Platforms
Live Help Expert works on the following operation systems.
OS | Note |
|---|---|
Windows Vista | |
Windows 7 | |
Windows Server 2008 STD | Live Help software doesn't run on a Server Core installation. |
Windows Server 2008 Foundation | |
Windows Server 2008 R2 | |
Windows 8 | |
Windows Server 2012 | |
Windows 8.1 | |
Windows Server 2012 R2 |
Live Help Connection Manager and Connection Manager Administrator work on the following operation systems.
OS | Note |
|---|---|
Windows Server 2003 STD |
Shell
The Windows(R)' shell is the application that is presented when Windows(R) starts. By default, this application is always Explorer. Live Help is designed to work properly only when Windows(R) is using the standard shell.
Programs that cannot coexist with Live Help
Live Help cannot coexist with the following programs.
Other companies' remote control products
If Live Help is installed on a computer on which one of other companies' remote control products (for example, the remote control functionality of pcAnywhere, LapLink, ReachOut, CoSession, VNC, WinShare, JP1, LANDeskServerManager, SMS, and so on) is installed, the Windows(R) system may become unable to start up due to inconsistency. Before installing Live Help, make sure that other companies' remote control products are not installed. If such products are installed, uninstall them before installing Live Help.
MetaFrame
We do not guarantee that Live Help will work properly when it is installed together with MetaFrame, which is the add-on software of the Terminal Services.
Programs that can coexist with Live Help but require special attention
The Remote Desktop feature and Terminal Services
Live Help can coexist with the Remote Desktop feature and Terminal Services. However, the use of Live Help on a server where the Terminal Services is running is limited to specific conditions. Refer to the section Session Condition Requirements in Appendix - Support for Terminal Services for further details.
The Remote Assistance feature
Live Help can coexist with the Remote Assistance (Windows Messenger) feature. However, you must quit the Remote Assistance feature before using Live Help. In the same manner, you must quit Live Help before using the Remote Assistance feature. We do not guarantee that Live Help will work properly when you use the Remote Assistance feature and Live Help at the same time.
VM software
You can use Live Help on a VM environment, but there are some limitations as follows;
Limitations on the network configuration
When NAT is used on a guest network configuration, the limitations same as on the NAT environment are applied.
Only a point to point static NAT connection is supported.
You can have just one NAT device on the communication route between the Live Help Expert and the Live Help Client computers. NAT with multiple layers are not supported.
Limitations on a guest OS
To operate a guest OS remotely, you must connect your Live Help Expert to the Live Help Client installed on the guest OS. In this case, you cannot remotely operate the management OS.
When you see a remotely operated guest OS from the management OS, the mouse on the guest OS may seem not remote controlled because the mouse cursor of the guest OS may not move.
