This section explains how to collect exhaustive troubleshooting data.
When the cause of a problem cannot be determined from the initial troubleshooting data, exhaustive troubleshooting data becomes necessary.
About Collection Methods
The troubleshooting data used to identify the causes of problems is collected by executing troubleshooting data collection commands (rcxadm mgrctl snap -full or rcxadm agtctl snap -full) on each server.
About 80 MB of free space is required to use this function.
Collection Method
Perform the following procedures on the server from which data is to be collected:
Log on to the server with OS administrator privileges.
OS administrative privileges are required for collecting investigation data.
Execute the rcxadm mgrctl snap -full command or the rcxadm agtctl snap -full command.
Note that the command differs depending on the server from which data is collected.
For Admin Servers:
[Windows Manager]
>"Installation_folder\SVROR\Manager\bin\rcxadm" mgrctl snap -full [-dir directory] <RETURN> |
[Linux Manager]
# /opt/FJSVrcvmr/bin/rcxadm mgrctl snap -full [-dir directory] <RETURN> |
For Managed Servers:
[Windows] [Hyper-V]
>"Installation_folder\Agent\bin\rcxadm" agtctl snap -full [-dir directory] <RETURN> |
[Linux] [VMware] [KVM]
# /opt/FJSVrcxat/bin/rcxadm agtctl snap -full [-dir directory] <RETURN> |
[Solaris] [Solaris Zones]
# /opt/FJSVrcvat/bin/rcxadm agtctl snap -full [-dir directory] <RETURN> |
Send the collected troubleshooting data to Fujitsu technical staff.
For details, refer to "5.2 rcxadm agtctl" or "5.11 rcxadm mgrctl" in the "Reference Guide (Command) VE".
Note
[Hyper-V]
The following files should also be collected manually.
Collect them using Explorer and then send them to Fujitsu technical staff.
All files under the following folder: windows_folder\system32\wbem\logs
[VMware]
For VMware ESX 4 or VMware ESXi, collect data referring to "About Collection Methods" in "1.1.1 Collecting Initial Troubleshooting Data".
[Windows]
When it is necessary to collect event logs other than the logs collected as initial troubleshooting data, collect and send the output result of the following command to Fujitsu technical staff.
The time and date collection of logs was started is shown in yyyymmdd, and the time and date collection of logs was completed is shown in YYYYMMDD.
wmic ntevent where "(logfile='system' and timegenerated>='yyyymmdd' and timegenerated<='YYYYMMDD')" list /FORMAT:LIST wmic ntevent where "(logfile='security' and timegenerated>='yyyymmdd' and timegenerated<='YYYYMMDD')" list /FORMAT:LIST wmic ntevent where "(logfile='application' and timegenerated>='yyyymmdd' and timegenerated<='YYYYMMDD')" list /FORMAT:LIST |
