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ServerView Resource Orchestrator Cloud Edition V3.1.1 Setup Guide
ServerView

2.1.1 Manager Installation [Windows Manager]

This section explains installation of Windows managers.

2.1.1.1 Preparations

This section explains the preparations and checks required before commencing installation.

2.1.1.2 Software Preparation and Checks

Software preparation and checks are explained in the following sections.

This section explains the preparations and checks required before commencing the installation of Resource Orchestrator.

Host Name Checks

It is necessary to set the host name (FQDN) for the admin server to operate normally. Describe the host name in the hosts file, using 256 characters or less. In the hosts file, for the IP address of the admin server, configure the host name (FQDN) and then the computer name.

hosts File

System_drive\Windows\System32\drivers\etc\hosts

Note

When configuring the hosts file, note the following.

  • Do not set the host name (FQDN) and the computer name to "127.0.0.1".

  • Confirm that "127.0.0.1" (IPv4 format) is set to "localhost".
    Note that IPv6 format must not be set.

Example

When configuring the admin server with the IP address "10.10.10.10", the host name (FQDN) "remote1.example.com", and the computer name "remote1"

10.10.10.10 remote1.example.com remote1
127.0.0.1 localhost.localdomain localhost

For the admin client, either configure the hosts file so access to the admin server is possible using the host name (FQDN), or name resolution using a DNS server.


System Time Checks

Set the same system time for the admin server and managed servers.

If the system time differs, correct values will not be displayed in the [System Condition] tab on the ROR console.


Exclusive Software Checks

Before installing Resource Orchestrator, check that the software listed in "2.4.2.5 Exclusive Software" in the "Design Guide CE" and the manager of Resource Orchestrator have not been installed on the system.
Use the following procedure to check that exclusive software has not been installed.

  1. Open [Add or Remove Programs] on the Windows Control Panel.

    The [Add or Remove Programs] window will be displayed.

  2. Check that none of the software listed in "2.4.2.5 Exclusive Software" in the "Design Guide CE" or the following software are displayed.

    • "ServerView Resource Orchestrator Manager"

  3. If the names of exclusive software have been displayed, uninstall them according to the procedure described in the relevant manual before proceeding.

    If managers of an earlier version of Resource Orchestrator have been installed, they can be upgraded. Refer to "F.2 Manager".
    When reinstalling a manager on a system on which the same version of Resource Orchestrator has been installed, perform uninstallation referring to "20.1 Manager Uninstallation", and then perform the reinstallation.

    Information

    For Windows Server 2008 or later, select [Programs and Features] from the Windows Control Panel.

Note

  • When uninstalling exclusive software, there are cases where other system operation administrators might have installed the software, so check that deleting the software causes no problems before actually doing so.


Required Software Preparation and Checks

Before installing Resource Orchestrator, check that the required software, such as ServerView Operations Manager, given in "2.4.2.4 Required Software" in the "Design Guide CE" has been installed. If it has not been installed, install it before continuing.


Required Patch Checks

Before installing Resource Orchestrator, check that the required patches for the manager listed in "2.4.2.2 Required Patches" in the "Design Guide CE" have been applied.

If they have not been applied, apply them before continuing.


User Account Checks

This product automatically creates the user accounts listed below - if an application is using these OS user accounts, ensure there is no impact on the application before deleting them:


Single Sign-On Preparation and Checks

Before installing Resource Orchestrator, install ServerView Operations Manager.
Configure the directory service at that time.
It is also necessary to prepare certificates and perform registration of an administrator (privileged user) with the directory service.
For details, refer to "Chapter 12 Installing and Defining Single Sign-On" in the "Design Guide CE".

For setting up Resource Orchestrator, it is necessary to establish communication beforehand, since communication between the manager and the directory service requires LDAP (Lightweight Directory Access Protocol) of the TCP/IP protocol protected by SSL.
Use tools or commands to check communications.

Language Settings

As Resource Orchestrator installs programs that correspond to the supported language, language settings (locale) cannot be changed after installation.

Therefore, set the language (locale) to Japanese or English according to your operational requirements.

The example of language settings (locale) confirmation methods is given below:

Example

From the Control Panel, open [Date, Time, Language, and Regional Options] and select [Regional and Language Options].


2.1.1.3 Collecting and Checking Required Information

Before installing Resource Orchestrator, collect required information and check the system status, then determine the information to be specified on the installation window. The information that needs to be prepared is given below.

Parameters Used for Installation

The following table contains the parameters used for installation.

No.

Window

Entry

Description

1

Installation Folder Selection

Installation Folder

This is the folder where Resource Orchestrator is installed. (*)

  • When using a 64-bit (x64) OS

    Default value: C:\Program Files (x86)\Resource Orchestrator

  • When using a 32-bit (x86) OS

    Default value: C:\Program Files\Resource Orchestrator

The installation folder can contain 45 characters or less including the drive letter and "\".

A path starting with "\\" or a relative path cannot be specified.
Alphanumeric characters and blank spaces (" ") can be used.

Note

When using 64 bit Windows Server OSs, the following folder names cannot be specified for the installation folders.

  • "Program Files" Folder

2

Administrative User Creation

User Account

This is the user account name to be used for logging into Resource Orchestrator as an administrative user.

Specify the user registered in the directory service in "Single Sign-On Preparation and Checks" in "2.1.1.2 Software Preparation and Checks".

Specifying the administrator account, "administrator", of ServerView Operations Manager enables Single Sign-On coordination with ServerView Operations Manager when the OpenDS that is included with ServerView Operations Manager is used.

The name must start with an alphabetic character and can be up to 16 alphanumeric characters long, including underscores ("_"), hyphens ("-"), and periods, ("."). Input is case-sensitive.

3

Admin LAN Selection

Network to use for the admin LAN

This is the network to be used as the admin LAN. Select it from the list.
The maximum value for the subnet mask is 255.255.255.255 (32-bit mask). The minimum value is 255.255.0.0 (16-bit mask). However, 255.255.255.254 cannot be specified.

4

Port Number Settings

Interstage Management Console

This is the port number of the Interstage management console.

Default value: 12000

Web Server (Interstage HTTP Server)

This is the port number of the Web server.

Default value: 80

CORBA Service

The port number of the CORBA service used by Resource Orchestrator.

Default value: 8002

5

Admin Server Settings

FQDN for the Admin Server

The FQDN of the authentication server used by Resource Orchestrator. The FQDN of the authentication server must be the FQDN of the admin server.
The FQDN can be up to 255 characters long and must be supported for name resolution.

* Note: Specify an NTFS disk.


2.1.1.4 Configuration Parameter Checks

Check configuration parameters following the procedure below:

  1. Log in as the administrator.

  2. Start the installer.

    The installer is automatically displayed when the first DVD-ROM is set in the DVD drive. If it is not displayed, execute "RcSetup.exe" to start the installer.

  3. Select "Tool" on the window displayed, and then click "Environment setup conditions check tool". Configuration parameter checking will start.

    For ports with "is in use" displayed for the result of "Port status", confirm that those ports are used with the purpose of usage for Resource Orchestrator defined in C:\Windows\System32\drivers\etc\services.

    For the port information used by Resource Orchestrator, refer to "Appendix A Port List" in the "Design Guide CE".

    When ports being are used for something other than Resource Orchestrator, change the ports to use.

    For details on how to change ports to use, refer to "Appendix A Port List" in the "Design Guide CE".

  4. When configuration parameter checking is completed, the check results will be saved in the following location.

    C:\temp\ror_precheckresult-YYYY-MM-DD-hhmmss.txt

    Refer to the check results, and check that no error is contained. If any error is contained, remove the causes of the error.
    The file containing the results of confirmation is not automatically deleted during installation. Please delete it when it is no longer necessary.


2.1.1.5 Checking Used Port Numbers

When Resource Orchestrator is installed, the port numbers used by it will automatically be set in the services file of the system. So usually, there is no need to pay attention to port numbers.

If the port numbers used by Resource Orchestrator are being used for other applications, a message indicating that the numbers are in use is displayed when the installer is started, and installation will stop.
In that case, describe the entries for the following port numbers used by Resource Orchestrator in the services file using numbers not used by other software, and then start the installer.

Example

# service name port number/protocol name
nfdomain      23455/tcp
nfagent       23458/tcp
rcxmgr        23460/tcp
rcxweb        23461/tcp
rcxtask       23462/tcp
rcxmongrel1   23463/tcp
rcxmongrel2   23464/tcp
rcxdb         23465/tcp
rcxmongrel3   23466/tcp
rcxmongrel4   23467/tcp
rcxmongrel5   23468/tcp

For details on how to change the port number of the manager, refer to the following:


ephemeral Port

When the range of ephemeral port numbers on Windows is changed, the ephemeral port and the port to use conflict. In that case, select a port number which is not included in the range of the ephemeral port numbers.

The range of ephemeral port numbers is as below.

Other Ports

Check that the following ports are not used, and they are not included in the range for ephemeral ports.

If the following ports are in use or are included in the range for ephemeral ports, contact Fujitsu technical staff.

2.1.1.6 Installation

The procedure for manager installation is given below.

Before installation, check if "2.1.1.1 Preparations" have been performed.


Precautions for Installation

When a terminal server has been installed, execute the following command using the command prompt to change the terminal service to installation mode.

CHANGE USER /INSTALL
User session is ready to install applications.


Nullifying Firewall Settings for Ports to be used by Resource Orchestrator

When installing Resource Orchestrator on systems with active firewalls, in order to enable correct communication between the manager, agents, and clients, disable the firewall settings for the port numbers to be used for communication.

For the port numbers used by Resource Orchestrator and required software, refer to "Appendix A Port List" in the "Design Guide CE".

However, when port numbers have been changed by editing the services file during installation of Resource Orchestrator, replace the default port numbers listed in "Appendix A Port List" in the "Design Guide CE" with the port numbers changed to during installation.


Installation

The procedure for manager installation is given below.

  1. Log on as the administrator.

    Log on to the system on which the manager is to be installed.
    Log on using the Administrator account of the local computer.

  2. Start the installer.

    The installer is automatically displayed when the first DVD-ROM is set in the DVD drive. If it is not displayed, execute "RcSetup.exe" to start the installer.

  3. Click [Manager(Cloud Edition) installation].

  4. Following the installation wizard, enter the parameters prepared and confirmed in "Parameters Used for Installation" properly.

  5. Upon request of the wizard for DVD-ROM switching, set the second DVD-ROM and the third DVD-ROM to continue the installation.

Point

[Solaris Zones] [OVM for SPARC]
When BMC BladeLogic Server Automation is installed on the admin server and BMC BladeLogic Server Automation is installed after this product was installed, perform the following procedure:

  1. Stop the Interstage data store service in the Services window in Administrative Tools.

  2. Change the startup type from Automatic to Disabled.

It is necessary to set up the manager after installation. For details, refer to "2.1.3 Setup".

Note

  • Advisory Notes for Changing the Installation Folder

    • Enter the location using 45 characters or less.

    • When using 64 bit Windows Server OSs, the following folder names cannot be specified for the installation folders.

      • "Program Files" Folder

  • In the event of installation failure, restart and then log in as the user that performed the installation, and perform uninstallation following the uninstallation procedure.
    After that, remove the cause of the failure referring to the meaning of the output message and the suggested corrective actions, and then perform installation again.

  • If there are internal inconsistencies detected during installation, the messages "The problem occurred while installing it" or "Native Installer Failure" will be displayed and installation will fail. In this case, uninstall the manager and reinstall it. If the problem persists, please contact Fujitsu technical staff.

  • For uninstallation of managers, refer to "20.1.3 Uninstallation [Windows Manager]".

  • If rolling back to the previous status before an installation failure has not finished, the message "System has some on incomplete install information. Please delete before this installation" will be displayed and installation will fail. Uninstall the manager and reinstall it. For uninstallation of managers, refer to "20.1.3 Uninstallation [Windows Manager]". If the problem persists even if reinstallation is performed, please collect troubleshooting information and contact Fujitsu technical staff.

  • If used ports exist when performing installation, the message "The specified port number Port Number selected for ServerView Resource Orchestrator is already used." will be displayed, and installation will fail. If this happens, please contact Fujitsu technical staff.

  • The following files are created under the system drive after installation.

    • F4ANsetup.log

    • swinst.err

    • swrba_inst.log

    These files are the material for investigation of installation failure.


Post-installation Cautions