this condition, contact the server administrator.
Cause
Problems may exist in the settings of network environment or connection target server.
The network environment or connection destination server settings may have the following issues:
The host name specified for the connection destination server is invalid
The password specified for the registration password is invalid
Action
Ensure that the connection destination server settings are correct.
Does the environment allow name resolution for the host name of the connection destination server?
Is communication possible?
Network environment
If the registration password input field is displayed in the Server tab, correctly specify the registration password obtained from the server administrator.
If the error persists, contact the server administrator.
Messages Output in "Patch Installation Status" Window
Variable information
%1: set the time for performing the patch installation
%2: set the results of patch installation
Succeed (detailed code) or
Failed (error code)
%3: set the name of a patch
Cause
Detailed code
0: succeed (no need to restart)
3010: succeed (must restart)
Error code: -1
Failed to download patches automatically. A problem may exist in the settings of network environment or connection target server.
Failed to decompress a patch (zip file). You probably have no access authority to the decompression target folder.
Failed to install a patch (failed to execute the installer). The downloaded patch may have been damaged.
Failed to update/save the information of patch download.
Error code: -3
The available disk space is not enough for patch installation.
Error code: 1603
In the case of patch installation when logging on, the installer is executed with authority of general user.
The available disk space is not enough for patch installation.
Action
Error code: -1
Confirm whether the settings of connection target server are correct. In addition, confirm whether the environment can be parsed for the host name of connection target server, whether the communication is allowed, and check the network environment. If errors still occur under this condition, contact the server administrator.
Confirm the authority for accessing to the patch decompression folder of CT.
<Decompression Target Folder> TEMP of Windows system environment variables Example) C:\Documents and Settings\Administrator\Local Settings\Temp If the access authority has no problem, install the patch again.
Delete the registered patch through the main menu window, and download the patch again from public server of Microsoft and apply it again.
An exception may occur in the environment. Install the patch again. If errors still occur under this condition, contact the server administrator.
Error code: -3
Confirm the available disk space and ensure more space than the necessary.
<If failure occurred due to the Service Pack> Plus the patch size, confirm that the available space is over 5 times of the patch size.
<If failure occurred due to the security patch> Plus the patch size, confirm that the available space is over 20 MB.
Error code: 1603
Confirm the available disk space and ensure more space than the necessary.
<If failure occurred due to the Service Pack> Plus the patch size, confirm that the available space is over 5 times of the patch size.
<If failure occurred due to the security patch> Plus the patch size, confirm that the available space is over 20 MB.
