REMCS Agent Operator's Guide 1.5

2.6.6 Error return code list

Return code	Explanation	Possible cause	Corrective action
-2	Network error	HTTP API error	Check the network settings.
-7	Communication timeout	A timeout was detected during communication processing (HTTP, mail, etc.)	Check whether the SMTP server is running.
-10	Another task or process is carrying out communication.	Communication processing is busy.	Re-send after several minutes.
-12	The user ID is invalid.	The user ID is invalid.	Check the PROXY UserID.
-13	The password is invalid.	The password is invalid.	Check the PROXY Password.
-14	Memory allocation failure	HTTP API error Mail API error Insufficient memory	Quit unnecessary applications and services. Check whether the physical memory and the disk containing swap files have enough free space.
-15	Communication is disabled because there is no connection to the center.	The center is not connected.	Establish a connection to the center again.
-16	Insufficient disk capacity	HTTP API error Insufficient disk capacity Desk capacity is insufficient.	Increase the size of free space on the disk containing the installation directory (/opt/FJSVrlib), temporary directory (/tmp), and system directory.
-17	Communication is disabled during maintenance.	Maintenance in progress	Finish maintenance.
-18	The configuration information ID is inconsistent.	Configuration information sent from the machine has not reached the center, or configuration information that has reached the center has not been processed.	Wait for about 10 minutes. If this error then occurs again, re-send the configuration information.
-19	Parameter error	A required item is not included in environment settings such as HTTP and mail settings, or a setting is invalid.	Specify the required items correctly.
-20	The latest firmware is not registered in the center.	Firmware that can be received is not found.	None
-21	The machine ID is not registered in the center.	Registration has failed, or an attempt has been made to receive firmware immediately after registration.	1) Registration to a center could take a few minutes, so an error will occur if you try some operations immediately after a registration. Wait for more than 10 minutes, and retry. 2) If it still failed, the registration mail probably failed to be send to the REMCS center. Check whether there is a problem with the communication environment, and retry registration.
-22	The SS-Agent service is not active.	SS-Agent command activation has failed.	Check whether FJSVrmaos is installed. The developer investigates the cause.
-23	Restarting of the SS-Agent service has failed.
25	Event transmission failed.
-26	Shared pipe creation or reading has failed.	Resource shortage	Quit unnecessary applications and services, or restart the OS.
-27	File access error	HTTP API error Mail API error File creation error	Check whether disk capacity is sufficient.
-28	Temporary file access error	File creation error	Check whether the disk capacity is sufficient.
-29	SS-Agent is not installed.	SS-Agent is not installed, or the installation settings are invalid.	Reinstall FJSVrmaos.
-30	The function level of the management server is too low.		Upgrade the management server version.
-52	HTTP server error	HTTP server (center) error	1) Confirm whether there are mistakes In, HTTP connection environment (Proxy Server (host name/IP address), Proxy Port No, Proxy UserID, Proxy password) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is a problem in communication environment (DNS server, Proxy Server, default gateway etc.). (Confirm It with the network manager. )
-54	The HTTP server cannot be accessed.	HTTP API error
-55	The line has been disconnected. (HTTP)	HTTP API error
-56	HTTP error other than the above	HTTP API error HTTP server (center) error	1) Confirm whether there are mistakes In, HTTP connection environment (Proxy Server (host name/IP address), Proxy Port No, Proxy UserID, Proxy password) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is a problem in communication environment (DNS server, Proxy Server, default gateway etc.). (Confirm It with the network manager. )
-57	HTTP client connection timeout	HTTP API error	The server is busy. Wait for a while and retry.
-58	HTTP proxy server authentication error	HTTP API error	1) Confirm whether there are mistakes In, HTTP connection environment (Proxy Server (host name/IP address), Proxy Port No, Proxy UserID, Proxy password) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is a problem in communication environment (DNS server, Proxy Server, default gateway etc.). (Confirm It with the network manager. )
-62	Transfer server. An error is made on a file	HTTPI (file transfer) error	Check the management server name./Check the proxy server setting.
-64	Connectable with a file transfer server.	HTTPI (file transfer) error
-65	It circuit-cuts during a file transfer	HTTPI (file transfer) error
-66		HTTPI (file transfer) error
-67	Over Client connection timeout (file transfer)	HTTPI (file transfer) error	The server is busy. Wait for a while and retry.
-68	HTTP proxy server authentication error	HTTPI (file transfer) error	1) Confirm whether there are mistakes In, Management server name (host name/IP address) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is a problem in communication environment (DNS server, Proxy Server, default gateway etc.). (Confirm It with the network manager. )
-72	SMTP server error	Mail API error	1) Confirm whether there are mistakes in, mail connection environment ( SMTP Server, Sender E-mail Address) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is outside transmission permission, or the Sender E-mail Address is permitted with provider etc. 3) Confirm whether there are problem in communication environment (DNS server, mail server, default gateway etc.). (Confirm It with the network manager. )
-73	The SMTP server name is not found.	Mail API error	1) Confirm whether there are mistakes in, mail connection environment ( SMTP Server, Sender E-mail Address) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is outside transmission permission, or the Sender E-mail Address is permitted with provider etc. 3) Confirm whether there are problem in communication environment (DNS server, mail server, default gateway etc.). (Confirm It with the network manager. )
-74	No connection can be established with the SMTP server.	Mail API error
-76	MAIL send error	Mail API error	Please contact with your local support.
-77	An error occurred after acceptance of mail send processing. SS-Agent has probably retried sending.	Mail API error	1) Confirm whether there are mistakes in, mail connection environment ( SMTP Server, Sender E-mail Address) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is outside transmission permission, or the Sender E-mail Address is permitted with provider etc. 3) Confirm whether there are problem in communication environment (DNS server, mail server, default gateway etc.). (Confirm It with the network manager. )
-78	Mail send error	Mail API error	1) Confirm whether there are mistakes in, mail connection environment ( SMTP Server, Sender E-mail Address) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is outside transmission permission, or the Sender E-mail Address is permitted with provider etc. Confirm whether there are problem in communication environment (DNS server, mail server, default gateway etc.). (Confirm It with the network manager. )
-79	user authentication of SMTP error (POP before SMTP)	Mail API error	1) Confirm whether there are mistakes in the user SMTP authentication set up by "REMCS Environment Setting" menu. 2) Confirm whether there are problem in communication environment (POP server, DNS server, default gateway etc.). (Confirm It with the network manager.)
-86	SS-Agent call error	Calling SS-Agent API error	Check the FJSVrmaos installation conditions.
-91	Valid Mail-address is not found	Mail API error	1) Confirm whether there are mistakes in, mail connection environment ( SMTP Server, Sender E-mail Address) set up by "REMCS Environment Setting" menu. 2) Confirm whether there is outside transmission permission, or the Sender E-mail Address is permitted with provider etc. 3) Confirm whether there are problem in communication environment (DNS server, mail server, default gateway etc.). (Confirm It with the network manager. )