Select the "Save recorded data automatically in" check box to enable automatic saving function. Then specify a folder to save session data files in the "Store the saved data into" field.
Note
Since session recording requires a large hard disk space, specify a drive with sufficient disk space for saving temporary session data files. If the drive specified in the "Temporary Folder" field or the "Store the saved data into" field doesn't have 10MB of disk space, Live Help Expert/Monitor will not start recording.
You cannot specify a folder on an unmapped drive (Universal Naming Convention (UNC) path), such as "\\server name\folder," in the Temporary Folder field and the Store the saved data into field.
The size of session data varies depending on the resolution and update frequency of the recorded Client's screen. (If Client's screen is a high resolution and often updated, the recording data size will be large.) If you record operations, such as creating a document and editing a spreadsheet on the Client's screen that set to 1024 x 768 x 16bit for 1 minute, the session data size could be larger than 4 Mbytes.
If you change the settings for session recording when more than one copy of Live Help Monitor are running, the changes will not take effect on the Live Help Monitor that is connecting to a Live Help Client.
