Systemwalker Desktop Patrol Reference Manual

3.4.3 Messages Output During Software Download

The following messages will appear as Message Box in the Software Download Window.

An error occurred while saving. (Inventory client properties)

Cause

Failed to save the new connected server name when switching servers.

Action

Retry to switch the connected server. If the error still occurs, contact the system administrator.

There is not enough disk space to download the software. Drive: %s, necessary disk space: %d Kbytes

Cause

Disk capacity is insufficient.

Action

Delete the unnecessary files, and execute again after increasing the available disk space.

Failed to download the software.

Cause

Failed to get software information.

Action

Confirm that the registered software information is in order, and then download again.

Cannot start Software Download, because the system is currently obtaining new software information.
If Software Download is launched from a new software notification or after checking new software, or if you have configured automatic installation for patches, wait until the current process is completed and try again.

Cause

Probable causes are the following:

• A policy is being got upon logon.

• Automatic patch installation is under way.

• Automatic software download is under way.

• The incoming dialog box is displayed.

Action

Confirm whether any of the following functions is operating. If any of them is operating, execute again after that function is completed.

• A policy is being got upon logon.

• Automatic patch installation is under way.

• Automatic software download is under way.

• The incoming dialog box is displayed.

Cannot start Software Download, because the system is currently collecting inventory information.

Cause

The software download cannot be started since inventory is being collected.

Action

Execute again after confirming the following contents.

• Whether the inventory is being collected.

Communication is not possible since the version of the connected target server is too old.
Please contact the server administrator to confirm the version of the connected target server.

Cause

Connection is not possible since the product version of the connected server specified in the environment setup window is too old.

Action

Confirm the product version of the connected server, or confirm whether the connected server is correct in the environment setup window.

Please confirm the connected server name.

Cause

The server specified in the connected server in the environment setup window cannot be connected.

Action

Confirm whether the connected server in environment setup window is correct.

Communication with the server has been cancelled.
Please confirm the status of the connected server, and then execute again.

Cause

Communication with the server has been disconnected.

Action

Confirm the status of the connected server, and then execute again.

• Whether the connection server is started.

• Whether "ITBudgetMGR (INV)" of Desktop Patrol service on the connected server is started.

The server returned an unexpected response. (A server that is not the software distribution server returned an error.)
- Check the name of the upstream server,
- Check the port number of the upstream server, and
- Check the proxy server settings.

Cause

The connected server is not specified correctly.

Action

Confirm whether the connected server is correct in environment setup window.

Failed to receive data from the server. Please confirm the status of the network and the connected server.

Cause

An error occurred while receiving data from the connected server.

Action

Confirm the status of the connected server or the communication device, and then execute again.

• Whether the connection server is started.

• Whether "ITBudgetMGR (INV)" of Desktop Patrol service on the connected server is started.

• Whether it is possible to communicate with the connected server.

The size of the software is too large to receive.

Cause

The size of the specified software has exceeded 2 GB, which is too large to be downloaded.

Action

The specified software cannot be downloaded.

Socket connection failed. Please execute again after confirming the network environment.

Cause

In socket connection, communication to the connected server failed.

Action

Execute again after confirming the network environment of client.

Failed to initialize communication. Please execute again after confirming the network environment.

Cause

Failed to initialize communication processing to the connected server.

Action

Execute again after confirming the network environment of client.

Please confirm the connected server name in environment setup window.

Cause

A value other than a host name or an IP address is set for specifying the connected server name in the environment setup window.

Action

Confirm whether the connected server is correct in environment setup window.

A communication error was detected while downloading software.
Unable to obtain the address of the server. Check if:
- The correct server name is specified in the SoftwareDownload window or in the Server tab of the Environment Setup dialog box, and
- The network is configured properly on the operating system.

Cause

Failed to get the IP address of the connected server specified in server switching in the software download image or environment setup window.

Action

Confirm the following contents and execute again.

• Whether the connected server specified in the software download or environment setup window is correct.

• Check the Hosts file and settings of DNS.

A communications error was detected in getting the software information.
Failed to connect to the connected server. Please confirm the network status.

Cause

Failed to connect to the connected server.

Action

Confirm the status of the connected server, client or the communication device, and then execute again.

• Whether the connection server is started.

• Whether "ITBudgetMGR (INV)" of Desktop Patrol service on the connected server is started.

• Whether it is possible to communicate with the connected server.

Failed to shut down the communication. Please confirm the network status.

Cause

Failed to shut down communication with the connected server.

Action

Execute again after confirming the network status.

Failed to close the communication. Please confirm the network status.

Cause

Failed to close the communication with the connected server.

Action

Execute again after confirming the network status.

No response from the server. Please execute again after confirming the network status.

Cause

There is no response from the server during the communication with the connected server.

Action

Confirm the status of the connected server or the communication device, and then execute again.

• Whether the connection server is started.

• Whether "ITBudgetMGR (INV)" of Desktop Patrol service on the connected server is started.

• Whether it is possible to communicate with the connected server.

A communication Header is incorrect. Please confirm the network status.

Cause

The abnormal data was received during the communication with the connected server.

Action

Execute again after confirming the following contents.

• Whether the network can operate normally.

• Whether the connected server in environment setup window is correct.

The connection to server is disconnected. Please confirm the network status.

Cause

An error occurred during the communication with the connected server.

Action

Communication with the connected server has been disconnected. Confirm the following contents and execute again.

• Whether the connection server is started.

• Whether "ITBudgetMGR (INV)" of Desktop Patrol service on the connected server is started.

• Whether it is possible to communicate with the connected server (LAN Cable, Router and Hub).
  Whether there is a problem existing in communication device (the LAN cable, router, and hub) between the connected server and the client.

Failed to send data to the server. Please confirm the network status.

Cause

An error occurred while sending data from the connected server.

Action

Confirm the status of the connected server or the communication device.

• Whether the connection server is started.

• Whether "ITBudgetMGR (INV)" of Desktop Patrol service on the connected server is started.

• Whether it is possible to communicate with the connected server.

The data received from the server are corrupted.
- Check the operating status of the server.
- Check the network route to the server.

Cause

The abnormal data was received during the communication with the connected server.

Action

Confirm the status of the connected server or the communication device, and then execute again.

• Whether the connection server is started.

• Whether "ITBudgetMGR (INV)" of Desktop Patrol service on the connected server is started.

• Whether it is possible to communicate with the connected server.

No software is installed in the connected server.

Cause

The software specified when downloading the software does not exist in the connected server.

Action

Check the following items:

• Whether the connected target server is correct.

• Whether the software is registered in the server.

If the message still appears after confirmation, contact the service desk.

Available disk space is insufficient.
Please delete unnecessary files to increase available disk space, and then execute again.

Cause

The available disk capacity is insufficient and failed to download the software.

Action

Delete the unnecessary files, and execute again after increasing the available disk space.

Please confirm the settings of the access authority for accessing to the file and folder.

Cause

Failed to download the software because access authority is not granted for the folder.

Action

Confirm the access authority for the specified folder, or specify a different folder for which you have access authority, and then execute again.

Failed to save the software. Specify the short path to the folder, and try again.

Cause

Failed to save the software because the path name of the folder for saving the software is too long.

Action

Specify a short path name in the folder for saving software, and then execute again. Specify the path name within 256 characters.

Available memory space is insufficient.
Please execute again after exiting the started applications.

Cause

An error occurred as the available space of memory is insufficient.

Action

Execute again after exiting the executed applications.

Failed to get the software or patch information from the connected server.
Failed to get information due to the limitation of the number of servers that can be connected.

Cause

Probable causes are the following:

• When it is connected through the client after exceeding the maximum of simultaneous connection to connected server.

• When an error that cannot be continued processing occurs as data is damaged or program failure occurred.

Action

Take the following actions.

• Apply the software and patch again.

• Confirm the synchronous connection number through the main menu window, and modify it as a greater value.

If the above action does not eliminate the phenomenon, contact our technical staff.

Installation has not been ended normally.
Please reinstall after uninstalling it completely.

Cause

Installation may have failed or may be terminated.

Action

Files necessary for the program does not exist.

Reinstall after uninstalling it.

An exception occurred in the environment setup file.
Please contact the server administrator.

Cause

An exception occurred in environment files used in Desktop Patrol.

Action

Contact the server administrator.

An internal inconsistency was detected while downloading software.
Contact the server administrator.

Cause

The disk capacity of the saving target is insufficient when downloading software from the connected server.

Action

Confirm the available disk capacity for the following drives:

• Target drive for product installation

• Drive specified in the environment variables TEMP and TMP

Software Download is already in use.

Cause

The software download is started repeatedly.

Action

Use the started software download.

Another user is using software download, please try again later.

Cause

Other user is using the software download window.

Action

Exit other user's applications after responding to the message, and restart the software download.