This section explains how to collect the data required to diagnose the causes of problems.
About Collection Methods
The initial troubleshooting data can be collected using the following methods.
Based on each collection method's characteristics, chose the appropriate one according to the environment and system state in which the problem occurred.
Collecting data from the admin server
This method involves executing a troubleshooting data collection command (rcxadm mgrctl snap -all) on the admin server.
This method allows collection of data from all managed servers at once via the network. This is easier than executing a command individually on each managed server.
For how to collect the data, refer to "Collecting Data from the Admin Server (rcxadm mgrctl snap -all)".
Executing the rcxadm mgrctl snap -all command requires approximately the free space determined by the following formula: Number_of_registered_servers * 30 MB + 65 MB
Collecting data separately from each server
This method involves executing a data collection command (rcxadm mgrctl snap or rcxadm agtctl snap) on each server.
For how to collect the data, refer to "Collecting Data Separately from each Server (rcxadm mgrctl snap, rcxadm agtctl snap)".
Around 65 MB of free space is required to execute the rcxadm mgrctl snap command, and around 30 MB of free space is required to execute the rcxadm agtctl snap command.
Collecting HBA address rename Setup Service Environment Data
This method involves collecting data that is required for identifying the cause of a problem that occurs on the HBA address rename setup service.
For how to collect the data, refer to "Collecting HBA address rename Setup Service Environment Data".
About 8 MB of free space is required to collect troubleshooting data for the HBA address rename server.
Note
[VMware]
For VMware ESX4, please also collect and send the following data to Fujitsu technical staff.
Use the copy command to collect and send the following files.
/var/log/vmware/hostd.log
/var/log/vmware/hostd-*.log
/var/log/vmware/hostd-*.log.gz
Collect and send the result (output) of the following command.
/usr/sbin/esxcfg-firewall -q
For VMware ESXi, perform the following procedures on the server from which data is to be collected:
When VMware ESXi is not registered with VM management software
Connect with VMware ESXi on the target VMware client.
Select [Export]-[Export System Logs] from the [File] menu.
The [Export System Logs] dialog is displayed.
Specify the system log download destination.
Click <OK>.
When VMware ESXi is registered with VM management software
Connect with VM management software on the VMware client.
Select [Export]-[Export System Logs] from the [File] menu.
The [Export System Logs] dialog is displayed.
Select the target VMware ESXi.
Specify the system log download destination.
Click <OK>.
Send the data output to the download destination to Fujitsu technical staff.
[Windows]
For Windows, also collect the output result of command execution using the following procedure.
Collect and send the output result (applied patch list of UpdateAdvisor (middleware)) of the following command to Fujitsu technical staff.
UpdateAdvisor_installation_destination\uam showup |
Collect and send the output result (information of firewall configuration) of the following command to Fujitsu technical staff.
When using Windows 2008 or a later version
netsh advfirewall show allprofile |
When using Windows 2003
netsh firewall show state ENABLE |
Use the copy command to directly collect the LAN Manager modules stored in the following location and send them to Fujitsu technical staff.
Manager_installation_destination\ScwPro\tftp\agent\dos\boot\NETBIND.COM
Manager_installation_destination\ScwPro\tftp\agent\dos\boot\PROTMAN.DOS
Manager_installation_destination\ScwPro\tftp\agent\dos\boot\PROTMAN.EXE
[Linux]
For Linux, also collect the output result of command execution using the following procedure.
Collect and send the output result (table information of packet filter rules) of the following command.
iptables --list --verbose |
Collecting Data from the Admin Server (rcxadm mgrctl snap -all)
Troubleshooting data from every managed server can be collected all at once by executing the command for collecting troubleshooting data, rcxadm mgrctl snap -all, on an admin server.
The following method is used to collect data with the data collection command, rcxadm mgrctl snap -all.
Collection Method
Perform the following procedure on the admin server to collect investigation data:
Log on to the admin server with OS administrative privileges.
OS administrative privileges are required to collect troubleshooting data.
Execute the rcxadm mgrctl snap -all command.
[Windows Manager]
>"Installation_folder\SVROR\Manager\bin\rcxadm" mgrctl snap [-dir directory] -all <RETURN> |
[Linux Manager]
# /opt/FJSVrcvmr/bin/rcxadm mgrctl snap [-dir directory] -all <RETURN> |
Send the collected troubleshooting data to Fujitsu technical staff.
Note
The manager must be running on the admin server in order to collect data from the admin server. If the manager cannot be run, collect data from each server.
When collecting data via the admin server, data cannot be collected from a managed server in the following cases.
Communication cannot be established with the server
The managed server is stopped
In either case, however, data will continue to be collected from other managed servers.
Use the command execution logs to check the execution results.
For details, refer to "5.11 rcxadm mgrctl" in the "Reference Guide (Command) VE".
For managed servers where data collection has failed, collect data by either executing the rcxadm mgrctl snap -all command on the admin server again, or by executing the rcxadm agtctl snap command on the managed server where data collection failed.
[VMware]
When a managed server is VMware ESXi, data cannot be collected from that managed server.
Use the procedure described in "About Collection Methods" for collecting data.
Collecting Data Separately from each Server (rcxadm mgrctl snap, rcxadm agtctl snap)
In addition to the rcxadm mgrctl snap -all command, which can collect troubleshooting data from all the managed servers at once, the commands rcxadm mgrctl snap and rcxadm agtctl snap are also provided. These collect data from only the server on which they are executed.
Use the following procedure to collect data with the rcxadm mgrctl snap command or the rcxadm agtctl snap command.
Collection Method
Perform the following procedure on the server from which data is to be collected:
Log on to the server with OS administrator privileges.
OS administrative privileges are required to collect troubleshooting data.
Execute the rcxadm mgrctl snap command or the rcxadm agtctl snap command.
Note that the command differs depending on the server from which data is collected.
For Admin Servers:
[Windows Manager]
>"Installation_folder\SVROR\Manager\bin\rcxadm" mgrctl snap [-dir directory] <RETURN> |
[Linux Manager]
# /opt/FJSVrcvmr/bin/rcxadm mgrctl snap [-dir directory] <RETURN> |
For Managed Servers:
[Windows] [Hyper-V]
>"Installation_folder\Agent\bin\rcxadm" agtctl snap [-dir directory] <RETURN> |
[Linux] [VMware] [KVM]
# /opt/FJSVrcxat/bin/rcxadm agtctl snap [-dir directory] <RETURN> |
[Solaris] [Solaris Zones]
# /opt/FJSVrcvat/bin/rcxadm agtctl snap [-dir directory] <RETURN> |
Send the collected troubleshooting data to Fujitsu technical staff.
For details, refer to "5.2 rcxadm agtctl" or "5.11 rcxadm mgrctl" in the "Reference Guide (Command) VE".
Note
[VMware]
When the managed server is VMware ESXi, collect data using the procedure described in "About Collection Methods".
Collecting HBA address rename Setup Service Environment Data
The following method is used to collect the troubleshooting data necessary to investigate problems that occur on an HBA address rename setup service.
Collection Method
Perform the following procedure on the HBA address rename server to collect troubleshooting data.
Collect files from the HBA address rename server.
[Windows]
From the HBA address rename server, collect the log file installation_folder\WWN Recovery\rcxinstaller.log, and all files and folders under the following folder: installation_folder\WWN Recovery\var.
[Linux]
Collect the log file /var/tmp/rcxhbainstaller.log, and all files and folders under the following folder: /var/opt/FJSVrcvhb.
Obtain OS system logs.
[Windows]
Collect event logs (application and system logs).
[Linux]
Collect all /var/log/messages and /var/log/messages.X files. (The messages.X part represents the file name such as messages.1 or messages.2)
Take a screenshot of the window displayed when the problem occurred.
Perform the following operation on the HBA address rename server from which the data is to be collected in order to take a screenshot of the window:
Press the [Print Screen] key to copy image data onto the Clipboard, and then paste the image data into an image editing tool and save it as a bitmap file.
Obtain system version information.
[Windows]
From Windows explorer, right-click the "My Computer" icon, and select [Properties] from the popup menu.
In the [System Properties] dialog click the [General] tab and use the procedure explained in step 3 to obtain information such as the OS type, version and level, and service pack number.
[Linux]
Execute and collect the results of the following commands.
# cat /etc/redhat-release <RETURN> |
# cat /proc/version <RETURN> |
# cat /proc/meminfo <RETURN> |
# cat /proc/cpuinfo <RETURN> |
# rpm -qa <RETURN> |
Send the collected troubleshooting data to Fujitsu technical staff.
