Live Help software works on the PC-AT compatible computer that meets the following requirements.
Note
There are some exceptions on the cases below:
Cluster environment
You can use Live Help on a cluster environment, but the cluster failover is not supported. In this case, the remote control function guarantee is limited to proper work on a normal Windows Server 2008 STD / Windows Server 2008 EE / Windows Server 2008 R2 / Windows Server 2008 Foundation / Windows Server 2012 / Windows Server 2012 R2.
PRIMERGY FT models
You can use Live Help on PRIMERGY FT models, but only Live Help Client supports CoServer OS. Besides that, there are some more limitations. Refer to Appendix - Support for PRIMERGY FT models for further information.
Peripherals:
The computer must have a display monitor, a keyboard and a mouse connected.
Live Help does not support computers without peripherals listed above.
Processor:
500MHz or more and 32bit(x86) processor or 64bit(x64) processor.
RAM:
Prepare the enough RAM for running your OS properly. (Refer to your Windows(R) User's Guide for the minimum and recommended RAM sizes)
You don't need additional RAM for Live Help software.
Hard disk space required:
To install Live Help software, you need the following hard disk space.
Program | Required hard disk space |
|---|---|
Live Help Expert | 25MB |
Live Help Connection Manager | 5MB |
Connection Manager Administrator | 5MB |
Network environment
LAN Adapter:
To run Live Help Connection Manager, you need a computer with one LAN adapter (Live Help Connection Manager does not support a computer with more than one LAN adapter).
TCP/IP:
To have Live Help sessions using TCP/IP, Live Help Expert use Winsock2.2 compatible and Live Help Connection Manager use Winsock1.1 compatible. And it is necessary to be the environment which can use the following port number. Live Help Connection Manager supports IPv4 connections only.
Program | Port number used |
|---|---|
Live Help Expert | 1513 |
Live Help Connection Manager | 1514 |
Note
Some operating systems use the TCP port 1024 through 5000. Since the Live Help ports are within this port range, there may be a port conflict between your operating system and Live Help software. In such case, Live Help does not run properly.
To work around this port conflict, you must configure your operating system not to use the Live Help ports. For details, refer to Appendix - Workaround for Port Conflict.
Also, Live Help uses the following numbers of TCP sockets for transmission of the TCP/IP session.
Program | Numbers of TCP sockets used |
|---|---|
Live Help Expert | The number of session member (include yourself) |
Live Help Connection Manager | The number of session that Live Help Connection Manager is handling (up to 63). |
Network Interconnects:
You need Bridge/Router and dial-in network access via high speed modems (56 kbps or higher recommended) for TCP/IP connections with a dialup modem access.
Modem:
56 kbps or higher is recommended.
