REMCS Agent Operator's Guide 1.5

2.6.2 Message of registration

This section explains the messages displayed when registration is performed from the REMCS Agent window.

Message	Failed in Online Registration.("return code ": e-mail) Or Failed in Online Registration.("return code ": SS-Agent) Or Failed in Online Registration.("return code ")
Explanation	Customer registration in the REMCS center or sending of configuration information failed. A setting error or e-mail communication problem caused by a communication error is assumed.
Response	1) Cope with it with reference to a return code. For details, refer to "2.6.4 Error return code list." When there is no return code in a code list, please contact with your local support. 2) When you do not solve the trouble, please contact with your local support.

Message	Failed in Request Customer Information to Management Server. ("return code ": file transfer) Or Failed in Request Customer Information to Management Server. ("return code ": SS-Agent) Or Failed in Request Customer Information to Management Server. ("return code ")
Explanation	This message is displayed only if a connection has been established with the management server. During an attempt at registration from the machine via the management server, the customer information file could not be downloaded from the management server. A setting error or problem caused by a communication error is assumed.
Response	1) If you have not updated REMCS environment setting after selecting "Management Server Connection", execute the change of environment setting. 2) Cope with it with reference to a return code. For details, refer to "2.6.4 Error return code list." When there is no return code in a code list, please contact with your local support. 3) If they are correctly defined, check whether the management server is connected. 4) If the settings are valid, and you do not solve the trouble in spite of coping by referencing to the return code, please contact with your local support.

Message	Failed Registration to Management Server. ("return code ": file transfer) Or Failed Registration to Management Server. ("return code ": SS-Agent) Or Failed Registration to Management Server. ("return code ") Or Failed registration to Management Server. ("return code ": file transfer) Or Failed registration to Management Server. ("return code ": SS-Agent) Or Failed registration to Management Server. ("return code ")
Explanation	This message is displayed only if a connection has been established with the management server. Machine registration on the management server failed. A setting error or problem caused by a communication error is assumed.
Response	1) If you have not updated REMCS environment setting after selecting "Management Server Connection", execute the change of environment setting. 2) Cope with it with reference to a return code. For details, refer to "2.6.4 Error return code list." When there is no return code in a code list, please contact with your local support. 3) If they are correctly defined, check whether the management server is connected. 4) If the settings are valid, and you do not solve the trouble in spite of coping by referencing to the return code, please contact with your local support.

Message	The registration data file could not be read. Or Failed registration Data file Read.
Explanation	The customer information file to be sent to the REMCS center and used for online registration could not be read. The registration data file (regist.txt) probably does not exist.
Response	1) Check the remaining capacity of the disk under a /opt directory. 2) If the remaining capacity of the disk is enough, back up the environmental definition file. Re-install the REMCS agent, and restore the environmental definition. 3) Perform online registration again. 4) If the message is displayed again, please contact with your local support.

Message	The registration data file could not be read. ("return code ")
Explanation	The customer information file transferred from the other system could not be read. The file may be broken.
Response	1) Make sure the registration was in English. If it was in Japanese, use Japanese for the registration. 2) Make sure the registration of the other system, from which the registration data were transferred, is successfully finished. 3) Save the registration data and transfer them again. Read them at the registration. 4) Check a return code. For details, refer to "2.6.4 Error return code list." When you can not find out return code on the code list, please contact with your local support.

Message	The registration data file could not be written. Or Failed registration Data File Write.
Explanation	The customer information file to be sent to the center and used for online registration could not be updated. The free disk space is insufficient, or the registration data file (regist.txt) does not exist.
Response	1) Check the remaining capacity of the disk under a /opt directory. 2) If the remaining capacity of the disk is enough, back up the environmental definition file. Re-install the REMCS agent, and restore the environmental definition. 3) Perform online registration again. 4) If the message is displayed again, please contact with your local support.

Message	The registration data file could not be written. ("return code ")
Explanation	The customer information file to be transferred to the other system could not be written. The free disk space may be insufficient.
Response	1) Check a return code. For details, refer to "2.6.4 Error return code list." When you can not find out return code on the code list, please contact with your local support.

Message	The registration data contain invalid code. The registration data file could not be written.
Explanation	The customer information file to be transferred to the other system could not be written. The registration data may contain Japanese code.
Response	1) Make sure the registration was in English. If it was in Japanese, use Japanese for the registration. 2) Save the registration data. 3) If the message is displayed again, please contact with your local support.