Interstage Shunsaku Data Manager Troubleshooting - Microsoft(R) Windows(R) 2000/ Microsoft(R) Windows Server(TM) 2003 - - UNIX -

3.6.1 Investigation Information for the Hang-up

The following information is necessary for the hang-up investigation.

• Requisite Information

  The following information is the requisite information for the hang-up investigation:

  • Environment files
  • Log files
  • Performance log files
  • System log (Event log)
  • User's operation record
  • Direct access key definition file (Only necessary when using the direct access function)

  Refer to 3.2 Collecting Requisite Information for more information on the information and how to collect it.

• Common Information

  The following information is the common information to error event:

  • Search expressions, return expressions, sort expressions (Only necessary when an API error occurs)
  • API snapshot log (Only necessary when an API error occurs)
  • Application sources
  • XML data
  • Shell script or batch

  Refer to 3.3 Collecting Common Information for more information on the information and how to collect it.

• Information of Each Event

  The following information is the information for each event using in the hang-up investigation.

  • Load module
  • map file (for Windows only)
  • Process dump
  • Process information

  Refer to the following sections 3.6.2 ~ 3.6.5 for more information on the information and how to collect it.