This Device cannot be used. This is because the registration information is incorrect. Device Name=deviceName
Explanation
This device cannot be used because its definition information is invalid.
Parameters
deviceName : Device name
System Administrator Corrective Action
Appropriate action using the command:
Cancel the registration executing the swsrpdelvol command, and execute the swsrpsetvol command to register the information again. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
Appropriate action using the Web Console:
Perform the following procedures to deregister the replication volume information of the target device.
On the global navigation tab, click Server.
The registered servers are displayed on the Main pane.
On the Main pane, click the target server.
On the Category pane, click Advanced Copy.
The items of the Category pane change into the items concerning Advanced Copy.
On the Category pane, click Replication Operation.
On the Main pane, check the target device checkbox.
On the Action pane, click Delete under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Delete.
Perform the following procedures to reregister the replication volume information of the target device.
Perform the steps from 1-a to 1-d.
On the Action pane, click Create under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Next.
The information input screen is displayed.
Enter the necessary information, and then click Add.
This Device cannot be used. This is because no Base Information exists in Repository. Device Name=deviceName
Explanation
The device displayed at deviceName cannot be used because it is not defined for management under AdvancedCopy Manager.
Parameters
deviceName : Device name
System Administrator Corrective Action
Fetch device information in the Managed Server for the device that has not been defined as a management object of AdvancedCopy Manager by the following method, and perform the resource adjustment. Refer to "Fetching device information on a Managed Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide for notes about fetching device information.
Appropriate action using the command:
Execute the stgxfwcmsetdev command.
Execute the swsrprecoverres command.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
Appropriate action using the Web Console:
Refer to "Add/Reload Device" in the ETERNUS SF Web Console Guide to fetch device information.
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
An invalid line was detected. Device Map File=fileName, Line Number=lineNumber
Explanation
An invalid line was detected.
Parameters
fileName : Device map file name
lineNumber : Line number of invalid line
System Administrator Corrective Action
Check the data on the invalid line and correct it.
No description of transaction volume exists. Device Name=deviceName
Explanation
A Transaction Volume needs to be written in the Device map file.
Parameters
deviceName : Device name
System Administrator Corrective Action
You should write the transaction volume information to Device map file.
This Command cannot be run. This is because the user is not a root user.
Explanation
For Solaris, Linux, HP-UX, or AIX:
An AdvancedCopy Manager command can be issued only with root authority.
For Windows:
An AdvancedCopy Manager command can be issued only with administrator's authority.
System Response
The system terminates processing.
System Administrator Corrective Action
For Solaris, Linux, HP-UX, or AIX:
Re-execute processing with root authority.
For Windows:
Re-execute processing with administrators authority.
Input Storage Server Name is incorrect. Storage Server Name=serverName
Explanation
The specified Managed Server name is not defined.
Parameters
serverName : Managed Server name
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm the Managed Server name, and re-execute processing.
Input Device Name is incorrect. Device Name=deviceName
Explanation
One of the following events has occurred:
The specified device name is invalid.
The device at the same physical position as the specified device name has already been registered in a transaction volume or a backup volume.
The device at the same physical position as the specified device name has already been registered in a copy source volume or a copy destination volume.
The specified device is not under the management of AdvancedCopy Manager.
The ETERNUS Disk storage system is set incorrectly.
The device information is abnormal. (Windows only)
A dependency has not been set up between the volume and the AdvancedCopy Manager service. (Windows only)
The specified device name is Logical Unit (g?d?). (Windows only)
The services of AdvancedCopy Manager had started before the operating system recognized the device.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
If the device name is invalid:
Specify a valid device name and re-execute processing.
If the device at the same physical position as the specified device name has already been registered in a transaction volume or a backup volume:
Check the physical position of the specified device, and re-execute processing.
If the device at the same physical position as the specified device name has already been registered in a copy source volume or a copy destination volume:
Check the physical position of the specified device, and re-execute processing.
If the specified device is not under the management of AdvancedCopy Manager:
Refer to "Fetching device information on a Managed Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide to fetch device information under the Managed Server, and re-execute processing.
If the ETERNUS Disk storage system is set incorrectly:
Check that ETERNUS Disk storage system is set up to execute the Advanced Copy.
If the device information is abnormal: (Windows only)
Restore device information and re-execute.
If a dependency has not been set up between the volume and the AdvancedCopy Manager service: (Windows only)
Set up a dependency, and re-execute processing. Refer to "Notes on cluster operation" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on dependencies.
If the specified device name is Logical Unit (g?d?): (Windows only)
The Logical Unit cannot be specified. Specify a partition and re-execute processing.
If the services of AdvancedCopy Manager had started before the operating system recognized the device:
Reboot the operating system to make sure that the device is recognized and then re-execute the processing.
Use of the Input Device is exclusive. Device Name=deviceName
Explanation
The specified device is being used by another AdvancedCopy Manager command or the Web Console operation.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until processing for another command or the Web Console operation using the device is completed. If AdvancedCopy Manager processing is interrupted by a system failure, this error is reported even when no AdvancedCopy Manager command processing or the Web Console operation is in progress. In this case, perform the following action.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
Command Argument is incorrect. Arg=argument
Explanation
The specified command contains an invalid argument.
Parameters
argument : Argument
System Response
The system terminates processing.
System Administrator Corrective Action
Re-enter the command with a valid argument specified.
This Command Parameter requires the Device Name.
Explanation
The command requires a device name to be specified in an argument.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a device name and re-execute processing.
The file could not be opened. Filename=fileName
Explanation
The file name specified with the command operand or the Web Console is incorrect, or a mismatch was found in the resources managed by AdvancedCopy Manager.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
If a file name is specified in a command operand or the Web Console, then confirm that the specified file name is correct. After confirming that the file name is correct, check whether the file is accessible.
If no file name is specified in a command operand or the Web Console, then mismatched management resources were found. Before re-executing processing, perform the resource adjustment using the following method.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
This message may be output in the following cases:
Restore of SQL Server database (swsrprestore_sql) was performed without performing backup of SQL Server database (swsrpbackup_sql).
Restore of SQL Server database (swsrprestore_sql) was continuously performed.
(Restore of SQL Server database cannot continuously be performed.)
Refer to "Backup and Restore of SQL Server Database" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information about backup and restore of SQL Server database.
The file could not be read. Filename=fileName
Explanation
A mismatch was found in resources managed by AdvancedCopy Manager.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
An inconsistency exists in the management resource. Perform the resource adjustment using the following method and re-execute processing.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
The file could not be written to. Filename=fileName
Explanation
A mismatch was found in resources managed by AdvancedCopy Manager, or the capacity of the management file is insufficient.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
If the management data set area is too small, delete unnecessary information in the area. If necessary, increase the area. If an inconsistency occurred in the management resource, perform the resource adjustment using the following method and re-execute processing.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
The file could not be deleted. Filename=fileName
Explanation
A mismatch was found in resources managed by AdvancedCopy Manager.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
An inconsistency exists in the management resource. Perform the resource adjustment using the following method and re-execute processing.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
The environmental setting is undefined.
Explanation
The Managed Server environment and the Management Server environment have not been defined, or the device is not connected correctly.
System Response
The system terminates processing.
System Administrator Corrective Action
Define the Managed Server environment or the Management Server environment, and re-execute processing. Or ensure that the device is connected normally, and re-execute processing.
When cluster operation is being performed, verify that the environment variable SWSTGNODE is set correctly.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the environment variable SWSTGNODE.
This Command cannot be run. This is because another AdvancedCopy Manager Command is running.
Explanation
This command cannot be executed during execution of another AdvancedCopy Manager command or the Web Console operation.
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until processing for another command or the Web Console operation terminates, and re-execute processing. If AdvancedCopy Manager processing is interrupted by a system failure or command abort, this error is reported even if no AdvancedCopy Manager command processing or the Web Console operation is in progress. In this case, perform the following action.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
This Command cannot be run. This is because Resource Matching Command is running.
Explanation
This command or the Web Console operation cannot be executed during the execution of the resource adjustment.
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until the resource adjustment terminates, and re-execute processing. If AdvancedCopy Manager processing is interrupted by a system failure or command abort, this error is reported even when no AdvancedCopy Manager command processing or the Web Console operation is in progress. In this case, perform the following action.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
OPC cannot be run. Error=error
Explanation
OPC cannot be executed.
Parameters
error : Detail error message of ETERNUS Disk storage system
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" and take appropriate action in accordance with the corrective action provided in the error message.
If error code 24 (hardware error requiring CE-CALL) is output, AdvancedCopy may have been set incorrectly. Check the ETERNUS Disk storage system setting.
Exchange Server database cannot be restored while the Advanced Copy for Exchange Server database backup is running. Check the session status using the Web Console or swsrpstat_exchange command, wait for the session to complete, and then re-execute.
This Command cannot be run. This is because copy run earlier failed.
Explanation
Copying that was performed previously was unsuccessful.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Troubleshooting for a hardware error, etc, occurring during Replication" in the ETERNUS SF AdvancedCopy Manager Operation Guide to take appropriate action.
This Command cannot be run. This is because a copy is running.
Explanation
The command cannot be executed while copying is in progress.
System Response
The system terminates processing.
System Administrator Corrective Action
After copying is finished, re-execute processing.
This command cannot be run. This is because the environmental setting is incorrect.
Explanation
One of the following events has occurred:
The information set when a volume was registered has been changed.
A hardware abnormality has occurred.
Another disk drive has been mounted by using the drive pass function.
A disk has been mounted to multiple mount points using the drive path function.
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the information that was set when a copy source volume or copy destination volume was registered has been changed using the following method. If the information has been changed, restore it to its state at the time the setting was made. Then, re-execute the processing.
Appropriate action using the command:
Execute the swstdevdisp command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Refresh Copy Status of Backup Operation" in the ETERNUS SF Web Console Guide to update the backup status to the latest information.
On the Main pane, check the information of the copy source volume and copy destination volume.
If the current information has been changed before it was used, refer to "Changing device configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide to learn how to change it. Then, re-execute the processing.
Check whether a hardware abnormality occurred, remove it if this is the case, and re-execute the processing.
If another disk drive is mounted by using the drive path function, cancel the mount, and re-execute the command.
Unable to execute. This is because the SafeFILE file system composed of more than one device is mounted.
Explanation
Processing cannot be performed because a SynfinityFILE file system consisting of multiple devices is mounted.
System Response
The system terminates processing.
System Administrator Corrective Action
Unmount the SynfinityFILE file system consisting of multiple devices, and execute processing.
Process creation failed. Process Name=processName, SignalCode=signalNumber
Explanation
Process generation failed.
Parameters
processName : Process name
signalNumber : Signal code
System Response
The system terminates processing.
System Administrator Corrective Action
The process shown in processName cannot be generated. Respond to signalNumber, and re-execute processing.
SafeDISK has not been correctly installed.
Explanation
SynfinityDISK is not installed normally.
System Response
The system terminates processing.
System Administrator Corrective Action
Reinstall SynfinityDISK. Refer to the SynfinityDISK manuals for information of installation.
SafeFILE has not been correctly installed.
Explanation
SynfinityDISK is not normally installed.
System Response
The system terminates processing.
System Administrator Corrective Action
Reinstall SynfinityDISK. Refer to the SynfinityDISK manuals for information of installation.
Setting value for an environment variable failed. Environment variable=environmentVariable, Value for variable=value, Error code=errCode
Explanation
The environment variable could not be set on the Managed Server that performed backup processing. This message is output only when Solaris, HP-UX, Linux, or AIX is running on the Managed Server that performed backup processing.
Parameters
environmentVariable : Environment variable
value : Value for variable
errCode : OS error code
System Response
The system terminates processing.
System Administrator Corrective Action
On the Solaris Managed Server that encountered a backup processing error, execute the Solaris man command to display the man manual. Refer to "intro(2)" in the man manual, and look up the operating system error code. Then, fix the error.
SymfoWARE/RDB command could not be run.
Explanation
Symfoware/RDB command execution failed.
System Response
The system terminates processing.
System Administrator Corrective Action
Verify the Symfoware/RDB environment, and re-execute processing.
If you perform the database space unit backup, or if you perform the recovery that specifies the -Xdevlist or the -nolog option, Symfoware and Symfoware Server Advanced Backup Controller must be installed.
The Directory cannot be found. Directory Name=dirName
Explanation
The specified directory is not found.
Parameters
dirName : Directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Verify that the directory exists and that its name is correct, and re-execute processing.
Use of the Input Loggroup is exclusive. Loggroup Name=logGroupName
Explanation
The specified log group is being used by another AdvancedCopy Manager command.
Parameters
logGroupName : Log group name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until processing for another command using the log group is completed.
Resource data does not match.
Explanation
There is an inconsistency in resource information.
System Response
The system terminates processing.
System Administrator Corrective Action
An inconsistency exists in the management resource. Perform the resource adjustment using the following method.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
The file could not be opened. Filename=fileName
Explanation
An attempt to open the file failed.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Ensure that the device has enough free space, and re-execute processing.
The file could not be read. Filename=fileName
Explanation
An attempt to read the file failed.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Ensure that the device has enough free space, and re-execute processing.
The file could not be written to. Filename=fileName
Explanation
An attempt to write to the file failed.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Ensure that the device has enough free space, and re-execute processing.
The file could not be deleted. Filename=fileName
Explanation
An attempt to delete the file failed.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Ensure that the device has enough free space, and re-execute processing.
A communication error occurred. Server name=serverName, Error=errCode, Reason=reason
Explanation
An error occurred during communication processing.
Parameters
serverName : Server name
errCode : Error code
reason : Detail code
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment definitions of the Managed Server and Management Server and the communication route between their servers contain no error, and re-execute the processing.
The following is a description of the case examples of this message output and corrective actions for them:
If replication is being executed toward one server at the same time from multiple servers, delay the timing of execution.
Check whether the password of "Repository access user" used by AdvancedCopy Manager is not changed on the operating system. If it is changed, reset the "Repository access user" information. Refer to "Change of password or deletion of the user who was specified as the repository access user" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on how to set.
In a cluster environment, a logical node name should be 8 bytes or less of arbitrary alphanumeric characters. Check whether the logical node name exceeds the limit.
Device information does not match. Device Name=deviceName
Explanation
Processing cannot be performed because of inconsistent device information.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Correct device information, and re-execute processing.
An SQL error occurred during repository-access. SQLSTATE=sqlState
Explanation
An SQL error occurred during access to the repository.
Parameters
sqlState : Symfoware SQLSTATE code
System Response
The system terminates processing.
System Administrator Corrective Action
Perform an action in accordance with the code shown in sqlState as follows:
40003:
The maximum allowable number of concurrent connections to the repository was exceeded. Re-execute processing later.
71001:
The repository is inactive. Refer to the following manual and restart the RDB daemon/services.
For Solaris or Linux: (Daemon type is "RDB daemon")
"Starting and Stopping Daemons" in the ETERNUS SF AdvancedCopy Manager Operation Guide
For Windows: (Service name is "SymfoWARE RDA RDBSWSTF" and "SymfoWARE RDB RDBSWSTF").
"Starting and Stopping Services" in the ETERNUS SF AdvancedCopy Manager Operation Guide
00000:
Repository access is temporarily not possible. Wait a while, then re-execute.
If a code other than the above is indicated or if the above action fails to eliminate the error cause, refer to "Troubleshooting for a failure in access to a repository database" in the ETERNUS SF AdvancedCopy Manager Operation Guide.
If the error still occurs, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The Storage Server Information was not found in Repository. Storage Server Name=serverName
Explanation
The specified Managed Server information is not found in the repository.
Parameters
serverName : Managed Server name
System Response
The system terminates processing.
System Administrator Corrective Action
Appropriate action using the command:
Confirm that the server name is displayed when the swstsvrdisp command is executed. If the server name is not displayed, execute the swstsvrset command.
Mismatched management resources were found when the swstsvrset command was executed. Execute the swsrprecoverres command.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
Appropriate action using the Web Console:
Refer to "Refresh Copy Status of Backup Operation" in the ETERNUS SF Web Console Guide to update the backup status to the latest information.
On the Action pane, check the status of Enable under Backup Management.
If Enable is not grayed out, click Enable.
If Enable is grayed out, perform the following operations.
On the Category pane, click Replication Operation.
On the Action pane, click Recovery under Replication Error Recovery.
The information input screen is displayed.
Enter the necessary information, and then click Recovery.
The Base Information of the Device was not found in Repository. Storage Server Name=serverName Device Name = deviceName
Explanation
No base information in the repository corresponds to the specified transaction volume information.
Parameters
serverName : Managed Server name
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
An inconsistency exists in the management resource. Perform the resource adjustment using the following method.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
A remote process error occurred. Server name=serverName, Error=errCode
Explanation
An error occurred at the server displayed at serverName.
Parameters
serverName : Name of server where an error occurred
errCode : Error code output with the server where an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message that appears immediately before this message, and re-execute processing.
For corrective action, follow the [System Administrator Corrective Action] with the message ID where "swsrp" is put at the head of errCode (digit). For example, if the following message is output, take corrective action for the swsrp3607 message in the server "job1" first and then re-execute the processing.
swsrp0693 A remote process error occurred. Server name=job1, Error=3607
Exchange Server database cannot be restored while Advanced Copy for Exchange Server database backup is running. Check the session status using the Web Console or swsrpstat_exchange command, wait for the session to complete, and then re-execute.
Resource data in Repository does not match that in Storage Server. Storage Server Name=serverName
Explanation
An inconsistency is found between resource information in the repository and resource information on the Managed Server.
Parameters
serverName : Managed Server name
System Response
The system terminates processing.
System Administrator Corrective Action
An inconsistency exists in the management resource. Perform the resource adjustment using the following method.
Appropriate action using the command:
Execute the swsrprecoverres command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
Connection to Communication Daemon failed.
Explanation
No connection can be set up with the communication service.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the environment for connection with the communication service, and re-execute processing.
The server name could not be read from Registry.
Explanation
Managed Server information cannot be obtained from the registry.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment definition of the configuration management function is correct, and re-execute processing.
The Repository Access Function could not be called up. Error=errCode
Explanation
An error occurred during access to the repository.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.3 Error Codes for Repository Access" to take the corrective action shown in errCode, and re-execute the processing.
If there is no error code corresponding to "B.3 Error Codes for Repository Access", take the following actions:
Check if the communication with the Management Server is available.
Ports may be blocked by port filtering. Check if port numbers described in the following sections in the ETERNUS SF Installation and Setup Guide are not blocked:
"Configuring the network environment" in "Setup of AdvancedCopy Manager's manager"
"Port number setting" in "Setup of AdvancedCopy Manager's agent"
When cluster operation is performed, verify that environment variable SWSTGNODE is set correctly.
Refer to "In cluster operation" described in the note under "Replication Management Commands" in the ETERNUS SF AdvancedCopy Manager Operation Guide for the corresponding operating system to set the environment variable SWSTGNODE.
If you still have a problem, take corrective action according to "Troubleshooting: Insufficient free space in a repository" in the ETERNUS SF AdvancedCopy Manager Operation Guide.
A Server Information item could not be acquired. Error=errCode
Explanation
Managed Server information cannot be obtained.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.2 Error Codes for Configuration Management" to take appropriate action in accordance with the corresponding errCode. Then, re-execute processing.
A code set could not be converted. Error=errCode, input=inputCode, output=outputCode, string(HEX)=hexStrings
Explanation
Character code conversion failed.
Parameters
errCode : Error code
inputCode : Conversion source code
outputCode : Conversion destination code
hexStrings : Conversion character string (hexadecimal)
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.2 Error Codes for Configuration Management" to take appropriate action in accordance with the corresponding errCode. Then, re-execute processing.
Use of a part of Input Loggroup Name is exclusive. Loggroup Name=logGroupName, Device Name=deviceName
Explanation
The transaction volumes included in the specified log group are being used by other AdvancedCopy Manager commands.
Parameters
logGroupName : Log group name
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until processing for the other command using the log group is completed.
A Device Information could not be acquired. Error=errCode
Explanation
An attempt to obtain device information failed.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.2 Error Codes for Configuration Management" to take appropriate action in accordance with the corresponding errCode. Then, re-execute processing.
An error occurred on Storage Management Server.
Explanation
An error occurred on the Management Server.
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message that appears immediately before this message.
AdvancedCopy Manager type could not be read from Registry.
Explanation
The AdvancedCopy Manager type cannot be obtained from the configuration management component registry.
System Response
The system terminates processing.
System Administrator Corrective Action
Ensure that the environment setting of the configuration management function is normal, and re-execute processing.
A code set could not be converted during access to repository. Error=errCode
Explanation
Character code conversion during access to the repository failed.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.2 Error Codes for Configuration Management" to take appropriate action in accordance with the corresponding errCode. Then, re-execute processing.
The Base Information of the Storage Server could not be found. Storage Server Name=serverName
Explanation
The specified Managed Server is not defined as managed by AdvancedCopy Manager.
Parameters
serverName : Managed Server name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Registering a Managed Server" in the ETERNUS SF AdvancedCopy Manager Operation Guide to define the Managed Server, and re-execute processing.
EC cannot be run. Error=error
Explanation
EC cannot be executed.
Parameters
error : Detail error message of ETERNUS Disk storage system
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" to take appropriate action in accordance with the corrective action provided for the error message.
If error code 24 (hardware error requiring CE-CALL) is output, AdvancedCopy may have been set incorrectly. Check the ETERNUS Disk storage system setting.
The File could not be found. File Name=fileName
Explanation
The specified file is not found.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Verify that the specified file exists and that its name is valid, and re-execute processing.
This Command cannot run. This is because Resource files have been destroyed.
Explanation
This command cannot be executed because the resource file is corrupted.
System Response
The system terminates processing.
System Administrator Corrective Action
The current resource file cannot be used. Execute the swstresrst command to restore the resource file that was backed up previously. Then, re-execute processing. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Resource files could not be saved. Saving Directory Name=dirName
Explanation
An attempt to save the resource file failed.
Parameters
dirName : Save directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Ensure that the device containing the save directory has enough free space, and re-execute processing.
Resource files cannot be converted. This is because their format is incorrect.
Explanation
The current resource file cannot be converted because its format is invalid.
System Response
The system terminates processing.
System Administrator Corrective Action
The current resource file cannot be used. Execute the swstresrst command to restore the resource file that was backed up previously. Then, re-execute processing. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
This Command cannot run. This is because the Resource files are of an older version or have been corrupted.
Explanation
This command cannot be executed because the version of the resource file is too old or the resource file is corrupted.
System Response
The system terminates processing.
System Administrator Corrective Action
The current resource file cannot be used. Execute the swstresrst command to restore the resource file that was backed up previously. Then, re-execute processing. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Resource Matching Command cannot be run.
Explanation
The resource matching command failed.
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message that appears immediately before this message, and re-execute processing.
AdvancedCopy Manager has not been correctly installed.
Explanation
AdvancedCopy Manager is not normally installed.
System Response
The system terminates processing.
System Administrator Corrective Action
Reinstall AdvancedCopy Manager.
The Volume cannot be set. This is because this volume includes VTOC. Device Name=deviceName
Explanation
The specified volume contains VTOC and therefore cannot be used as a copy source volume or a copy destination volume.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Review the device configuration so that a volume used as a copy source volume or a copy destination volume does not contain VTOC.
The target backup volume name(s) could not be obtained. Device Map File=fileName
Explanation
The name of the output destination backup volume could not be obtained.
Parameters
fileName : Device map file name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the contents of the device map file and re-execute.
The directory could not be created. Directory=dirName
Explanation
Directory creation failed.
Parameters
dirName : Directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Remove the cause of the directory creation failure and re-execute.
The directory could not be read. Directory=dirName
Explanation
Directory reading failed.
Parameters
dirName : Directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Remove the cause of the failure to read the directory and re-execute.
The file could not be copied. Source File=srcFileName, Target File=dstFileName
Explanation
File copying failed.
Parameters
srcFileName : Copy source file name
dstFileName : Copy destination file name
System Response
The system terminates processing.
System Administrator Corrective Action
Remove the cause of the failure to copy the file and re-execute.
The directory could not be copied. Source Directory=srcDirName, Target Directory=dstDirName
Explanation
Directory copying failed.
Parameters
srcDirName : Copy source directory name
dstDirName : Copy destination directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Remove the cause of the failure to copy the directory and re-execute.
The directory could not be deleted. Directory=dirName
Explanation
Directory deletion failed.
Parameters
dirName : Directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Remove the cause of the failure to delete the directory and re-execute.
The directory could not be moved. Source Directory=srcDirName, Target Directory=dstDirName
Explanation
Directory movement failed.
Parameters
srcDirName : Source directory name
dstDirName : Destination directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Remove the cause of the failure to move the directory and re-execute.
The value of the environment variable SWSTGNODE is incorrect. Value=value
Explanation
One of the following events has occurred:
The value of the environment variable SWSTGNODE for the cluster operation is invalid.
The node on which the command was executed is not an operational node.
The AdvancedCopy Manager transaction has stopped.
Parameters
value : Value of the environment variable SWSTGNODE
System Response
The system terminates processing.
System Administrator Corrective Action
If the cluster operation is in progress, check the following points:
Check that the environment variable SWSTGNODE has been correctly set.
Check that the node on which the command was run is an operational node.
Check if the AdvancedCopy Manager transaction has stopped.
Delete the environment variable SWSTGNODE except for cluster operation.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the environment variable SWSTGNODE.
The advanced copy function cannot be used. Error=errCode
Explanation
The advanced copy function cannot be used.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" to take the corrective action shown in errCode.
Connection to the network failed. Remote Computer Name=hostName, Detected API=api, Error=errCode
Explanation
Connection to the network failed.
Parameters
hostName : Name of the host in which an error occurred
api : API that caused an error
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Connection to the network failed. Check whether the remote server and network are normal and take necessary action if there is a problem. Then, re-execute.
You do not have sufficient permission to operate AdvancedCopy Manager. Detected API=api, Error=errCode
Explanation
The user has no authority to operate AdvancedCopy Manager.
Parameters
api : API that caused an error
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Obtain authority to access the registry.
The product productName has not been installed. Registry=registry, Key Name=keyName, Value Name=value, Error=errCode
Explanation
The product shown in productName is not installed.
Parameters
productName : Product name
registry : Registry
keyName : Key name
value : Value
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
The product shown in productName is not installed. (i.e., registry data that should have been defined during installation cannot be found.)
The abnormal volume was detected. Volume=volumeName, Error=errCode
Explanation
An abnormal volume was detected during analysis processing of the volume mount point.
Parameters
volumeName : Name of volume in which the error generated (The mountvol command can be used to check the volume name.)
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute after restoring the volume which has caused abnormalities with reference to the contents of an error code by executing the net helpmsg command on a command prompt. Also refer to "General notes" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows), when the drive path function is not being used.
No description of transaction volume exists. File=fileName
Explanation
The description of the device list file is incorrect. No description of transaction volume exists in the device list file.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Describe the transaction volume in the device list file.
The specified volume is in the state of HALT. The error occurred by a remote copy. Device Name=deviceName
Explanation
The specified volume is in HALT state. The error occurred by the remote copy.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
They are the abnormalities in the hardware. Please remove the cause of the problem.
The number of specified databases exceeds the maximum number of databases capable of performing backup.
Explanation
The number of specified databases exceeds the maximum number of databases capable of performing backup.
System Response
The system terminates processing.
System Administrator Corrective Action
The maximum number of databases capable of performing backup is 64. Make the number of the databases to be equal to or less than 64.
The path to the volume mount point could not be acquired. PATH=pathName
Explanation
The path to the volume mount point could not be acquired.
Parameters
pathName : Path in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The path could not be converted to a device name for AdvancedCopy Manager. PATH=pathName
Explanation
The path could not be converted to a device name for AdvancedCopy Manager.
Parameters
pathName : Path in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The same database name cannot be specified multiple times. Database Name=dbName
Explanation
The same database name cannot be specified multiple times.
Parameters
dbName : Database name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the specified database name and re-execute processing.
An error occurred in the backup processing for the database. Server Name=serverName, Instance Name=instance, Database Name=dbName, Error=errCode
Explanation
An error occurred in the backup processing for the database.
Parameters
serverName : SQL Server's server name in which the error occurred
instance : Instance name in which the error occurred
dbName : Database name in which the error occurred
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message which is output before this message, and re-execute processing.
Backup failed. Command=commandLine
Explanation
Backup failed.
Parameters
commandLine : Command in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message which is output before this message, and re-execute processing.
The file names of the database could not be acquired. Server Name=serverName, Instance Name=instance, Database Name=dbName
Explanation
The file names of the database could not be acquired.
Parameters
serverName : SQL Server's server name in which the error occurred
instance : Instance name in which the error occurred
dbName : Database name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the database status, and re-execute the processing.
Backup processing was interrupted.
Explanation
Backup processing was interrupted.
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message which is output prior to this message, and re-execute processing.
The execution of statement failed. Statement=state
Explanation
It failed in execution of a statement.
Parameters
state : SQL statement sentence
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment of the database for processing is correct, and re-execute.
The file could not be closed. Filename=fileName
Explanation
It failed to close the file shown in fileName.
Parameters
fileName : File name which the error generated
System Response
The system terminates processing.
System Administrator Corrective Action
Check the states (i.e., the availability) of a device where a file exists, and re-execute.
The database name or instance name could not be converted to wide-character code.
Explanation
The database name or instance name could not be converted to wide-character code.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that a database name and an instance name are correct, and re-execute.
This Command Parameter requires the Database Name.
Explanation
A database name is required for the argument of a command.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a database name, and re-execute.
The path of the primary file of the database could not be acquired. Database Name =dbName
Explanation
Path acquisition of the primary file of the database shown in dbName resulted in an error.
Parameters
dbName : Database name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the database environment and removing the cause of the error, and re-execute.
This Command Parameter requires the Metadata File Name.
Explanation
A metadata file name is required for this command.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a metadata file name, and re-execute.
option1 option of this command can be specified only when option2 option is specified.
Explanation
The argument when performing command directions is inaccurate.
Parameters
option1 : Option name
option2 : Option name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct argument, and re-execute.
The device associated with the specified drive letter is not a device for AdvancedCopy Manager.
Explanation
This drive is not a supported drive for AdvancedCopy Manager.
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the database has been created correctly on the ETERNUS Disk storage system.
Communication with SQL Server failed.
Explanation
It failed to communicate with an SQL Server.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment of SQL Server is correct, and re-execute.
SQL Server aborted.
Explanation
SQL Server interrupted processing.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment of SQL Server is right, and re-execute.
ODBC processing failed. Detected API=api, Error=errCode
Explanation
It failed in ODBC processing.
Parameters
api : API name
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment of ODBC is right, and re-execute.
The BACKUP/RESTORE statement abnormally exited.
Explanation
The BACKUP/RESTORE statement abnormally exited.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment of SQL Server is right, and re-execute.
COM library could not be initialized.
Explanation
The COM library could not be initialized.
System Response
The system terminates processing.
System Administrator Corrective Action
The shortage of a memory or a fatal error is considered to be the cause. When the shortage of a memory is the cause, terminate other applications and re-execute. When a fatal error is the cause, check the Windows environment and re-execute.
A COM Object could not be created.
Explanation
A COM object could not be created.
System Response
The system terminates processing.
System Administrator Corrective Action
SQL Server is not installed correctly. Check the installation status of the SQL Server (re-install it if necessary), and re-execute.
The device information could not be acquired. Device Name=deviceName
Explanation
There was an error in the acquisition of the device information shown in deviceName.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device status.
The command could not be run for lack of memory.
Explanation
The command could not be run because of a shortage of memory.
System Response
The system terminates processing.
System Administrator Corrective Action
Carry out the following management to enable it to achieve a larger virtual memory domain, and re-execute.
Extend the size of the swap domain.
End other applications.
Connection to SQL Server failed. Server Name=serverName
Explanation
Connection with SQL Server resulted in an error.
Parameters
serverName : Server name that the error generated
System Response
The system terminates processing.
System Administrator Corrective Action
Check the starting state of the SQL Server, the server name of the SQL Server, etc (when an instance with a name is specified), and re-execute.
The server name could not be read from Registry. There is a possibility that environment variable SWSTGNODE is not set.
Explanation
An attempt to acquire the Managed Server name from the registry has failed.
The environment variable SWSTGNODE may have not been set because the cluster is already set up.
System Response
The system terminates processing.
System Administrator Corrective Action
If the cluster operation is in progress, check that the environment variable SWSTGNODE has been set.
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the environment variable SWSTGNODE.
If the environment variable SWSTGNODE is set correctly, check that the Managed Server is registered.
Failed to read the cluster setting definition file. Filename=fileName
Explanation
An attempt to read the cluster definition file has failed.
Parameters
fileName : Cluster definition file name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
This system does not support EC-related functions.
Explanation
This system does not support synchronous high-speed backup.
System Response
The system terminates processing.
System Administrator Corrective Action
Use snapshot backup.
An internal inconsistency occurred.
Explanation
A system error occurred.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
An internal inconsistency occurred in disk array device. Error=errCode
Explanation
A system error occurred in the ETERNUS Disk storage system.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
If the error recurs even if the command is re-executed, a hardware error is assumed. Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" to take the corrective action shown in errCode.
Processing was interrupted.
Explanation
Processing was interrupted.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
A new area could not be acquired. Area name=name, Area size=size
Explanation
An attempt to allocate a new area failed.
Parameters
name : Name of the area to be allocated
size : Length of the area to be allocated
System Response
The system terminates processing.
System Administrator Corrective Action
Perform the following so that a virtual memory area can be allocated, and re-execute processing.
Expand the swap area.
Terminate other applications.
The registry could not be opened. Registry=registry, Key=keyName, Error=errCode
Explanation
The registry could not be opened.
Parameters
registry : Registry
keyName : Key name
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Recover registry information by using the OS standard function.
The registry could not be read. Registry=registry, Key=keyName, Value=value, Error=errCode
Explanation
The registry could not be read.
Parameters
registry : Registry
keyName : Key name
value : Value
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Recover registry information by using the OS standard function.
Information could not be written to the registry. Registry=registry, Key=keyName, Value=value, Error=errCode
Explanation
The registry could not be written.
Parameters
registry : Registry
keyName : Key name
value : Value
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Recover registry information by using the OS standard function.
An unexpected error occurred. Thread ID=threadID, Detected API=api, Error=errCode
Explanation
An unexpected error occurred.
Parameters
threadID : Thread ID of the thread in which the error occurred
api : API name in which the error occurred
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
An internal conflict occurred. Additional information 1=info, Additional information 2=info, Additional information 3=info, Additional information 4=info, Additional information 5=info
Explanation
An internal error occurred.
Parameters
info : Additional information
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
drive has been assigned to deviceName.
Explanation
A drive letter has been assigned to the specified device.
Parameters
drive : Drive letter
deviceName : Device name
System Response
The system terminates normally.
System Administrator Corrective Action
No action is required because this is an informational message only.
The drive letter assigned to deviceName has been released. Drive Letter=drive
Explanation
The drive letter assignment to a device was cancelled.
Parameters
deviceName : Device name
drive : Drive letter
System Response
The system terminates normally.
System Administrator Corrective Action
No action is required because this is an informational message only.
drive has already been assigned to deviceName.
Explanation
A drive letter has already been assigned to the specified device.
Parameters
drive : Drive letter
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
No action is required because this is an alert message only.
Either drive is not used or has already been released from the device to which it was previously assigned.
Explanation
The specified drive letter is not used, or the assignment has already been cancelled.
Parameters
drive : Drive letter
System Response
The system terminates processing.
System Administrator Corrective Action
No action is required because this is an alert message only.
Either no drive letter has been assigned to deviceName or the drive letter previously assigned to it has already been released.
Explanation
No drive letter has been assigned to the specified device, or the assignment has already been cancelled.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
No action is required because this is an alert message only.
This command could not be executed because it was entered by a user who does not have Administrator permissions.
Explanation
The user cannot execute this command because the user does not belong to the Administrators group of the local machine.
System Response
The system terminates processing.
System Administrator Corrective Action
A user with administrator authority only should execute this command.
A device name is required for this command.
Explanation
The command requires a device name as an argument.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a device name and re-execute.
A command argument is invalid.
Explanation
The command contains an invalid argument.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command with a valid argument specified.
A device name or drive letter is required for this command.
Explanation
The command requires a device name or drive letter as an argument.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command with a device name or drive letter specified.
An invalid device name was entered. Device Name=deviceName
Explanation
An invalid device name was specified.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device name and re-execute.
Another drive letter has already been assigned to the device. Device Name=deviceName, Drive Letter=drive
Explanation
Another drive letter has already been assigned to the specified device.
Parameters
deviceName : Device name
drive : Drive letter already assigned
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device name and re-execute.
An invalid drive letter was entered. Drive Letter=drive
Explanation
An invalid drive letter was specified.
Parameters
drive : Drive letter already assigned
System Response
The system terminates processing.
System Administrator Corrective Action
Check the drive letter and re-execute.
The specified drive letter is already being used. Drive Letter=drive
Explanation
The specified drive letter is already used.
Parameters
drive : Drive letter
System Response
The system terminates processing.
System Administrator Corrective Action
Specify another drive letter and re-execute.
The device with the specified drive letter is not a target device for AdvancedCopy Manager.
Explanation
The device having the specified drive letter is not a target device of AdvancedCopy Manager.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device with the specified drive letter, and perform remedial action if necessary. Then, re-execute.
The drive could not be locked. Drive Letter=drive, Error=errCode
Explanation
An attempt to lock the drive failed.
Parameters
drive : Drive letter
errCode : Error code and error location
System Response
The system terminates processing.
System Administrator Corrective Action
Stop using the specified drive entirely and re-execute.
An environment setting cannot be determined. AdvancedCopy Manager has not been correctly installed.
Explanation
The environment definition is incomplete. The AdvancedCopy Manager is not normally installed.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the AdvancedCopy Manager file environment.
The OS is not supported.
Explanation
The operating system does not support the specified command.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the operating system.
The device information file for AdvancedCopy Manager is not consistent with the system devices.
Explanation
The contents of the AdvancedCopy Manager device information file are inconsistent with the system device configuration.
System Response
The system terminates processing.
System Administrator Corrective Action
Obtain information for all devices managed by AdvancedCopy Manager and re-execute.
An invalid partition number was entered. Partition Number=partitionNumber
Explanation
An invalid partition number was specified.
Parameters
partitionNumber : Partition number
System Response
The system terminates processing.
System Administrator Corrective Action
Check the partition number and re-execute.
The specified drive is not a target device of AdvancedCopy Manager.
Explanation
The specified drive is not a target device of AdvancedCopy Manager.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the specified drive and re-execute.
The drive letter could not be released because it has been assigned to more than one device. Drive Letter=drive
Explanation
The assignment of specified drive letter could not be cancelled because it has been assigned to multiple drives.
Parameters
drive : Drive letter
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of drive letter assignment to the specified device, and re-execute.
The drive layout information could not be obtained. Device Number=deviceNumber, Error=errCode
Explanation
Acquisition of drive layout information failed.
Parameters
deviceNumber : Device number
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device status.
The device information could not be obtained. Drive Letter=drive, Error=errCode
Explanation
Acquisition of device information failed.
Parameters
drive : Drive letter
errCode : Error code and error location
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device status.
An unused drive letter was not found.
Explanation
No free drive letter is found.
System Response
The system terminates processing.
System Administrator Corrective Action
Release a drive letter not in practical use and re-execute.
A drive letter could not be assigned. Drive Letter=drive, Target Path=pathName, Error=errCode
Explanation
Drive letter assignment failed.
Parameters
drive : Drive letter
pathName : Character string of the target path of the drive to which a drive letter is to be assigned
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device status and re-execute.
The command could not be executed due to insufficient memory.
Explanation
Command execution failed because of a memory shortage.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the memory status. If a memory shortage is confirmed, increase the size of available memory.
A drive letter could not be released. Drive Letter=drive, Target Path=pathName, Error=errCode
Explanation
Cancellation of drive letter assignment failed.
Parameters
drive : Drive letter
pathName : Character string of the target path of the drive to which a drive letter is to be assigned
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device status and re-execute.
A registry key could not be opened. Key=keyName, Error=errCode
Explanation
An attempt to open the registry key failed.
Parameters
keyName : Registry key
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Check the registry.
Device information could not be obtained. Error=errCode
Explanation
Acquisition of device information failed.
Parameters
errCode : Error code and error location
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device status.
The drive letter could not be assigned or released because another device has been mounted in a folder for the specified device.
Explanation
A drive letter could not be assigned to or removed from the specified device because another device was mounted on the folder of the specified device.
System Response
The system terminates processing.
System Administrator Corrective Action
Unmount the device from the folder of the specified device and re-execute.
The drive letter could not be assigned or released because the specified device has been mounted in a folder for another device.
Explanation
A driver letter could not be assigned to or removed from the specified device because the specified device was mounted on the folder of another device.
System Response
The system terminates processing.
System Administrator Corrective Action
Unmount the specified device and re-execute.
Devices on the computer could not be scanned. Error=errCode
Explanation
An attempt to scan computer devices failed.
Parameters
errCode : Error code and error location
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of computer devices.
The specified volume mount point could not be found. Volume Mount Point=mountPoint
Explanation
The specified mount point could not be allocated or unallocated because it could not be found on the computer.
Parameters
mountPoint : Mount point name
System Response
The system terminates processing.
System Administrator Corrective Action
Verify that the specified mount point exists on the computer. Then, specify a valid mount point and re-execute processing.
The specified directory is not empty. Mount Point Name=mountPoint
Explanation
No mount point can be allocated to the specified directory because it is not empty.
Parameters
mountPoint : Mount point name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the specified mount point. Then, specify a valid mount point, and re-execute processing.
The requested processing is already in progress.
Explanation
The requested processing is already in progress.
System Response
The system terminates processing.
System Administrator Corrective Action
If a problem exists in the current processing, stop or cancel the operation and re-execute the command.
The copy destination volume cannot be used, because the synchronous processing was cancelled before it reached equivalency maintenance status.
Explanation
The copy destination volume cannot be used, because the synchronous processing was cancelled before it reached equivalency maintenance state.
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
The copy destination volume cannot be used, because the replication processing was cancelled.
Explanation
The copy destination volume cannot be used, because the replication processing was cancelled. If replication processing is cancelled while any of the following conditions is not met, the copy destination volume cannot be used.
QuickOPC session is in the tracking state.
EC or REC session has reached the equivalence maintenance state.
EC or REC session is in the suspend state.
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
The specified volume is in use in other processing. Volume Name=volumeName@serverName
Explanation
The specified volume is already in use in other processing.
Parameters
volumeName : Name of the volume used by another process
serverName : Name of the server for the volume used by another process
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for completion of processing regarding this volume by other commands or the Web Console operation. If AdvancedCopy Manager is interrupted due to a system failure etc., even if the AdvancedCopy Manager command or the Web Console operation is not operating, this error will be produced. In this case, perform the following action.
Appropriate action using the command:
Execute the swsrprecoverres command. This is a command to restore the inconsistency of AdvancedCopy Manager management information, which is caused when the AdvancedCopy Manager command is terminated forcibly. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource.
The specified combination of volumes is not in the replication operation.
Explanation
The specified volume combination is not in the replication operation (No information exists in the management data set).
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of the specified volume and re-specify the correct volume.
If cluster processing is performed, make sure that the environment variable SWSTGNODE is properly set. Refer to Note (In cluster operation) in "Replication Management Commands" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the environment variable SWSTGNODE.
The specified combination of volumes is in an error status.
Explanation
The specified combination of volumes is invalid.
System Response
The system terminates processing.
System Administrator Corrective Action
A Hardware problem may have occurred. Check the cause of the hardware problem, and perform the following action.
Appropriate action using the command:
Execute the swsrpcancel command to stop the replication operation. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Stop OPC/QuickOPC/SnapOPC/SnapOPC+", "Stop EC", or "Stop REC" in the ETERNUS SF Web Console Guide to stop the replication operation.
No entry exists to be displayed.
Explanation
Either the specified volume is not in a replication operation or there is no volume in a replication operation.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct volume name.
A script file for creating a replica could not be found. File Name=fileName
Explanation
A script file for creating a replica could not be found.
Parameters
fileName : File name of pre-processing or post-processing script in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Stop all the operations and reinstall AdvancedCopy Manager.
An error occurred in the Pre-processing script for creating a replica. Error Code=errCode
Explanation
A failure occurred during execution of the pre-processing and/or post-processing scripts for replica creation.
Parameters
errCode : Error code specified in the script
System Response
The system terminates processing.
System Administrator Corrective Action
Check the contents of the pre-processing script for replication creation, correct any erroneous statements or environmental causes that may have produced the error code. Then, re-execute the script. Refer to "B.5 Error Codes of Pre-/Post-processing Scripts" for the meanings of errCode.
Refer to "Pre-processing and Post-processing of Replication" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the scripts.
An error occurred in the post-processing script for creating a replica. Error Code=errCode
Explanation
A failure has occurred in the post-processing script for replica creation.
Parameters
errCode : Error code specified in the script
System Response
The system terminates processing.
System Administrator Corrective Action
Check the contents of the post-processing script for replication creation, correct any erroneous statements or environmental causes that may have produced the error code. Then, re-execute the script. Refer to "B.5 Error Codes of Pre-/Post-processing Scripts" for the meanings of errCode.
Refer to "Pre-processing and Post-processing of Replication" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the scripts.
The option is incorrect. Option=option
Explanation
The option is incorrect.
Parameters
option : Option in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Specify the correct parameter and re-execute the command.
In the case of server-to-server replication, server name may not be specified for volume name in argument. If so, specify the volume in the format "volumeName@ManagedServerName".
An argument of the option is incorrect. Option=option
Explanation
An argument of the option is incorrect.
Parameters
option : Option in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct parameter and re-execute the command.
An argument is required for this option. Option=option
Explanation
An argument is required for this option.
Parameters
option : Option in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct argument for this option and re-execute the command.
A command argument is incorrect.
Explanation
Either a required command option is missing or an incorrect command argument is specified.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct parameter and re-execute the command.
The registry could not be read. Registry=registry, Key=keyName
Explanation
Failed to read the registry of the configuration management component.
Parameters
registry : Name of registry in which the error occurred
keyName : Name of key in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the environment settings of the configuration management function are correct and re-execute the command.
The replication volume information could not be found.
Explanation
The replication volume information could not be found.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct replication volume and re-execute the command.
The volume information could not be found.
Explanation
The volume information could not be found.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct volume and re-execute the command.
The server information could not be found.
Explanation
The server information could not be found.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct server and re-execute the command.
A mismatch exists in the resource information.
Explanation
A mismatch exists in the resource information.
System Response
The system terminates processing.
System Administrator Corrective Action
Appropriate action using the command:
Re-execute the command after executing the swsrprecoverres command with the -r option specified. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource. On step 6, it is necessary to click the Recreate files from the Storage Management Server checkbox.
At least one volume must be connected to this server.
Explanation
At least one volume must be connected to this server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command on the Managed Server to which the volume is connected.
The specified volume pair has already been registered as replication volume information.
Explanation
The specified volume pair has already been registered in the replication volume information.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the parameter is correct and re-execute the command. To change the attribute values (copy direction and operational server) in the replication volume information, delete the replication volume information and re-execute the command.
Refer to "Changing an original volume or replica volume" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on changing a replicate volume.
The volume could not be set because it includes VTOC. Volume Name=volumeName@serverName
Explanation
The volume could not be set because it includes VTOC.
Parameters
volumeName : Name of the volume on which the error occurred
serverName : Name of the server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Use a volume that does not include VTOC.
If you change the device composition, refer to "Changing the device configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide.
The volume sizes do not match.
Explanation
The volume sizes do not match.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify original and replica volumes with the same volume size. If you allow different volume sizes, specify the -n option to disable the check on volume sizes. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
If you change the device composition, refer to "Changing the device configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide.
The basic information of the volume does not exist in the repository. Volume Name=volumeName@serverName
Explanation
The basic information of the specified volume does not exist in the repository or cannot be targeted.
In the case of operation on KVM guests, the Host information setting file or Guest information setting file of the KVM Support function is not properly specified.
Parameters
volumeName : Name of volume on which the error occurred
serverName : Name of server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the initial setup of AdvancedCopy Manager has been correctly executed and re-execute the command.
In the case of operation on KVM guests, refer to "Configuring the guest environment" in "Operation on KVM Guests" in the ETERNUS SF AdvancedCopy Manager Operation Guide to check whether the Host information setting file or Guest information setting file is proplerly specified.
An SQL error occurred during repository-access. SQLSTATE=sqlState
Explanation
An SQL error occurred during repository-access.
Parameters
sqlState : SQLSTATE value that indicates an error cause
System Response
The system terminates processing.
System Administrator Corrective Action
Check the entry of sqlState in the Symfoware Server manual, etc., take appropriate action, and re-execute the command.
A volume with an area overlapping that of the specified volume has already been registered as an original volume or replica volume. Volume Name=volumeName@serverName
Explanation
A volume with an area overlapping that of the specified volume has already been registered as an original volume or replica volume.
Parameters
volumeName : Name of volume on which the error occurred
serverName : Name of server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
When you create multiple volumes (partitions) on the same disk, you must not select overlapping areas of the disk.
The specified volume has been registered as a backup volume for the backup management function. Volume Name=volumeName@serverName
Explanation
The specified volume has been registered as a backup volume for the backup management function.
Parameters
volumeName : Name of volume on which the error occurred
serverName : Name of server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
The backup volume can be used only as an original volume or if one-directional copying has been specified. Check this point and re-execute the command.
Appropriate action using the command:
Execute the swsrpvolinfo command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Refresh Copy Status of Replication Operation" in the ETERNUS SF Web Console Guide to update the replication status to the latest information.
On the Main pane, check the information of the specified volume.
The specified volumes are already registered as the replication volumes. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The specified volumes are already registered as the replication volumes.
Parameters
srcVolumeName : Name of source volume on which the error occurred
srcServerName : Name of source server on which the error occurred
dstVolumeName : Name of destination volume on which the error occurred
dstServerName : Name of destination server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
To change the attribute values, perform the following action.
Appropriate action using the command:
Execute the swsrpdelvol command to delete the attribute values. Then, execute the swsrpsetvol command again with the required values. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
Appropriate action using the Web Console:
Perform the following procedures to deregister the replication volume information of the target device.
On the global navigation tab, click Server.
The registered servers are displayed on the Main pane.
On the Main pane, click the target server.
On the Category pane, click Advanced Copy.
The items of the Category pane change into the items concerning Advanced Copy.
On the Category pane, click Replication Operation.
On the Main pane, check the target device checkbox.
On the Action pane, click Delete under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Delete.
Perform the following procedures to reregister the replication volume information of the target device.
Perform the steps from 1-a to 1-d.
On the Action pane, click Create under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Next.
The information input screen is displayed.
Enter the necessary information, and then click Add.
The specified volume has not been defined as an original volume. Volume Name=volumeName@serverName
Explanation
The specified volume has not been defined as an original volume.
Parameters
volumeName : Name of volume on which the error occurred
serverName : Name of server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the specified original volume and re-execute the command.
No replication volume information exists.
Explanation
No replication volume information exists.
System Response
The system terminates processing.
System Administrator Corrective Action
Configure the required replication volume information and re-execute the command. Note that this message can be ignored if the following conditions apply:
The platform of the Managed Server is Windows.
This message is posted to the event log while backup management device information is being set.
The specified volumes have not been registered as the replication volumes. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The specified volumes have not been registered as the required replication volumes.
Parameters
srcVolumeName : Name of source volume on which the error occurred
srcServerName : Name of source server on which the error occurred
dstVolumeName : Name of destination volume on which the error occurred
dstServerName : Name of destination server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a correct parameter and re-execute the command.
The replication volume information could not be deleted. This is because the synchronization processing is in progress.
Explanation
The replication volume information could not be deleted. This is because synchronization processing is currently in progress.
System Response
The system terminates processing.
System Administrator Corrective Action
Stop the synchronization processing and re-execute the command.
The replication volume information could not be deleted. This is because this server is not an operational server.
Explanation
The replication volume information could not be deleted. This is because this server is not an operational server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command on the operational server.
An operational server needs to be specified for server-to-server replication.
Explanation
An operational server needs to be specified for server-to-server replication.
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpsetvol command with the -o option to specify an operational server. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
This command cannot be run. This is because this server is not an operational server.
Explanation
This command must be executed on an operational server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command on the operational server.
Replication cannot be forcibly cancelled on an operational server.
Explanation
Replication can only be forcibly cancelled on a server other than the operational server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command on a server other than the operational server.
The replication volume information could not be deleted. This is because the snapshot processing is in progress.
Explanation
The replication volume information could not be deleted. This is because snapshot processing is currently in progress.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command after the snapshot processing is completed or the snapshot processing is stopped.
No volume with multiple mount points are supported.
Explanation
No volume with multiple mount points is supported.
System Response
The system terminates processing.
System Administrator Corrective Action
Configure only one mount point and re-execute the command.
The remote copy function cannot be used for the specified volumes. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The remote copy function cannot be used for the specified volumes.
Parameters
srcVolumeName : Name of source volume on which the error occurred
srcServerName : Name of source server on which the error occurred
dstVolumeName : Name of destination volume on which the error occurred
dstServerName : Name of destination server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the remote copy function is enabled on the disk array unit in which the specified volume exists and that the connection status between the disk array units is correct.
The replication processing could not be started. This is because this server is not an operational server.
Explanation
The replication processing could not be started. This is because this server is not an operational server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command on the operational server.
The replica could not be created. This is because this server is not an operational server.
Explanation
The replica could not be created. This is because this server is not an operational server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command on the operational server.
The specified volume is in a HALT status. An error occurred in remote copying.
Explanation
The specified volume is in HALT state. An error has occurred in remote copying.
System Response
The system terminates processing.
System Administrator Corrective Action
Check for any obvious cause of a hardware problem and remediate if possible.
If you still have a problem, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The mount point of the volume could not be acquired.
Explanation
The mount point of the volume could not be acquired.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the mount point status.
The replica could not be created. This is because an equivalency maintenance status is not reached.
Explanation
The replica could not be created. This is because equivalency maintenance state has not been reached.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the synchronization processing status and re-execute the command.
The synchronization processing in an opposite direction to the specified one is in progress. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The synchronization processing cannot be started if the synchronization processing in an opposite direction is in progress.
Parameters
srcVolumeName : Name of source volume on which the error occurred
srcServerName : Name of source server on which the error occurred
dstVolumeName : Name of destination volume on which the error occurred
dstServerName : Name of destination server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the synchronization processing status and re-execute the command.
The replication resource file may be corrupt. Please retry with the r option.
Explanation
The replication resource file may be corrupted. Please retry with the -r option.
System Response
The system terminates processing.
System Administrator Corrective Action
Appropriate action using the command:
Execute the swsrprecoverres command again with the -r option specified. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource. On step 6, it is necessary to click the Recreate files from the Storage Management Server checkbox.
The SDX object status for the source volume is illegal.
Explanation
The SDX object status for the source volume is illegal.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the copy source volume status and re-execute the command.
When the Oracle Solaris Zone support function is enabled, possible causes other than the above are as follows:
There is a possibility not to be able to communicate from a non-global zone to a global zone.
Check the following:
It is possible to communicate from a non-global zone to a global zone.
The correct information is described in the host information setting file.
The AdvancedCopy Manager's agent has been installed in the global zone, and its agent is running.
The PRIMECLUSTER GDS may be not installed in the global zone.
Check that the PRIMECLUSTER GDS has been installed in the global zone correctly.
The Oracle Solaris Zone support function may be not enabled.
Enable the Oracle Solaris Zone support function executing the stgxfwcmsetmode command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Solaris) for information on the command.
The SDX object status for the destination volume is illegal.
Explanation
The SDX object status for the destination volume is illegal.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the copy destination volume status and re-execute the command.
When the Oracle Solaris Zone support function is enabled, possible causes other than the above are as follows:
There is a possibility not to be able to communicate from a non-global zone to a global zone.
Check the following:
It is possible to communicate from a non-global zone to a global zone.
The correct information is described in the host information setting file.
The AdvancedCopy Manager's agent has been installed in the global zone, and its agent is running.
The PRIMECLUSTER GDS may be not installed in the global zone.
Check that the PRIMECLUSTER GDS has been installed in the global zone correctly.
The Oracle Solaris Zone support function may be not enabled.
Enable the Oracle Solaris Zone support function executing the stgxfwcmsetmode command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Solaris) for information on the command.
The specified volumes have mutually overlapping area.
Explanation
The specified volumes have been allocated mutually overlapping disk areas.
System Response
The system terminates processing.
System Administrator Corrective Action
When you create multiple volumes (partitions) on the same disk, do not select overlapping areas.
If you change the device composition, refer to "Changing the device configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide.
The replication volume information could not be deleted. This is because the snapshot processing cannot be confirmed. Error=errCode
Explanation
The replication volume information cannot be deleted because an error occurred during a check of the execution status of the snapshot processing.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" to take appropriate action based on the description of action to be taken.
This Command Parameter requires the Xdevmap option.
Explanation
This command parameter requires the -Xdevmap option.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify the -Xdevmap option and re-execute the command.
The path to the volume mount point could not be acquired. PATH=pathName
Explanation
The path to the volume mount point could not be acquired.
Parameters
pathName : Path in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The path could not be converted to a device name for AdvancedCopy Manager. PATH=pathName
Explanation
The path could not be converted to a device name for AdvancedCopy Manager.
Parameters
pathName : Path in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the correspondence to either the following when the error occurs.
This message may be posted when an Exchange Server associated command is executed, if a replication group is not registered correctly. Check the replication group registration content.
This message may be posted when an Exchange Server associated command is executed on Windows guest OS of Linux KVM. Exchange Server associated commands cannot be used on Windows guest OS of Linux KVM. Refer to "Available functions" in the Appendix "Operation on KVM Guests" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for functions that can be used on Windows guest OS of Linux KVM.
If the above does not apply, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The same database name cannot be specified multiple times. Database Name=dbName
Explanation
The same database name cannot be specified multiple times.
Parameters
dbName : Database name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the specified database name and re-execute processing.
A backup volume is specified as backup destinations for plural database volumes. Backup Volume Name=volumeName
Explanation
A backup volume has been specified as backup destinations for multiple database volumes.
Parameters
volumeName : Backup volume name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the contents of the device map file and re-execute processing.
The m option cannot be specified if all backup volumes exist in this server.
Explanation
The -m option cannot be specified if all backup volumes exist in this server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute processing without specifying the -m option.
The operational server in SQL Server management must be the original server. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The operational server in SQL Server management must be the original server.
Parameters
srcVolumeName : Name of source volume on which the error occurred
srcServerName : Name of source server on which the error occurred
dstVolumeName : Name of destination volume on which the error occurred
dstServerName : Name of destination server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Change the definition of the replication volume information, and re-execute processing.
An error occurred in the backup processing for the database. Server Name=serverName, Instance Name=instance, Database Name=dbName, Error=errCode
Explanation
An error occurred in the backup processing for the database.
Parameters
serverName : SQL Server's server name in which the error occurred
instance : Instance name in which the error occurred
dbName : Database name in which the error occurred
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message which is output before this message, and re-execute processing.
Making a replica failed. Command=commandLine
Explanation
Making a replica failed.
Parameters
commandLine : Command in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message which is output before this message, and re-execute processing.
The file names of the database could not be acquired. Server Name=serverName, Instance Name=instance, Database Name=dbName
Explanation
The file names of the database could not be acquired.
Parameters
serverName : SQL Server's server name in which the error occurred
instance : Instance name in which the error occurred
dbName : Database name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the database status, and re-execute processing.
Backup processing was interrupted.
Explanation
Backup processing was interrupted.
System Response
The system terminates processing.
System Administrator Corrective Action
Respond to the message which is output before this message, and re-execute processing.
The number of specified databases exceeds the maximum number of databases capable of performing backup.
Explanation
The number of specified databases exceeds the maximum number of databases capable of performing backup.
System Response
The system terminates processing.
System Administrator Corrective Action
The maximum number of databases capable of performing backup is 64. Make the number of the databases to be equal to or less than 64.
The b option cannot be specified if not halt state.
Explanation
The -b option can be used only with the HALT state.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command without specifying the -b option.
Copy processing cannot be cancelled, because halt state.
Explanation
Copy processing in the HALT state cannot be stopped.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The replication operation which used except SDX object and SDX object cannot be performed.
Explanation
A replication operation that uses an SDX object and a volume other than the SDX object cannot be performed.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an SDX object for the SDX object replication destination.
For the replication destination of a volume other than an SDX object, specify a volume that is not an SDX object.
The server-to-server replication function cannot be used in the SDX object.
Explanation
Replication between servers of an SDX object is not supported.
System Response
The system terminates processing.
System Administrator Corrective Action
Replication in units of logical volumes (method with GDS Snapshot) is applicable only to replication within a server. Operate one of the following methods:
Replication within a server
If you use the replication between servers, select the replication operation in units of slices (method without GDS Snapshot) and specify the name of device for GDS logical volume configuration as the volume name.
Refer to "SDX objects of PRIMECLUSTER GDS" and "Operation with Units of the SDX object operation" in the ETERNUS SF AdvancedCopy Manager Operation Guide.
The original volume and the replica volume should belong to same class. Original Volume Name=srcVolumeName, Replica Volume Name=dstVolumeName
Explanation
The replication source volume and replication destination volume must belong to the same class.
Parameters
srcVolumeName : Source volume
dstVolumeName : Destination volume
System Response
The system terminates processing.
System Administrator Corrective Action
Specify volumes that belong to the same class for the replication source volume and replication destination volume.
The original volume and the replica volume should belong to a different group. Original Volume Name=srcVolumeName, Replica Volume Name=dstVolumeName
Explanation
The replication source volume and replication destination volume must belong to different groups.
Parameters
srcVolumeName : Source volume
dstVolumeName : Destination volume
System Response
The system terminates processing.
System Administrator Corrective Action
For the replication source volume and replication destination volume, specify volumes that belong to different groups.
For a single volume, however, for the replication source volume and replication destination volume, specify volumes that belong to different disks.
The specified combination of volumes is not executing synchronization processing.
Explanation
This command cannot be run because synchronous processing has not been performed.
System Response
The system terminates processing.
System Administrator Corrective Action
Start synchronous processing and re-execute this command.
Because the direction of the copy of replication volume is one direction, the reverse of synchronization processing cannot be done.
Explanation
You cannot reverse synchronous processing because the copy direction of the replication volume is set to "unidirectional".
System Response
The system terminates processing.
System Administrator Corrective Action
Appropriate action using the command:
Execute the swsrpcancel command to stop synchronous processing.
Execute the swsrpdelvol command to delete replication volume information.
Execute the swsrpsetvol command to set the copy direction to "bidirectional".
Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
Appropriate action using the Web Console:
Refer to "Stop OPC/QuickOPC/SnapOPC/SnapOPC+", "Stop EC", or "Stop REC" in the ETERNUS SF Web Console Guide to stop the replication operation.
On the Main pane, check the target device checkbox.
On the Action pane, click Delete under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Delete.
On the Action pane, click Create under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Next.
The information input screen is displayed.
Enter the necessary information, and then click Add.
This command cannot be run because no box-to-box replication.
Explanation
This command cannot be run because the replication is not the inter-box replication.
System Response
The system terminates processing.
System Administrator Corrective Action
Check if the replication volume is in the inter-box environment.
The specified combination of volumes is not in the replication establishment.
Explanation
The combination of the specified replication volumes is not in replication establishment state.
System Response
The system terminates processing.
System Administrator Corrective Action
Put the replication volumes into replication establishment state and rerun.
The Run cannot be performed because the operational Statuses of the Volume in the Group are different.
Explanation
The command cannot be executed because the volumes in the group do not all have the same operational status.
System Response
The system terminates processing.
System Administrator Corrective Action
Review the operational status of each volume in the group and re-execute the command.
If multiple snapshot replications are to be created on a group basis, synchronous processing must not be performed on any volumes in the group.
To create multiple synchronous replications on a group basis, all of the volumes in the group must be in an equivalency maintenance state.
In order to create a replica of the Concurrent OPC using QuickOPC, all the volumes in the group must be tracking or not tracked.
The specified group is not in the replication operation.
Explanation
The specified group is not in a replication operation.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of the specified group, and specify a correct group.
The group that the volume belongs to is excluded. Group Name=groupName
Explanation
The group that the volume belongs to is excluded.
Parameters
groupName : Group name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for another command to complete processing on the group (that the volume belongs to), and re-execute the command.
A volume include in the group is excluded. Group Name=groupName, Volume Name=volumeName@serverName
Explanation
A volume included in the group is excluded.
Parameters
groupName :Group name
volumeName :Volume name
serverName : Server name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for another command to complete processing on the volume, and re-execute the command.
The group is excluded. Group Name=groupName
Explanation
The group is excluded.
Parameters
groupName :Group name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for another command to complete processing on the group, and re-execute the command.
The group configuration is invalid. Group Name=groupName
Explanation
The group configuration is invalid.
Parameters
groupName :Group name
System Response
The system terminates processing.
System Administrator Corrective Action
Review the group configuration and re-execute the command. Refer to "Creating groups" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on group configurations.
Synchronization reverse processing is already in progress.
Explanation
Synchronization reverse processing is already in progress.
System Response
The system terminates processing.
System Administrator Corrective Action
If there is a problem with the current processing, stop the operation and re-execute the command.
The Feature not supported in this server. Server Name=serverName, Function=function
Explanation
This server does not support this function.
Parameters
serverName : Server name
function : Function name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to the hardware manual and check whether or not the server supports the function shown in function.
The specified server has an original or replica volume. Server Name=serverName
Explanation
The specified server has an original or replica volume.
Parameters
serverName : Server name
System Response
The system terminates processing.
System Administrator Corrective Action
Delete the replication volume information for the specified server and re-execute the command.
The specified device has been defined as an original or replica volume. Device Name=deviceName
Explanation
The specified device has been defined as an original or replica volume.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Delete the replication volume information for the specified device and re-execute the command.
The server information could not be acquired. Server Name=serverName, Error=errCode
Explanation
Obtaining server information failed.
Parameters
serverName : Server name
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Concurrent suspend failed. Session ID=sessionID, Reason=reason
Explanation
If there is a problem with the current processing, stop or cancel the operation and re-execute the command.
Parameters
sessionID : ID for the EC session where the error occurred
reason : Reason why the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
For REC, check that the transfer mode is one of the following:
Consistency mode
Synchronous mode
Asynchronous (sequential transfer) mode
The firmware version of ETERNUS Disk storage system determines whether or not concurrent suspend can be executed for the synchronous mode and the asynchronous (sequential transfer) mode.
If the above does not apply, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
If a timeout has occurred, the character string "timeout" will be displayed as the reason for the error. In this case, refer to "Changing the timeout value for the concurrent suspend function" in the ETERNUS SF AdvancedCopy Manager Operation Guide and increase the timeout value.
The replication between IPv4 and IPv6 servers is not supported.
Explanation
The replication between IPv4 Managed Server and IPv6 Managed Server is not supported.
System Response
The system terminates processing.
System Administrator Corrective Action
The communication between IPv4 Managed Server and IPv6 Managed Server cannot be done. Execute the stgxfwcmdispsrv command to confirm the IP address to communicate with the server. Then, review the specification for the copy source volume and copy destination volume. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
The REC buffer is not set. Volume Name=volumeName
Explanation
No REC buffer has been set up on the device where the specified volume resides.
Parameters
volumeName : Volume name
System Response
The system terminates processing.
System Administrator Corrective Action
Set up an REC buffer on the device where the specified volume resides, and re-execute the command.
An alternative path is required.
Explanation
Logical volumes need to be specified using an alternative path.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an alternative path, and re-execute the command.
The REC buffer could not be found. ID=bufferID
Explanation
There is no REC buffer with the specified ID.
Parameters
bufferID : Buffer ID
System Response
The system terminates processing.
System Administrator Corrective Action
Specify the correct ID and re-execute the command.
The specified server name is incorrect. Server Name=serverName
Explanation
The specified server name is incorrect.
Parameters
serverName : Specified server name
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the specified server name is the same as the server name of the command execution server.
The specified device does not belong to Loggroup(logGroupName). Device Name=deviceName
Explanation
The specified device does not belong to the Symfoware database information of the log group.
Parameters
logGroupName : Log group name
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Display the Symfoware database information of the log group executing the swsrpdbinfo_symfoware disp command and check whether the specified device name is correct. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
If the specified device name is incorrect, specify the correct device name.
If the specified device name does not exist in the Symfoware database information of the log group, refer to "Changing database information" in "Symfoware Backup Server Operation" in the ETERNUS SF AdvancedCopy Manager Operation Guide to register the target device in the Symfoware database information.
The specified device does not belong to group(groupName). Device Name=deviceName
Explanation
The specified device does not belong to any group.
Parameters
groupName : Group name
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
In order to perform the Symfoware backup server operation, it is necessary to create a replication group in advance. Refer to "Creating a replication group" in the ETERNUS SF AdvancedCopy Manager Operation Guide to create a group.
No Symfoware backup history exists to be displayed.
Explanation
No Symfoware backup history exists to be displayed.
System Response
The system terminates processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
No Symfoware backup history exists to be deleted.
Explanation
No Symfoware backup history exists to be deleted.
System Response
The system terminates processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
An incorrect subcommand was specified. Subcommand=subCommand
Explanation
An invalid sub command was specified with the command.
Parameters
subCommand : Sub command in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the command usage.
The environmental setting is not executed.
Explanation
The environmental setting is not executed.
System Response
The system terminates processing.
System Administrator Corrective Action
Fetch device information in the Managed Server using the Web Console or stgxfwcmsetdev command. Then, check that the Symfoware information of the target device is displayed in the Web Console or the stgxfwcmdispdev command execution result.
The Symfoware database information is not registered.
Explanation
The Symfoware database information is not registered.
System Response
The system terminates processing.
System Administrator Corrective Action
Register the Symfoware database information executing the swsrpdbinfo_symfoware set command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
The Symfoware database information file is broken. File Name=fileName
Explanation
The Symfoware database information file is broken.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
If you have a backup of the Symfoware database information file, restore it and then try again. Refer to "Maintenance of Database" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on how to restore the Symfoware database information file.
If you do not have a backup of the Symfoware database information file, delete the Symfoware database information executing the swsrpdbinfo_symfoware delete command and then re-register it executing the swsrpdbinfo_symfoware set command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
If you still have a problem, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The file could not be read. File Name=fileName
Explanation
Reading a file has failed.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Ensure the access permission and free space of the device, and re-execute processing.
The file could not be written. File Name=fileName
Explanation
Writing a file has failed.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the access permission and free space of the device, and re-execute processing.
The file could not be deleted. File Name=fileName
Explanation
Deleting a file has failed.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the access permission, and re-execute processing.
The replication volume definition is incorrect. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The replication definition for the specified volume is incorrect.
Parameters
srcVolumeName : Name of source volume on which the error occurred
srcServerName : Name of source server on which the error occurred
dstVolumeName : Name of destination volume on which the error occurred
dstServerName : Name of destination server on which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpvolinfo command to check that the source server name is the same as the server name of the command execution server. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
An unexpected error occurred. Thread ID=threadID, Detected API=api, Error=errCode
Explanation
An unexpected error occurred.
Parameters
threadID : Thread ID of the thread in which the error occurred
api : API name in which the error occurred
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Volume lock is not held.
Explanation
A volume is not locked.
System Administrator Corrective Action
No action is needed because this message is an informational message only.
The corresponding physical volume does not exist. Logical Volume Name=volumeName
Explanation
The corresponding physical volume does not exist.
Parameters
volumeName : Name of the logical volume where an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
A logical volume was deleted after it was registered with the replication management function. This volume cannot be used. Perform the following action to delete definition information accordingly.
Appropriate action using the command:
Execute the swsrpdelvol command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
On the global navigation tab, click Server.
The registered servers are displayed on the Main pane.
On the Main pane, click the target server.
On the Category pane, click Advanced Copy.
The items of the Category pane change into the items concerning Advanced Copy.
On the Category pane, click Replication Operation.
On the Main pane, check the target volume checkbox.
On the Action pane, click Delete under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Delete.
This command cannot be run because the logical volume spans multiple physical volumes. Logical Volume Name=volumeName
Explanation
The command cannot be executed because a logical volume extends across multiple physical volumes.
Parameters
volumeName : Name of the logical volume where an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Configuration information of a logical volume was changed after the volume was registered with the backup management function. Refer to "Changing Device Configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide to change device information accordingly, and re-execute the command.
The configuration of this logical volume is not supported. Logical Volume Name=volumeName
Explanation
The configuration of this logical volume is not supported.
Parameters
volumeName : Name of the logical volume where an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Configuration information of a logical volume was deleted after the volume was registered with the backup management function. Refer to "Changing Device Configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide to change device information accordingly, and re-execute the command.
The corresponding physical volume does not exist. Volume Group Name=vgName
Explanation
The corresponding physical volume does not exist.
Parameters
vgName : Name of the volume group in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
It is deleted after a volume group is registered into the replication management function. This volume group cannot be used. Perform the following action to delete the definition information.
Appropriate action using the command:
Execute the swsrpdelvol command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
Appropriate action using the Web Console:
On the global navigation tab, click Server.
The registered servers are displayed on the Main pane.
On the Main pane, click the target server.
On the Category pane, click Advanced Copy.
The items of the Category pane change into the items concerning Advanced Copy.
On the Category pane, click Replication Operation.
On the Main pane, check the target volume checkbox.
On the Action pane, click Delete under Replication Group.
The information input screen is displayed.
Enter the necessary information, and then click Delete.
This command cannot be run because the volume group spans multiple physical volumes. Volume Group Name=vgName
Explanation
This command cannot be run because the volume group spans multiple physical volumes.
Parameters
vgName : Name of the volume group in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Configuration information of a volume group was deleted after the volume was registered with the backup management function. Refer to "Changing Device Configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide to change device information accordingly, and re-execute the command.
The configuration of this volume group is not supported. Volume Group Name=vgName
Explanation
The configuration of this volume group is not supported.
Parameters
vgName : Name of the volume group in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Configuration information of a volume group was deleted after the volume was registered with the backup management function. Refer to "Changing Device Configuration" in the ETERNUS SF AdvancedCopy Manager Operation Guide to change device information accordingly, and re-execute the command.
Locking the volume failed. Please confirm that the volume is being used by other processes. Error=errCode, Volume Name=volumeName
Explanation
Locking the volume failed.
Parameters
errCode : Error code and error-detection point
volumeName : Name of the volume with an error
System Response
The system terminates processing.
System Administrator Corrective Action
If errCode is 2 (CreateFile), and you are operating on Windows Server 2008 or later:
The volume in which the error occurred might be offline - in this case, bring it online. Refer to "Notes about the online/offline status of disks" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on doing this.
If errCode 5 (FSCTL_LOCK_VOLUME) occurs:
This occurs when a volume with an error is used by another process (application or service). In this case, stop the process that is using the effected volume by cancelling all relevant processes, then re-execute. Use the handle.exe tool published at the following URL to identify the processes that are using the volume:
http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx
For example, to identify the processes that are using the E: drive, execute "handle.exe E:" from Command Prompt.
Note that from AdvancedCopy Manager Version 14.0, in the case of errCode 5 (FSCTL_LOCK_VOLUME), a function is provided to collect data in order to identify which processes are using volume targeted for processing. This is performed by executing an investigation tool that displays a list of processes using the file handle (refer to "Volume Lock Error Investigation Function" in the ETERNUS SF AdvancedCopy Manager Operation Guide for details). When this function is enabled, the tool output is saved in the files listed below. Refer to these files to identify which processes are using volume.
Output result of handle.exe -a: workDir\var\D2D\volumeName_Handle_date.txt
Output result of openfiles.exe /query /v: workDir\var\D2D\volumeName_Openfiles_date.txt
Output result of tasklist.exe /v: workDir\var\D2D\volumeName_Tasklist-v_date.txt
Output result of tasklist.exe /svc: workDir\var\D2D\volumeName_Tasklist-svc_date.txt
Output result of net.exe start: workDir\var\D2D\volumeName_Net-start_date.txt
Output result of mountvol.exe: workDir\var\D2D\volumeName_Mountvol_date.txt
The volumeName indicates AdvancedCopy Manager device name or OS volume name.
Refer to the following items in "General notes" in the ETERNUS SF AdvancedCopy Manager Operation Guide for the cause of the inability to lock the volume and the required action:
Running software
Notes on copying data
Notes on using the OS volume shadow copy function
Notes when using the -t option
A lock processing error may occur because of a temporary conflict between the volume access by other processes and the volume lock process of AdvancedCopy Manager. In this event, work around the error by changing LockRetryNumber and LockRetryInterval in the volume locking specification file used. With LockForceMode set to "on", mounting of the volume is forcibly cancelled and the lock processing continues in a state in which all file handles of all other processes become invalid. Refer to the following in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the volume locking specification file used:
"Copy source volume locking specification file"
"Copy destination volume locking specification file"
If this error occurs by executing the swsrpvssrestore_exchange command (Exchange VSS restore execution command) on the Exchange Server 2013 operating environment, the Microsoft Exchange Search Host Controller service may have not been stopped. Check whether "Preparation" in "Restoration" in "Backup and restore of Exchange Server database in Windows Server 2008 or later" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) has been executed.
If errCode 5 (CreateFile) occurs:
In the EC/REC operation, the copy destination volume may have been locked by other process of AdvancedCopy Manager. Check the lock status of the volume executing the swstvollockstat command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the command.
If the volume is not locked, execute the processing again.
If the volume is locked, perform one of the following actions.
Appropriate action using the command:
Unlock the volume, and re-execute the processing.
Execute the swstvolunlock command or swsrprecoverres command to unlock the volume. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the commands.
Specify that the pre-processing and post-processing are not performed for the copy destination volume, and re-execute the processing.
Appropriate action using the Web Console:
Refer to "Replication Error Recovery" in the ETERNUS SF Web Console Guide to adjust the resource, and re-execute the processing.
Check off the checkbox to execute the pre-processing and post-processing for the copy destination volume, and re-execute the processing.
If the above actions cannot handle this error, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The setting value of the lock specification file is incorrect. File Name=fileName, Section Name=sectionName, Key Name=keyName, Value=value
Explanation
A configuration value is invalid in the volume locking specification file used.
Parameters
fileName : Name of the volume locking specification file with an error
sectionName : Name of the section with an error
keyName : Name of the erroneous item
value : Setting value of the erroneous item
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to the following in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) and ensure that descriptions in the volume locking specification file have no error:
"Creating a copy source volume locking specification file"
"Creating a destination source volume locking specification file"
The specified volume is currently in use. Volume Name=volumeName
Explanation
The specified volume is being used by another process.
Parameters
volumeName : Name of the volume with an error
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until processing of this volume by another command is completed.
An error occurred in the process of locking a volume of the communication service. Error=errCode
Explanation
An error occurred during processing for obtaining a communication service lock.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.4 Error Codes of Volume Lock Function" to take action according to the instructions for errCode. Then, re-execute the processing.
An error occurred in the process of unlocking a volume of the communication service. Error=errCode
Explanation
An error occurred during the process of releasing a communication service lock.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.4 Error Codes of Volume Lock Function" to take action according to the instructions for errCode. Then, re-execute the processing.
An error occurred during the process of acquiring a lock status of the communication service. Error=errCode
Explanation
An error occurred during the process of obtaining communication service lock information.
Parameters
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "B.4 Error Codes of Volume Lock Function" to take action according to the instructions for errCode. Then, re-execute the processing.
The GDS volume should be the same size.
Explanation
GDS volumes must be the same size.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a copy destination volume that is the same size as the copy source volume.
The shadow class in SDX object cannot be used. Class Name=className
Explanation
An SDX object in the shadow class cannot be used.
Parameters
className : Class name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an SDX object that is not in the shadow class.
The SDX object of the stripe type cannot be used. Class Name=className, SDX Object Name=objectName
Explanation
An SDX object of the stripe type cannot be used.
Parameters
className : Class name
objectName : SDX object name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an SDX object of the single or mirror type.
The SDX object of the concatenation type cannot be used. Class Name=className, SDX Object Name=objectName
Explanation
An SDX object of the concatenation type cannot be used.
Parameters
className : Class name
objectName : SDX object name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an SDX object of the single or mirror type.
This option cannot be used for volume which is not SDX object. Option=option
Explanation
This option can be used only for SDX object volumes.
Parameters
option : Option
System Response
The system terminates processing.
System Administrator Corrective Action
Specify this option only for SDX object volumes.
It failed in running synchronization process. GDS Command=command
Explanation
Synchronous processing failed to start.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute the processing.
It failed in resume synchronization process. GDS Command=command
Explanation
Restarting synchronous processing failed.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute the processing.
It failed in suspend synchronization process. GDS Command=command
Explanation
Suspending synchronous processing failed.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute processing.
It failed in running snapshot process. GDS Command=command
Explanation
Starting snapshot processing failed.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute the processing.
It failed in stopping copy process. GDS Command=command
Explanation
Stopping the copy process has failed.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute the processing.
It failed in cancel copy process. GDS Command=command
Explanation
Cancelling the copy processing has failed.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute the processing.
It failed in remove proxy. GDS Command=command
Explanation
Releasing the proxy has failed.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute processing.
Failed to execute the GDS command. Command=command
Explanation
Executing a GDS command has failed.
Parameters
command : GDS command where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute processing.
It failed in active volume. Class Name=className, Volume Name=volumeName
Explanation
Starting a volume has failed.
Parameters
className : Class name
volumeName : Volume name
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute processing.
It failed in stopping volume. Class Name=className, Volume Name=volumeName
Explanation
Stopping a volume has failed.
Parameters
className : Class name
volumeName : Volume name
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute processing.
A SDX object information could not be acquired. Class Name=className, SDX Object Name=objectName
Explanation
Obtaining SDX object information has failed.
Parameters
className : Class name
objectName : SDX object name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the SDX object status.
Because the relation between Master and Proxy has been established between source object and target object, the Run of the copy processing cannot be done. Class Name=className, Source Object Name=srcObjectName, Target Object Name=dstObjectName
Explanation
Copy processing cannot be executed because a master-proxy relationship has been established between the copy source object and the copy destination object.
Parameters
className : Class name
srcObjectName : Source object name
dstObjectName : Destination object name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify objects that have no master-proxy relationship.
Copy processing cannot be executed because it belongs to disk group as which two volume is the same. Disk Group Name=groupName
Explanation
Copy processing cannot be executed because two volumes belong to the same disk group.
Parameters
groupName : Disk group name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a volume in a different disk group. Execute the sdxinfo command to check the disk group to which a volume belongs.
Copy processing cannot be executed because the target object is a master object of other Proxy. Class Name=className, Target Object Name=dstObjectName, Proxy Object Name of Target Object=proxyObjectName
Explanation
Copy processing cannot be executed because the copy destination object becomes the master object of another proxy.
Parameters
className : Class name
dstObjectName : Destination object name
proxyObjectName : Proxy object name
System Response
The system terminates processing.
System Administrator Corrective Action
Make sure that the copy destination object is not the copy source of another SDX object.
Copy processing cannot be executed because the total number of slices comprising the master volume, and the slices comprising the proxy volume that is related to the master volume, must not exceed thirty-two. Class Name=className, Source Volume Name=volumeName
Explanation
Copy processing cannot be executed because the number of slices that constitute a copy source volume and the number of slices that constitute all copy destination volumes linked to the copy source volume add up to a total of 33 or more.
Parameters
className : Class name
volumeName : Source volume name
System Response
The system terminates processing.
System Administrator Corrective Action
Take care so that the total number of slices does not exceed 32.
Copy processing cannot be executed because the source object is a proxy object of other Master. Class Name=className, Source Object Name=srcObjectName, Master Object Name of Source Object=masterObjectName
Explanation
Copy processing cannot be executed because the copy source object becomes the proxy object of another master.
Parameters
className : Class name
srcObjectName : Source object name
masterObjectName : Master object name
System Response
The system terminates processing.
System Administrator Corrective Action
Make sure that the copy source object is not the copy destination of another SDX object.
Copy processing cannot be executed because copying slice exists. Class Name=className, SDX Object Name=objectName
Explanation
Copy processing cannot be executed because a slice is being copied.
Parameters
className : Class name
objectName : SDX object name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for the copying of the slice to be completed, and re-execute processing.
Copy processing cannot be executed because temporarily detach slice exists. Class Name=className, SDX Object Name=objectName
Explanation
Copy processing cannot be executed because a slice is in the temporary isolation state.
Parameters
className : Class name
objectName : SDX object name
System Response
The system terminates processing.
System Administrator Corrective Action
Incorporate the slice in the temporary isolation state, and re-execute processing.
Processing cannot be executed because source volume status of INVALID. Class Name=className, Source Volume Name=volumeName
Explanation
Processing cannot be executed because the copy source volume is in the INVALID state.
Parameters
className : Class name
volumeName : Source volume name
System Response
The system terminates processing.
System Administrator Corrective Action
Use another normal volume to restore the copy source volume. Alternatively, refer to the PRIMECLUSTER(TM) Global Disk Services Guide to restore the copy source volume.
Processing cannot be executed because the relation between master and proxy of source object and target object is not the part status. Class Name=className, Master Object Name=masterObjectName, Proxy Object Name=proxyObjectName
Explanation
Processing cannot be executed because the master-and-proxy relationship between the copy source object and the copy destination object is not in the separation state.
Parameters
className : Class name
masterObjectName : Master object name
proxyObjectName : Proxy object name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the states of the copy source object and copy destination object.
The target object cannot use a hardware copy function because of mirror composition. Class Name=className, Target Object Name=dstObjectName
Explanation
The hardware copy function cannot be used because the copy destination object has a mirroring configuration.
Parameters
className : Class name
dstObjectName : Destination object name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify the -Xgds-softcopy option, and use the GDS software copy function.
A hardware copy function cannot be used because it belongs to the mirror group that a lower level group is connected. Class Name=className, SDX Object Name=objectName
Explanation
The hardware copy function cannot be used because a lower-level group belongs to a connected mirror group.
Parameters
className : Class name
objectName : SDX object name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify the -Xgds-softcopy option, and use the GDS software copy function.
The specified volume is an error in GDS. Master Volume Name=masterVolume, Proxy Volume Name=proxyVolume
Explanation
An error occurred at GDS of the specified volume.
Parameters
masterVolume : Master volume name
proxyVolume : Proxy volume name
System Response
The system terminates processing.
System Administrator Corrective Action
After eliminating the cause of the error that occurred at GDS, execute the swsrpcancel command to cancel the replication processing.
A GDS Information could not be acquired.
Explanation
Obtaining GDS information failed.
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the message output immediately prior to this message, and re-execute processing.
The device is excluded. Device Name=deviceName
Explanation
The relevant device is being used by another command of AdvancedCopy Manager.
Parameters
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until the processing by another command for the relevant device is finished.
The Loggroup that the device belongs to is excluded. Loggroup Name=logGroupName, Device Name=deviceName
Explanation
A switch-type SDX object cannot be used.
Parameters
logGroupName : Log group name
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until the processing by another command of the log group for the relevant device is finished.
A device include in the Loggroup is excluded. Loggroup Name=logGroupName, Device Name=deviceName
Explanation
The relevant device included in the log group is being used by another command of AdvancedCopy Manager.
Parameters
logGroupName : Log group name
deviceName : Device name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until the processing by another command for the relevant device included in the log group is finished.
The Loggroup is excluded. Loggroup Name=logGroupName
Explanation
The relevant log group is being used by another command of AdvancedCopy Manager.
Parameters
logGroupName : Log group name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until the processing by another command for the relevant log group is finished.
The SDX object of the switch type cannot be used. Class Name=className, SDX Object Name=objectName
Explanation
An SDX object of the switch type cannot be used.
Parameters
className : Class name
objectName : SDX object name
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an SDX object of the single or mirror type.
This function cannot be used for SDX object.
Explanation
The SDX object cannot use this function.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an object other than the SDX object.
The feature not supported in this disk array device. Function Name=function
Explanation
This ETERNUS Disk storage system does not support the displayed function.
Parameters
function : Function name. Any of the following function names is displayed:
Displayed Strings | Function Name |
|---|---|
Mode Change | Mode change function |
Stack Mode | Stack mode function |
Consistency Mode | Consistency mode function |
Reverse | Synchronous processing reverse function |
Concurrent Suspend | Concurrent suspend function |
Concurrent Suspend from the copy destination array | Concurrent suspend command instruction function to the copy destination device |
System Response
The system terminates processing.
System Administrator Corrective Action
Check if this ETERNUS Disk storage system supports the function shown in function.
Deleting the disk partitions failed. Error=errCode, Disk Name=diskName
Explanation
Disk partition deletion failed.
Parameters
errCode : Error code and location where error was detected
diskName : Name of the logical unit (disk) that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of the Logical Unit (disk) that issued the error, then re-execute.
Failed to re-read disk layout information. Error=errCode, Disk Name=diskName
Explanation
Re-reading of the disk management information failed.
Parameters
errCode : Error code and location where error was detected
diskName : Name of the logical unit (disk) that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of the Logical Unit (disk) that issued the error, then re-execute.
For Linux, this message is issued when the partitions included in diskName are in the mounted state.
Cannot use dynamic disk. Disk Name=diskName
Explanation
Dynamic disks cannot be used.
Parameters
diskName : Name of the logical unit (disk) that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Dynamic disks are not supported for copy in logical unit (disk) units. Only basic disks are supported for copy in logical unit (disk) units.
Failed to get the disk information. Disk Name=diskName
Explanation
It failed to fetch disk information.
Parameters
diskName : Name of the logical unit (disk) that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
This error can possibly occur when there are a large number of partitions in the Logical Unit (disk).
Check and correct the value that was set in the MountableCheckCount or the MountableCheckInterval in the disk drive map file, and the re-execute the transaction.
When operating on Windows Server 2008 or later, then the volume in which the error occurred might be offline - in this case, bring it online. Refer to "Notes about the online/offline status of disks" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on doing this.
Failed to set mount point. Error=errCode, Volume Name=volumeName, Mount Point=mountPoint
Explanation
Mount point assignment failed.
Parameters
errCode : Error code and location where error was detected
volumeName : Name of volume that issued the error
mountPoint : Name of mount point that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Failed to delete mount point. Error=errCode, Volume Name=volumeName, Mount Point=mountPoint
Explanation
Mount point deletion failed.
Parameters
errCode : Error code and location where error was detected
volumeName : Name of volume that issued the error
mountPoint : Name of mount point that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The setting value of the Drive Letter Mapping files in incorrect. File Name=fileName, Section Name=sectionName, Key Name=keyName, Value=value, Reason=reason
Explanation
The value set for the drive letter map file is invalid.
Parameters
fileName : Name of the drive letter map file that issued the error
sectionName : Name of the section that issued the error
keyName : Name of key that issued the error
value : Settings value that issued the error
reason : Error reason. One of the following character strings is displayed:
Invalid format.
Drive Letter in use.
Directory does not exist.
Directory not empty.
System Response
The system terminates processing.
System Administrator Corrective Action
The required action depends on the character string shown in reason. Take action as follows in accordance with the character string:
"Invalid format."
The value of the drive letter mapping file is invalid.
Refer to "Drive letter mapping file" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows). Then, set the correct value, and re-execute.
"Drive Letter in use."
The drive letter set for value in the drive letter mapping file is already in use by another volume.
Specify a drive letter that can be used, then re-execute.
"Directory does not exist."
The directory specified in value in the drive letter mapping file does not exist.
Specify an existing directory, then re-execute.
"Directory not empty."
The directory specified in value in the drive letter mapping file is not empty.
Specify an empty directory, then re-execute.
The specified volume is not MBR disk. Volume Name=volumeName
Explanation
The specified volume is not an MBR disk.
Parameters
volumeName : Name of volume that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Specify an MBR disk, then re-execute.
Failed to update disk layout information. Error=errCode, Disk Name=diskName
Explanation
Update of disk management information failed.
Parameters
errCode : Error code and location where error was detected
diskName : Name of logical unit (disk) that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of the Logical Unit (disk) that issued the error, then re-execute.
Cannot open device. Error=errCode, Device Name=deviceName
Explanation
The disk cannot be opened.
Parameters
errCode : Error code and location where error was detected
deviceName : Name of device that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of the device that issued the error, then re-execute.
Failed to assign drive letter. Volume Name=volumeName
Explanation
Failed to assign drive letter.
Parameters
volumeName : Name of volume that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Check the following, and re-execute.
Set value in the Drive Letter Mapping file
Status of the Logical Unit (disk)
The license is not registered. Volume Name=volumeName, Serial Number =serialNumber, Copy Type=copyType
Explanation
The license of storage device that has the specified volume is not registered.
When the copy type is remote:
The license that can use REC is not registered in the license management function.
When the copy type is local:
The license that can use OPC/QuickOPC/SnapOPC/SnapOPC+/EC is not registered in the license management function.
Parameters
volumeName : Volume name
serialNumber : Serial number
copyType : Copy type
System Response
The system terminates processing.
System Administrator Corrective Action
Register the license of storage device that has the specified volume.
When the copy type is remote:
Register the license that can use REC in the license management function.
When the copy type is local:
Register the license that can use OPC/QuickOPC/SnapOPC/SnapOPC+/EC in the license management function.
License Manager is not installed.
Explanation
The program of the license management function has not been installed.
The system environment may be broken.
System Response
The system terminates processing.
System Administrator Corrective Action
Install the ETERNUS SF Manager again.
The license information could not be acquired. Serial Number=serialNumber, Error=errCode, Detail=detail
Explanation
The incense information could not be acquired.
Parameters
serialNumber : Serial number
errCode : Error code
detail : Detailed error information
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The device information could not be acquired. Device Name=deviceName, Error=errCode , Detail=detail
Explanation
The device information could not be acquired.
Parameters
deviceName : Device name
errCode : Error code
detail : Detailed error information
System Response
The system terminates processing.
System Administrator Corrective Action
Check the device status.
If "User error occurred.[xxxx]" is displayed at detail in this message:
Take actions according to swsrpxxxx message. (Note that xxxx does not contain swsrp.)
If "STX error occurred.[error]" is displayed at detail in this message:
Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" for the information on error to take appropriate actions.
Failed to delete the partition information of the Device Mapper Multipath disk. Disk Name=diskName
Explanation
The disk partition information of the Device Mapper Multipath could not be deleted.
Parameters
diskName : Name of device that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Unmount all of partitions on the specified disk, and execute again.
Failed to read the partition information of the Device Mapper Multipath disk. Disk Name=diskName
Explanation
The disk partition information of the Device Mapper Multipath could not be read.
Parameters
diskName : Name of device that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of device that issued the error, and execute again.
The Device Mapper Multipath disk cannot be used as the copy destination volume. Disk Name=diskName
Explanation
The disk of the Device Mapper Multipath cannot be used as the copy destination volume.
Parameters
diskName : Name of device that issued the error
System Response
The system terminates processing.
System Administrator Corrective Action
Check the specified device name, and execute again.
Flushing filesystem buffers failed. Error=errCode, Volume Name=volumeName
Explanation
Flushing of the file system buffer failed.
Parameters
errCode : Error code and error-detection point
volumeName : Erroneous volume name
System Response
The system terminates processing.
System Administrator Corrective Action
When operating on Windows Server 2008 or later, check that the copy source volume or copy destination volume is online. If the volume in which an error occurred is offline, make its volume online. Refer to "Notes about the online/offline status of disks" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for information on the method of the appropriate action.
If there are no file systems or unsupported file systems on the volume in which an error occurred, flushing of the file system buffer may fail. Check the status of file systems.
The volume in which an error occurred may be locked. When the volume is locked, flushing of the file system buffer failed.
The volume may be locked in order to protect its volume. Check whether the operation to be executed is correct.
The volume may be locked by other operation of AdvancedCopy Manager.
Refer to "Pre-processing and Post-processing of Backup and Restoration" and "Pre-processing and Post-processing of Replication" in the ETERNUS SF AdvancedCopy Manager Operation Guide for details.
If you still have a problem, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
An unsupported copy type is set in the copyset of the storage group. The storage group=groupName
Explanation
There is a copyset of an unsupported copy type registered for a volume in the specified storage group.
Parameters
groupName : Target storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Re-register a copyset of a supported copy type.
The backup synchronization processing is already in progress for the storage group: groupName.
Explanation
The backup synchronization processing is already in progress for the storage group shown in groupName.
Parameters
groupName : Storage group name
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
No shadow copy exists to be displayed.
Explanation
The shadow copies to be displayed are not found.
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
Synchronization processing is already in progress. Storage Group Name=groupName
Explanation
Synchronization processing on the specified storage group is already in progress.
Parameters
groupName : Target storage group name
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
The storage group: groupName does not exist.
Explanation
The storage group specified for Exchange Server does not exist.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the specified storage group name is registered.
Rollforward cannot be done since both the log files and database files exist on the same device for the storage group: groupName.
Explanation
The log file in the storage group exists on the same device as the database file.
If the log file exists on the same device as the database file, restoration in Roll forward mode cannot be executed because the log file restored as a result of restoration overwrites the latest log file (the original data is lost).
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpvssrestore_exchange command with the -point option (point-in-time mode) specified.
If restoration is to be performed in Roll forward mode in the future, allocate a log file to a device different from that for the database.
The registered storage group information for the storage group: groupName does not exist.
Explanation
Storage group information is not registered.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
If this message is displayed when you specify both -delete and -sgname options with the swsrpdbinfo_exchange command:
Check whether the specified storage group name is correct.
If this message is displayed when a command other than the above is executed:
Execute the swsrpdbinfo_exchange command to register storage group information.
The information about the storage group: groupName has changed since last registered information.
Explanation
Storage group configuration information has been changed.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpdbinfo_exchange command to register the latest storage group information.
Illegal option option is used.
Explanation
An invalid option was specified with the command.
Parameters
option : Specified option
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct option.
Incorrect Parameter for option option.
Explanation
An invalid parameter was passed to the specified option.
Parameters
option : Specified option
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct parameter.
Incorrect number of arguments.
Explanation
An invalid argument number was passed to the command.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct number of arguments.
The options option1 and option2 can not be used together.
Explanation
The specified options are mutually exclusive and cannot be specified together.
Parameters
option1 : Specified option 1
option2 : Specified option 2
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct combination of options.
The option option is mandatory.
Explanation
A required option is not specified.
Parameters
option : Required option
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute using the correct syntax.
Mount of the storage group: groupName could not be completed since one or more of the stores could not be mounted.
Explanation
MS Exchange returned an error while a database was mounted.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Dismount of the storage group: groupName could not be completed since one or more of the stores could not be dismounted.
Explanation
MS Exchange returned an error while a database was dismounted.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the service of Exchange Server is active.
Unable to access Exchange Information.
Explanation
Exchange Server could not be accessed.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the following.
Check whether the user who executed the command belongs to the Administrators group and the Domain Admin group.
When Exchange Server is employed on MSCS, Check whether the -evs option is properly set as the command.
Check whether Exchange Server is properly installed on the machine on which this command is executed.
Check whether the service of Exchange Server is active.
Check whether a machine on which Exchange Server is installed exists in the network.
Select Exchange System Manager, Tool, Monitor and Status, and Status Window to check the status of Exchange Server.
If you still have a problem, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Registered device information for AdvancedCopy Manager does not exist.
Explanation
The transaction volume is not registered in the file that contains the registration information for a transaction volume.
System Response
The system terminates processing.
System Administrator Corrective Action
Register device information for AdvancedCopy Manager and re-execute the command.
The log file fileName was not found.
Explanation
Log file is not found.
Parameters
fileName : Log file name with a path
System Response
The system terminates processing.
System Administrator Corrective Action
To perform Roll forward restoration, all log files from the one backed up previously to the current one must exist.
Check whether a log file exists on the specified path. If a normal log file exists, copy it to the indicated path and re-execute. If not, perform restoration in point-in-time mode.
This may also occur when roll-forward restoration is performed after backup immediately following the creation of a public folder database. Perform the point-in-time restoration in this case as well.
This message is also output if the target database is not dismounted when the roll-forward restoration is performed. Perform dismount, and try the restoration again. Refer to "Preparation" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for the dismount method.
Roll forward restore cannot continue because of the problems in log files for the storage group: groupName.
Explanation
Roll forward restoration cannot be continued because a problem occurred in the log file.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the exchange command "ESEUTIL /ML Enn" (nn is a storage group number) while the storage group is dismounted. Check the error information displayed and take appropriate corrective action.
Roll forward restoration cannot continue since the backup information is inconsistent.
Explanation
Roll forward restoration cannot be continued because backup information is inconsistent.
System Response
The system terminates processing.
System Administrator Corrective Action
Perform restoration in point-in-time mode by using the correct backup data.
The current log file of the storage group: groupName is not found.
Explanation
The current log file of the specified storage group cannot be found in the path that was returned from Exchange Server.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Use the exchange system manager to obtain the log file path of the storage group. Check whether the E0n.LOG file exists in the path obtained from the exchange manager. If the drive can be accessed, perform the following:
If the swstdbinfo_exchange command was once executed, use the exchange system manager to check whether a mailbox store or public store exists in the storage group. If no store exists, create a mailbox or public store and mount the store for log file creation. If more than one store exists, ensure only one store is mounted.
If the swstdbinfo_exchange command has never been executed and the log file location is known, set the file in the actual log path. Use the exchange system manager to try to mount a store. If no store is mounted, restore the last backup data and execute the swstdbinfo_exchange command. If the same message is displayed again, contact Fujitsu Technical Support.
AdvancedCopy Manager operation has failed.
Explanation
An error occurred during execution of the AdvancedCopy Manage command.
System Response
The system terminates processing.
System Administrator Corrective Action
Take the corrective action indicated by the error message.
No Storage group exists in the exchange server.
Explanation
No storage group exists for Exchange Server.
System Response
The system terminates processing.
System Administrator Corrective Action
Create a storage group for Exchange Server and execute the command.
There are no mailbox store and public store in the storage group: groupName.
Explanation
No database exists for the storage group.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Create a database for the storage group specified for Exchange Server and execute the command.
The log file fileName is corrupted.
Explanation
Roll forward restoration cannot be performed because the log file is inconsistent.
Parameters
fileName : Log file name with a path
System Response
The system terminates processing.
System Administrator Corrective Action
Roll-forward restoration cannot be performed. Perform restoration in point-in-time mode.
Specified storage group is in use by other processings. Storage Group Name=groupName
Explanation
The specified storage group is being used for other processing.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until other command processing for this storage group is finished.
A backup volume is specified as backup destinations for plural database volumes. Backup Volume Name=volumeName
Explanation
One backup volume is specified as a target backup volume of multiple database volumes.
Parameters
volumeName : Backup volume name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the contents of the device map file and re-execute.
Restoration cannot be performed, because the synchronization processing from an original volume to a replica volume is in progress. Storage Group Name=groupName
Explanation
Restoration cannot be performed because synchronous processing is currently being executed.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Stop synchronous processing and re-execute.
The "-y" option cannot be specified if all the original and replica volumes exist in the same unit.
Explanation
The -y option cannot be specified when all original and replica volumes exist in the same box.
System Response
The system terminates processing.
System Administrator Corrective Action
If all original and replica volumes exist in the same box, execute the command without -y option specified.
The "-m" option cannot be specified if all backup volumes exist in this server.
Explanation
The -m option cannot be specified when all backup volumes exist on the local server.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command without -m option specified.
The "-y" option cannot be specified if synchronization processing is restarted. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The -y option cannot be specified to restart synchronous processing.
Parameters
srcVolumeName : Source volume name
srcServerName : Source volume server name
dstVolumeName : Destination volume name
dstServerName : Destination volume server name
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command without -y option specified.
Copy processing is in an error status. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
Copy processing is faulty.
Parameters
srcVolumeName : Source volume name
srcServerName : Source volume server name
dstVolumeName : Destination volume name
dstServerName : Destination volume server name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Copy processing is in a HALT status. An error occurred in remote copying. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
Copy processing is in HALT state. An error occurred during remote copying.
Parameters
srcVolumeName : Source volume name
srcServerName : Source volume server name
dstVolumeName : Destination volume name
dstServerName : Destination volume server name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Copy processing cannot be cancelled, because it does not exist. Storage Group Name=groupName
Explanation
Termination of copy processing failed because the specified copy processing was not found.
Parameters
groupName : Storage group name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the copy status and copy direction of the specified volume and re-execute.
The operational server in Exchange management must be the original server. Original Volume Name=srcVolumeName@srcServerName, Replica Volume Name=dstVolumeName@dstServerName
Explanation
The operating server for exchange operation must be an original volume server.
Parameters
srcVolumeName : Source volume name
srcServerName : Source volume server name
dstVolumeName : Destination volume name
dstServerName : Destination volume server name
System Response
The system terminates processing.
System Administrator Corrective Action
Change the definition of replication volume information and re-execute.
Multiple backup server configuration is not supported. Storage Group Name=groupName
Explanation
A multiple backup server configuration is not supported.
Parameters
groupName : Name of the storage group in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the backup server settings.
The information about the backup server is not registered in replication function. Storage Group Name=groupName, Backup Server Name=serverName
Explanation
Backup server information is not registered in the replication function.
Parameters
groupName : Name of the storage group in which an error occurred
serverName : Name of the backup server in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpsetvol command to register the transaction volume and backup volume that are used for the operation.
Deleting the disk partitions failed. Error=errCode, Disk Name=diskName
Explanation
Disk partitions cannot be deleted.
Parameters
errCode : Error code and the location where an error was detected
diskName : Name of the disk on which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
An error occurred in VSS processing. Processing Phase=phase, Detected API=api, Error=errCode
Explanation
An error occurred during VSS processing.
Parameters
phase : Processing phase (processing step) in which an error occurred
api : API in which an error occurred
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
This message is output in the following cases. Take corrective actions that correspond to the respective cases:
When Exchange Server database backup is being performed in a Windows Server 2008 or later, if the backup fails due to communication timeout error caused by machine load or network load:
For high frequency, edit the VSSHP environment file to change the communication timeout value. Refer to "Notes on communication timeout error of VSSHP" of "Backing up databases" in "Backup and restore of Exchange Server database in Windows Server 2008 or later" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) for how to edit the VSSHP environment file.
When Exchange Server database backup is being performed in a Windows Server 2008 or later, if an error message starting with "STXV" is output in the Windows application log and the backup fails:
If the message starting with "STXV" is output in the Windows application log, corrective action is required on the VSSHP side. Check the event ID output after "STXV" to take corrective action according to the VSSHP manual. Refer to "Messages" in the ETERNUS VSS Hardware Provider User's Guide for error message/event ID in VSSHP.
When Exchange Server database backup is performed while Advanced Copy for Exchange Server database restore is running:
Check the session status using the Web Console or swsrpstat_exchange command, wait for the session to complete, and then re-execute.
If nothing falls under the above cases, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The Writer Metadata Document could not be acquired. Exchange Server Name=serverName, Storage Group Name=groupName
Explanation
An attempt to obtain the writer metadata document failed.
Parameters
serverName : Name of the Exchange server in which an error occurred
groupName : Name of the storage group in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether:
The processing target storage group is mounted.
The Exchange Information Store service is active.
If the above problems are not found, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The Exchange writer is in error status. Processing Phase=phase, Instance ID=instanceID, Status=status
Explanation
The Exchange writer failed.
Parameters
phase : Processing phase (processing step) in which an error occurred
instanceID : Instance ID of the Exchange writer that failed
status : Exchange writer status code
System Response
The system terminates processing.
System Administrator Corrective Action
If this error occurs by executing the swsrpvssbackup_exchange command:
Exchange Server database to be backed up may not be mounted. After mounting the Exchange Server database, re-execute the swsrpvssbackup_exchange command.
If this error occurs by executing the swsrpvssrestore_exchange command:
Check that "Preparation" in the ETERNUS SF AdvancedCopy Manager Operation Guide has been executed.
If it has not been executed, it is necessary to restart the Microsoft Exchange Information Store service to recover the Exchange writer status.
Note that clients connected to the Exchange Server may cause unexpected termination or connection termination by restarting the Microsoft Exchange Information Store service.
In consultation with your Exchange administrator, restart the Microsoft Exchange Information Store service.
If this error occurs by executing the Backup Execute Script of the Backup Wizard:
Exchange Server database to be backed up may not be mounted. After mounting the Exchange Server database, re-execute the Backup Execution Script.
If the above does not apply, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The writer status could not be acquired. Processing Phase=phase
Explanation
An attempt to obtain writer status information failed.
Parameters
phase : Processing phase (processing step) in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
There is a problem about consistency of backup data. CMD=command, EXIT CODE=exitCode
Explanation
Backup data has a consistency problem.
Parameters
command : Command character string of the ESEUTIL command that caused an error
exitCode : Return code of the ESEUTIL command
System Response
The system terminates processing.
System Administrator Corrective Action
If this message is displayed when the swsrpvssbackup_exchange command is executed:
It is possible that the path to the database file to be backed up or the path to the directory in which to store log files is too long. Refer to the following section in "Backup and Restore of Exchange Server Databases" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to properly reset the path to the database file to be backed up or the path to the directory in which to store log files.
For Windows Server 2003:
"Operation Design" in "Backup and restore of Exchange Server database in Windows Server 2003"
For Windows Server 2008 or later:
"Operation Design" in "Backup and restore of Exchange Server database in Windows Server 2008 or later"
In all other cases:
The copy source file may be damaged. Refer to the Exchange Server 2003 Error Recovery Guide to check and recover the database condition.
Conversion to an AdvancedCopy Manager volume name failed. Volume Name=volumeName
Explanation
Conversion to an AdvancedCopy Manager volume name failed.
Parameters
volumeName : Name of the Windows volume (\\?\Volume{GUID}\) in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Conversion to a Windows volume name failed. Volume Name=volumeName
Explanation
Conversion to a Windows volume name failed.
Parameters
volumeName : Name of the AdvancedCopy Manager volume (gXdYpZ) in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
This message is output in the circumstances shown below. Take the action that suits the circumstance.
In Windows Server 2008 or later, if the target disk was offline when the Exchange Server associated command was executed:
Use the disk management window and the DISKPART tool to change the disk status to online.
If the swsrpvssbackup_exchange command was executed for a volume that contains shadow copies of a different storage group or a database or if the swsrpshadowadm_exchange command was executed for a disk where the partition configuration has been changed since the initial backup:
Refer to "Operation design" and "Changing the configuration" under "Exchange database backup and restore" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to check that the configuration is correct.
If the above does not apply, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Conversion to a Windows volume name failed. Path=pathName
Explanation
Conversion to a Windows volume name failed.
Parameters
pathName : Path (drive letter or mount point) on which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Restore cannot be run. This is because the content of Metadata Documents is invalid. Exchange Server Name=serverName, Storage Group Name=groupName
Explanation
Restoration cannot be performed because the metadata document contains invalid data.
Parameters
serverName : Name of the Exchange server on which an error occurred
groupName : Name of the storage group in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm that a valid metadata document is allocated to the backup server, and re-execute the command.
If you still have a problem, collect the backup component documents prepared for the backup server, writer metadata documents. Then, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Restoring files failed. CMD=command
Explanation
Files could not be restored.
Parameters
command : Command character string of the replication creation command that caused an error
System Response
The system terminates processing.
System Administrator Corrective Action
Take action according to the contents of the message output immediately before this message, and re-execute the command.
The information of the copyset could not be acquired. Source Disk Name=diskName
Explanation
Copyset information could not be obtained.
Parameters
diskName : Name of the source disk on which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Register the copyset information of the disk on which an error occurred.
An error occurred in shadow copy import processing.
Explanation
An error occurred during shadow copy import processing.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
There is no backup file. Exchange Server Name=serverName, Storage Group Name=groupName, File Name=fileName
Explanation
The backup file is not found.
Parameters
serverName : Name of the Exchange server on which an error occurred
groupName : Name of the storage group in which an error occurred (for Exchange Server 2003 or Exchange Server 2007), or the database name in which an error occurred (for Exchange Server 2010 or Exchange Server 2013)
fileName : Name of the file that was not found
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether a backup file exists in the backup volume.
COM library could not be initialized.
Explanation
The COM library initialization failed.
System Response
The system terminates processing.
System Administrator Corrective Action
The shortage of a memory or a fatal error is likely to be the cause. When the shortage of a memory is the cause, terminate any other applications, and re-execute. If this is not the cause, check the environment of Windows, and re-execute.
This version of ETERNUS provider is not supported. Version=versionNumber
Explanation
This version of ETERNUS provider is not supported in this environment and cannot be used.
Parameters
versionNumber : ETERNUS provider version
System Response
The system terminates processing.
System Administrator Corrective Action
Obtain the version of the ETERNUS provider being used.
Compatibility can be checked by executing "vssadmin list providers" from the command prompt.
The copy types of the copy sets in which the storage group is stored must be the same. Storage Group Name=groupName
Explanation
The copy types of the copy sets in which the storage group is stored must be the same.
Parameters
groupName : Name of the storage group where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Correct the copyset information so that the copy types are the same.
The execution state of advanced copy could not be acquired. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName, Detail=errCode
Explanation
The execution state of advanced copy could not be acquired.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" to take the corrective action shown in errCode.
The backup could not be executed because an equivalency maintenance status was not reached. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName
Explanation
The backup could not be executed because an equivalency maintenance state has not been reached.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the status of synchronous process, and re-execute the command.
The operation could not be executed because the copy type of the copyset is not EC. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName
Explanation
The operation could not be executed because the copy type of the copyset is not EC.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Change the copy type of the copy set to EC and re-execute the command.
The copy processing is in the state of HALT. The error occurred with a remote copy. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName
Explanation
The copy processing is in HALT state. The error occurred with a remote copy.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
This is a hardware error. Eliminate the cause of the hardware problem.
There is no Synchronization process that can be stopped. Storage Group Name=groupName
Explanation
There is no synchronization processing that can be stopped.
Parameters
groupName : Name of the storage group where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the copy status of the specified storage group, and re-execute the command.
Synchronization process to forcibly suspend does not exist. Storage Group Name=groupName
Explanation
Synchronization processing cannot be forcibly suspended.
Parameters
groupName : Name of the storage group where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Synchronization processing can only be forcibly suspended when the value in Status column displayed by the swsrpshadowadm_exchange command corresponds to one of the copy statuses shown in parentheses below:
Synchronization processing is undergoing total copy or differential copy ("sync")
Synchronization processing is in an equivalency maintenance state ("equivalent")
Synchronization is in hardware suspend state ("halt(sync)" or "halt(equivalent)")
Check the copy status of the specified storage group, and re-execute the command.
The advanced copy function cannot be used. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName, Error=errCode, SK/ASC/ASCQ=sense
Explanation
The advanced copy function cannot be used.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
errCode : Error code returned by the provider
sense : Sense data
System Response
The system terminates processing.
System Administrator Corrective Action
Take the corrective action shown in errCode.
An error occurred in copy processing. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName, Error=errMessage
Explanation
An error occurred in copy processing.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
errMessage : Error message returned by the provider
System Response
The system terminates processing.
System Administrator Corrective Action
Take the corrective action shown in errMessage.
The information of the copyset could not be acquired. Source Disk Name=srcDiskName, Copyset Group Name=groupName
Explanation
Copyset information could not be acquired.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
groupName : Name of the copyset group where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Register copyset information for the disk where the error occurred.
A physical copy cannot be stopped because a shadow copy exists. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName
Explanation
A physical copy cannot be stopped because there is a shadow copy.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute the command after the physical copy completes or after the shadow copy has been deleted.
There is no QuickOPC process that can be stopped. Storage Group Name=groupName
Explanation
There is no QuickOPC process that can be stopped.
Parameters
groupName : Name of the storage group where the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the copy status of the specified storage group, and re-execute the command.
No shadow copy exists to be deleted.
Explanation
The shadow copy to be deleted cannot be found.
System Response
The system terminates processing.
System Administrator Corrective Action
The shadow copy to be deleted cannot be found. Check that the options and parameters specified in the command are valid.
An error occurred in copy processing. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName, Error=errMessage
Explanation
An error occurred in the copy processing.
Parameters
srcDiskName : Name of copy source disk for which the error occurred
dstDiskName : Name of copy destination disk for which the error occurred
errMessage : Error message returned by the ETERNUS VSS Hardware Provider
System Response
The system terminates processing.
System Administrator Corrective Action
Take the corrective action shown in errMessage.
This version of ETERNUS VSS Hardware Provider is not supported. Version=versionNumber
Explanation
This version of ETERNUS VSS Hardware Provider cannot be used.
Parameters
versionNumber : ETERNUS VSS Hardware Provider version
System Response
The system terminates processing.
System Administrator Corrective Action
Check the version of ETERNUS VSS Hardware Provider being used.
Execute "vssadmin list providers" at the command prompt to check the version of the ETERNUS VSS Hardware Provider.
The information of the copyset could not be acquired. Source Disk Name=srcDiskName
Explanation
The copyset information could not be obtained.
Parameters
srcDiskName : Name of copy source disk for which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Register the copyset information of the disk for which the error occurred.
The VSSHP command could not be started. VSSHP Command Name=commandName
Explanation
The ETERNUS VSS Hardware Provider command startup failed.
Parameters
commandName : ETERNUS VSS Hardware Provider command name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
An Error occurred in executing the VSSHP command. VSSHP Command Name=commandName
Explanation
The execution results of the ETERNUS VSS Hardware Provider command are invalid.
Parameters
commandName : ETERNUS VSS Hardware Provider command name
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Rollforward cannot be done since both the log files and database files exist on the same device for the database: dbName.
Explanation
The log file in the database exists on the same device as the database file.
If the log file exists on the same device as the database file, restoration in Roll forward mode cannot be executed because the log file restored as a result of restoration overwrites the latest log file (the original data is lost).
Parameters
dbName : Database name
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpvssrestore_exchange command with the -point option (point-in-time mode) specified.
If restoration is to be performed in Roll forward mode in the future, allocate a log file to a device different from that for the database.
The registered database information for the database: dbName does not exist.
Explanation
Database information is not registered.
Parameters
dbName : Database name
System Response
The system terminates processing.
System Administrator Corrective Action
If this message is displayed when you specify both -delete and -dbname options with the swsrpdbinfo_exchange command:
Check whether the specified database name is correct.
If this message is displayed when a command other than the above is executed:
Execute the swsrpdbinfo_exchange command to register database information.
The information about the database: dbName has changed since last registered information.
Explanation
Database configuration information has been changed.
Parameters
dbName : Database name
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpdbinfo_exchange command to register the latest database information.
Roll forward restore cannot continue because of the problems in log files for the database: dbName.
Explanation
Roll forward restoration cannot be continued because a problem occurred in the log file.
Parameters
dbName : Database name
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the exchange command "ESEUTIL /ML Enn" (nn is a database number) while the database is dismounted. Check the error information displayed and take appropriate corrective action.
Specified database is in use by other processings. Database Name=dbName
Explanation
The specified database is being used for other processing.
Parameters
dbName : Database name
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until other processing for the specified database is finished.
Multiple backup server configuration is not supported. Database Name=dbName
Explanation
A multiple backup server configuration is not supported.
Parameters
dbName : Name of the database in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the backup server settings.
The information about the backup server is not registered in replication function. Database Name=dbName, Backup Server Name=serverName
Explanation
Backup server information is not registered in the replication function.
Parameters
dbName : Name of the database in which an error occurred
serverName : Name of the backup server in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpsetvol command to register the transaction volume and backup volume that are used for the operation.
The Writer Metadata Document could not be acquired. Exchange Server Name=serverName, Database Name=dbName
Explanation
An attempt to obtain the writer metadata document failed.
Parameters
serverName : Name of the Exchange server in which an error occurred
dbName : Name of the database in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether:
The processing target database is mounted.
The Exchange Information Store service is active.
If the above problems are not found, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Restore cannot be run. This is because the content of Metadata Documents is invalid. Exchange Server Name=serverName, Database Name=dbName
Explanation
Restoration cannot be performed because the metadata document contains invalid data.
Parameters
serverName : Name of the Exchange server in which an error occurred
dbName : Name of the database in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm that a valid metadata document is allocated to the backup server and re-execute the command.
If the problem cannot be solved, collect the backup component documents prepared for the backup server, writer metadata documents. Then, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The copy types of the copysets in which the database is stored must be the same. Database Name=dbName
Explanation
The copy types of the copy sets in which the database is stored must be the same.
Parameters
dbName : Name of the database in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Correct the copyset information so that the copy types are the same.
There is no QuickOPC process that can be stopped. Database Name=dbName
Explanation
There is no QuickOPC process that can be stopped.
Parameters
dbName : Name of the database in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the copy status of the specified database, and re-execute the command.
Any Exchange database information is not registered.
Explanation
No database information is registered.
System Response
The system terminates processing.
System Administrator Corrective Action
This message appears in the following cases.
Initial setup for database information has not been executed.
Operations to display Exchange Server database information have been performed after the swsrpdbinfo_exchange command has been executed with the -clean or -delete option specified.
Database information must be registered when performing the Exchange Server database backup/restore. Refer to the following sections in "Backup and Restore of Exchange Server Databases" in the ETERNUS SF AdvancedCopy Manager Operation Guide (for Windows) to confirm that the correct environment has been selected, and re-execute.
"Preparation" in "Backup and restore of Exchange Server database in Windows Server 2003"
"Preparation" in "Backup and restore of Exchange Server database in Windows Server 2008 or later"
Internal Error. System returned failure.
Explanation
An internal error occurred.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Internal Error. Exchange operation has failed.
Explanation
Exchange Server operation failed.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Internal Error. Query for exchange information has failed.
Explanation
Exchange information could not be referenced.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Internal error. Accessing registered information has failed.
Explanation
The registration information of the storage group or database could not be accessed.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Internal Error. Insufficient memory.
Explanation
The system has run short of memory.
System Response
The system terminates processing.
System Administrator Corrective Action
Increase the system memory capacity.
A memory leak may have occurred. Check the memory usage.
No shadow copy exists to be displayed.
Explanation
No shadow copy exists to be displayed.
System Response
The system terminates processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
A drive letter or a mount point has not been assigned to the backup volume for some reason. Backup Volume Name=volumeName, Mount Point=mountPoint, Reason=reason
Explanation
A drive letter or a mount point has not been assigned to the backup volume for some reason.
Parameters
volumeName : Name of AdvancedCopy Manager volume to which a drive letter or mount point was not assigned.
mountPoint : Drive letter or mount point to be assigned
reason : Reason a drive letter or mount point was not assigned
System Response
The system continues processing.
System Administrator Corrective Action
Carry out the corrective action for the cause shown in reason.
Because backup processing itself became successful, assign a drive letter or a mount point manually if needed.
The operation was cancelled by the user.
Explanation
The operation was cancelled by the user.
System Response
The system terminates processing.
System Administrator Corrective Action
No action is required.
The processing for PreRestore event has been completed.
Explanation
The processing for PreRestore event has been completed.
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
Restore the following files.
Explanation
Restore the following files.
System Response
The system continues processing.
System Administrator Corrective Action
Manually restore the files displayed just after this message.
Press 'Y' key to continue when restoration is completed. If you are to cancel restoration, press 'Q' key.
Explanation
Press 'Y' key to continue when restoration is completed. If you are to cancel restoration, press 'Q' key.
System Response
The system continues processing.
System Administrator Corrective Action
Press 'Y' key after file restoration has been completed.
If you are to cancel the restoration processing, press 'Q' key.
The following files have not been restored yet.
Explanation
The following files have not been restored yet.
System Response
The system continues processing.
System Administrator Corrective Action
Manually restore the files displayed just after this message.
The processing for PostRestore event is performed.
Explanation
The processing for PostRestore event is performed.
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
This component is included in the backup target. Component Name=componentName
Explanation
This component is included in the backup target.
Parameters
componentName : Component name
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
This component is excluded from the backup target. Component Name=componentName
Explanation
This component is excluded from the backup target.
Parameters
componentName : Component name
System Response
The system continues processing.
System Administrator Corrective Action
No action is required because this is an informational message only.
The specified server is not registered with the replication management function. Server Name=serverName
Explanation
The specified server is not registered with the replication management function.
Parameters
serverName : Server name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Execute the swsrpsetvol command to register the transaction volume and backup volume that are used for the operation. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the command.
You are not authorized to run this command.
Explanation
You are not authorized to run this command.
System Response
The system terminates processing.
System Administrator Corrective Action
Re-execute processing with administrators authority.
The number of arguments is insufficient.
Explanation
The number of arguments is insufficient.
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct option.
An incorrect command was specified. Command=command
Explanation
An incorrect command was specified.
Parameters
command : Command in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct option.
An incorrect option was specified. Option=option
Explanation
An incorrect option was specified.
Parameters
option : Option in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct option.
An argument is required for this option. Option=option
Explanation
An argument is required for this option.
Parameters
option : Option in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct option.
The option option is mandatory.
Explanation
The mandatory option is not specified.
Parameters
option : Option in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct option.
One of the following options must be specified. Options=optionList
Explanation
One of the following options must be specified.
Parameters
optionList : Option list in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the usage of the command and re-execute with the correct option.
The specified component set name does not follow the naming convention for a component set.
Explanation
The specified component set name does not follow the naming convention for a component set.
System Response
The system terminates processing.
System Administrator Corrective Action
Specify a component set name following the naming convention.
This command cannot be run. This is because the resource backup command or resource restore command is running.
Explanation
This command cannot be run. This is because the swsrpvrq resource backup command or swsrpvrq resource restore command is running.
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until the swsrpvrq resource backup command or the swsrpvrq resource restore command terminates. Then, re-execute processing.
This command cannot be run. This is because another command is running.
Explanation
This command cannot be run. This is because another command is running.
System Response
The system terminates processing.
System Administrator Corrective Action
Wait until processing for another command terminates, and re-execute processing.
The component set information cannot be referred. This is because another command is referring or updating it. Component Set Name=componentSetName
Explanation
The component set information cannot be referred. This is because another command is referring or updating it.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for completion of processing regarding this component set by other commands.
The component set information cannot be updated. This is because another command is referring or updating it. Component Set Name=componentSetName
Explanation
The component set information cannot be updated. This is because another command is referring or updating it.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for completion of processing regarding this component set by other commands.
The specified component set already exists. Component Set Name=componentSetName
Explanation
The specified component set already exists.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the parameter is correct and re-execute the command.
To re-create the component set, execute the swsrpvrq componentset create command after removing it by the swsrpvrq componentset remove command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
If the error still occurs, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The specified component set does not exist. Component Set Name=componentSetName
Explanation
The specified component set does not exist.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the parameter is correct and re-execute the command.
Any component set does not exist.
Explanation
Any component set does not exist.
System Response
The system terminates processing.
System Administrator Corrective Action
Create at least one component set.
This command cannot be run. This is because the component is in use. Component Name=componentName
Explanation
This command cannot be run. This is because the component is in use.
Parameters
componentName : Component name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Wait for completion of processing regarding this component by other commands.
The specified component does not exist in writer metadata. Component Name=componentName
Explanation
The specified component does not exist in writer metadata.
Parameters
componentName : Component name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether if either of the following is true:
The component set name specified for the command is correct.
The VSS writer owning the component is active.
If the above does not apply, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The specified component has already been registered. Component Set Name=componentSetName, Writer Name=writerName, Component Name=componentName
Explanation
The specified component has already been registered.
Parameters
componentSetName : Component set name in which the error occurred
writerName : Writer name in which the error occurred
componentName : Component name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the specified component set name and the specified component name are correct. Then, re-execute the command.
It failed to get volume information. File Name=fileName, Reason=reason
Explanation
It failed to get volume information.
Parameters
fileName : File name in which the error occurred
reason : Reason in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The specified component is not registered. Component Set Name=componentSetName, Component Name=componentName
Explanation
The specified component is not registered.
Parameters
componentSetName : Component set name
componentName : Component name
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the specified component set name and the specified component name are correct. Then, re-execute the command.
The target components do not exit. Component Set Name=componentSetName
Explanation
The target components do not exit.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check that there is at least one target component, and re-execute the command.
The configuration information of a component has changed since it was registered. Component Set Name=componentSetName, Writer Name=writerName, Component Name=componentName
Explanation
The configuration information of a component has changed since it was registered.
Parameters
componentSetName : Component set name in which the error occurred
writerName : Writer name in which the error occurred
componentName : Component name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
To re-create the component set, execute the swsrpvrq componentset create command after removing it by the swsrpvrq componentset remove command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
The copy types of the copy sets in which the component set is stored must be the same. Component Set Name=componentSetName
Explanation
The copy types of the copy sets in which the component set is stored must be the same.
Parameters
componentSetName : Component set name
System Response
The system terminates processing.
System Administrator Corrective Action
Correct the copyset information so that the copy types are the same.
The copy type defined for a copy set is not supported. Component Set Name=componentSetName
Explanation
The copy type defined for a copy set is not supported.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Correct the copyset information so that the copy type is OPC or QuickOPC.
Backup to multiple backup servers cannot be performed. Component Set Name=componentSetName
Explanation
Backup to multiple backup servers cannot be performed.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Check the backup server settings.
There is an error in the content of the component list file.
Explanation
There is an error in the content of the component list file.
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether if either of the following is true:
The file is empty.
The same component appears multiple times in the file.
If the above does not apply, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Component information to be restored does not exist in the Backup Component Document. Component Set Name=componentSetName
Explanation
Component information to be restored does not exist in the Backup Component Document.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm whether a valid Backup Component Document is stored in the save directory of metadata documents, and re-execute the command.
If you still have a problem, collect the Backup Component Document and Writer Metadata Document stored in the save directory of metadata documents. Then, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Component information to be restored does not exist in the Writer Metadata Document. Component Set Name=componentSetName, Component Name=componentName
Explanation
Component information to be restored does not exist in the Writer Metadata Document.
Parameters
componentSetName : Component set name in which the error occurred
componentName : Component name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm whether a valid Writer Metadata Document is stored in the save directory of metadata documents, and re-execute the command.
If you still have a problem, collect the Backup Component Document and Writer Metadata Document stored in the save directory of metadata documents. Then, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
No shadow copy exists to be deleted.
Explanation
No shadow copy exists to be deleted.
System Response
The system terminates processing.
System Administrator Corrective Action
Check that the options and parameters specified in the command are valid.
Backup destination directory does not exist. Directory Name=dirName
Explanation
Backup destination directory does not exist.
Parameters
dirName : Directory name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm that the backup directory exists, and re-execute processing.
Data to be backed up does not exist.
Explanation
Data to be backed up does not exist.
System Response
The system terminates processing.
System Administrator Corrective Action
Check whether the VSS backup function for Hyper-V is used.
If it is not used, it is unnecessary to run this command.
Backup destination directory is not empty. Directory Name=dirName
Explanation
Backup destination directory is not empty.
Parameters
dirName : Directory name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm that the backup directory is empty, and re-execute processing.
Backup destination directory is empty. Directory Name=dirName
Explanation
Backup destination directory is empty.
Parameters
dirName : Directory name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Confirm that the backup directory is valid, and re-execute processing.
COM library could not be initialized.
Explanation
COM library could not be initialized.
System Response
The system terminates processing.
System Administrator Corrective Action
The shortage of a memory or a fatal error is likely to be the cause.
When the shortage of a memory is the cause, terminate any other applications, and re-execute.
If this is not the cause, check the environment of Windows, and re-execute.
An error occurred in VSS processing. Processing Phase=phase, Detected API=api, Error=errCode
Explanation
An error occurred in VSS processing.
Parameters
phase : Processing phase (processing step) in which an error occurred
api : API in which an error occurred
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
An error occurred in shadow copy import processing.
Explanation
An error occurred in shadow copy import processing.
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The VSS writer is in error status. Processing Phase=phase, Instance ID=instanceID, Status=status
Explanation
The VSS writer is in error state.
Parameters
phase : Processing phase (processing step) in which an error occurred
instanceID : Instance ID of the Exchange writer that failed
status : Exchange writer status code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The writer status could not be acquired. Processing Phase=phase
Explanation
The writer status could not be acquired.
Parameters
phase : Processing phase (processing step) in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Conversion to an AdvancedCopy Manager volume name failed. Volume Name=volumeName
Explanation
Conversion to an AdvancedCopy Manager volume name failed.
Parameters
volumeName : Name of the volume in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
Conversion to a Windows volume name failed. Volume Name=volumeName
Explanation
Conversion to a Windows volume name failed.
Parameters
volumeName : Name of the AdvancedCopy Manager volume in which an error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
This message is output in the circumstances shown below. Take the action that suits the circumstance.
If there are no partition in the target disk:
Create a partition.
If the target disk was offline:
Use the disk management window and the DISKPART tool to change the disk status to online.
If the above does not apply:
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The execution state of advanced copy could not be acquired. Source Disk Name=srcDiskName, Destination Disk Name=dstDiskName, Detail=errCode
Explanation
The execution state of advanced copy could not be acquired.
Parameters
srcDiskName : Name of the copy source disk where the error occurred
dstDiskName : Name of the copy destination disk where the error occurred
errCode :Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" to take the corrective action shown in errCode.
An error occurred when the component set definition file was being created. Component Set Name=componentSetName
Explanation
An error occurred when the component set definition file was being created.
Parameters
componentSetName : Component set name in which the error occurred
System Response
The system terminates processing.
System Administrator Corrective Action
Refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
The component set definition file is broken. File Name=fileName
Explanation
The component set definition file is broken.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
To re-create the component set, execute the swsrpvrq componentset create command after removing it by the swsrpvrq componentset remove command. Refer to "Command References" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on the commands.
If the error still occurs, refer to "Collecting the troubleshooting information" in the ETERNUS SF AdvancedCopy Manager Operation Guide to collect the information required for troubleshooting and contact Fujitsu Technical Support.
This command arguments are incorrect.
Explanation
This command arguments are incorrect.
System Response
The system terminates processing.
System Administrator Corrective Action
Do not execute this command. Execute the cluster unsetup command to unsetup the cluster setting.
Specify the correct argument to the command, if the cluster setup has been done by the method of "Solaris/Linux/HP-UX version cluster setup" in the ETERNUS SF Cluster Environment Setup Guide.
Failed to open the cluster environment setting file. Filename=fileName
Explanation
The cluster environment setting file (clsetup.ini) could not be opened.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the file and the access permission. Then, re-execute the command.
Failed to read the cluster environment setting file. Filename=fileName, Section=sectionName, Key=keyName
Explanation
The cluster environment setting file (clsetup.ini) could not be read.
Parameters
fileName : File name
sectionName : Section name
keyName : Key name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the access permission and the accuracy of the file data. Then, re-execute the command.
Failed to open the registry. Registry=registry, Key=keyName, Error=errCode
Explanation
The registry could not be opened.
Parameters
registry : Registry
keyName : Key name
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Recover registry information by using the OS standard function.
Failed to read the registry. Registry=registry, Key=keyName, Value=value, Error=errCode
Explanation
The registry could not be read.
Parameters
registry : Registry
keyName : Key name
value : Value name
errCode : Error code
System Response
The system terminates processing.
System Administrator Corrective Action
Recover registry information by using the OS standard function.
Failed to open the cluster setting definition file. Filename=fileName
Explanation
The cluster setting define file could not be opened.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the cluster setting definition file shown in fileName and the access permission. Then, re-execute the command.
Failed to read the cluster setting definition file. Filename=fileName, Line=lineNumber, Value=value
Explanation
The cluster setting definition file could not be read.
Parameters
fileName : File name
lineNumber : Line number
value : Data
System Response
The system terminates processing.
System Administrator Corrective Action
The cluster setting definition file shown in fileName may be corrupt. Replace the cluster setting definition file with the file that was originally installed, and re-execute the command.
The directory does not exist. Directory=dirName
Explanation
The directory could not be found.
Parameters
dirName : Directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the directory and the access permission. Then, re-execute the command.
Failed to copy the directory. Source Directory=srcDirName, Target Directory=dstDirName
Explanation
The directory could not be copied.
Parameters
srcDirName : Source directory for copying
dstDirName : Destination directory for copying
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the directory, the access permission, and the free disk space. Then, re-execute the command.
Failed to delete the directory. Directory=dirName
Explanation
The directory could not be deleted.
Parameters
dirName : Directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the directory and the access permission. Then, re-execute the command.
Failed to move the directory. Source Directory=srcDirName, Target Directory=dstDirName
Explanation
The file could not be moved.
Parameters
srcDirName : Source directory for moving
dstDirName : Destination directory for moving
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the directory, the access permission, and the free disk space. Then, re-execute the command.
Failed to create a directory. Directory=dirName
Explanation
The directory could not be created.
Parameters
dirName : Directory name
System Response
The system terminates processing.
System Administrator Corrective Action
Check the access permission and the free disk space. Then, re-execute the command.
Failed to copy the file. Source Filename=srcFileName, Target Filename=dstFileName
Explanation
The file could not be copied.
Parameters
srcFileName : Source file for copying
dstFileName : Destination file for copying
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the file and the access permission. Then, re-execute the command.
Failed to delete the file. Filename=fileName
Explanation
The file could not be deleted.
Parameters
fileName : File name
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the file and the access permission. Then, re-execute the command.
Failed to move the file. Source Filename=srcFileName, Target Filename=dstFileName
Explanation
The file could not be moved.
Parameters
srcFileName : Source file for moving
dstFileName : Destination file for moving
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the directory, the access permission, and the free disk space. Then, re-execute the command.
Failed to create a link. Source Path=srcPathName, Target Path=dstPathName
Explanation
The link could not be created.
Parameters
srcPathName : Link source
dstPathName : Link destination
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the directory, the access permission, and the free disk space. Then, re-execute the command.
The command could not be called or the command failed. Command Line=commandLine
Explanation
The command could not be executed or command failed.
Parameters
commandLine : Command line
System Response
The system terminates processing.
System Administrator Corrective Action
Check for the presence of the command shown in commandLine.
