General Precautions on Installation of Live Help
On the installation of [Live Help Expert] program , the error report "Could not load driver software" issued by the Fujitsu Live Help graphics driver may appear in 'Problem Reports and Solutions' or 'Reliability Monitor' of the operating system. However, you can ignore the error report as it does not affect the Live Help functions. Make sure to restart the operating system after installing these products.
When you install the Live Help Expert and Live Help Client programs on the same computer, they should be the same versions/levels. If the versions/levels are different, the computer will not work properly.
You cannot remotely install Live Help applications by using one of other companies' remote control products, such as pcAnywhere, LapLink, ReachOut, CoSession, VNC, WinShare, JP1, LANDeskServerManager, SMS, and so on.
You cannot install Live Help applications when you are working on a user other than the first logged in user by using Fast User Switching feature.
You cannot upgrade the Live Help Client while you are remotely operating it using the Live Help Expert.
Normally, when an application is installed on an NTFS partition, Windows(R) will provide the "Everyone" group with full access permissions to the installation folder. This is considered a security risk. Consequently, when Live Help is installed on an NTFS partition, the "Everyone" group is removed from the permissions list. This also applies to Live Help's Registration Database entries regardless of the file system. This is done to prevent unwanted access to Live Help's files and configuration. Interactive Users (those physically logged in to the computer) and Administrators will still have full access permissions to the installation folder and Registration Database entries.
Refer to the documentation describing access permissions accompanying your copy of Windows(R) if you find it necessary to restore these permissions.
When you use different versions of the Live Help products together on the network, the version of Live Help Expert and Live Help Monitor must be the same as or later than that of the Live Help Client program.
Live Help CM program should be the same version as the latest version of the Live Help Expert and Live Help Monitor currently used.
You cannot perform remote operation using the touch screen feature.
Precautions on Version Upgrade
This section describes precautions you need to consider when you upgrade your Live Help application from an old version to a new version.
User Data Compatibility
There is no data incompatibility.
Migration of Configuration
Some versions of Live Help do not support migration of some settings. The table below summarizes migration of configuration among versions.
Upgraded Version | |||||||
|---|---|---|---|---|---|---|---|
5.0 | 5.2 | 10.0 | 11.0 | 12.0 | 13.x | ||
Old Version | 5.0 |
|
| P/C | P/C | P/C | P/C |
5.2 |
|
|
|
|
| ||
10.0 |
|
|
|
| |||
11.0 |
|
|
| ||||
12.0 |
|
| |||||
13.x |
| ||||||
| Compatible | All settings will be migrated. However,
|
P/C | Partially compatible | Some settings will not be migrated. |
Blank | Incompatible | No setting will be migrated. |
Upgrade installation resets the following settings. Run Live Help Expert and configure them again after upgrade.
View | Full Screen |
Options - Security | Warning message before Exit |
Options - Communication Setup | TCP/IP Setup - Local Interface |
Options - Screen Transfer Method | Method |
