It is possible that your Live Help configuration could be damaged through user error or improper access from an unauthorized user.
Therefore, it is recommended that you make a backup of personal files to facilitate restoring the configuration when trouble occurs.
Listed below are the files containing your personal configuration.
Information
You can share the connection information, such as the IP address book entries, phone book entries, and Support Center names, with other Live Help users by copying backup files to their computers with the method same as restoring the backup files. However, you should be very careful when you handle these files since the files contain important information.
