This section describes install and uninstall procedure of Live Help Expert and Live Help Connection Manager. The flows of the installation and uninstallation tasks are as follows.
To install Live Help Expert or Live Help Connection Manager
Make sure the computer meets all of the requirements listed in the section System Requirements.
Read the section Precautions and make sure your computer has no problem.
Choose one of the following methods:
Installing Live Help Software Using the Product CD-ROM.
The most ordinary installation method that requires you to specify each setting during the installation.
Installing Live Help Expert Using the Live Help Installer Customize Wizard.
The Live Help Installer Customize Wizard allows you to create a customized install package that some or all installation options are pre-configured. By presetting the all install options, you can even perform a silent install.
To uninstall Live Help Expert or Live Help Connection Manager
Refer to the section Uninstalling Live Help Software.
Note
Live Help Monitor is installed and uninstalled automatically together with Live Help Expert.
The Live Help Installer Customize Wizard does not support Live Help Connection Manager. To install Live Help Connection Manager, use the product CD-ROM.
Live Help Connection Manager is required only when you use a Support Center for Live Help sessions. Refer to Live Help Connection Manager for more information about Live Help Connection Manager and Support Centers.
Refer to the Live Help Client's Guide or Live Help Connect Administrator's Guide on how to install Live Help Client or Live Help Connect.
