Patch application or deletion has already been started.
Explanation
A new operation related to the patch is not being accepted because the patch application or deletion processing has been started.
System Response
The system terminates processing.
Operator Corrective Action
Perform the operation again after completing the patch application or the deletion processing that has been started.
If you still have a problem, contact the system administrator.
System Administrator Corrective Action
Perform the operation again after completing the patch application or the deletion processing that has been started.
If the situation is not solved, check whether an error of ETERNUS SF Manager is output to the system log and the event log in the server. If output, refer to the article of the output message number to take the corrective action.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Some operations are being executed. Re-execute the operation after all operations have been completed.
Explanation
The patch application or deletion cannot be started because some of operations requested from the action of the screen or the command are in progress.
System Response
The system terminates processing.
Operator Corrective Action
Check the processing status with the Job Status pane of Web Console. Perform the operation again after completing all of the operations that are in progress.
If you still have a problem, contact the system administrator.
System Administrator Corrective Action
Check the processing status with the Job Status pane of Web Console. Perform the operation again after completing all of the operations that are in progress.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Invalid file is uploaded.
Explanation
There is the possibility that the specified file is one of the following:
The target version level is different.
The file is not in the Consolidated Patch format.
The file is corrupt.
System Response
The system terminates processing.
Operator Corrective Action
Check whether the applicable target version level described in the name of the Consolidated Patch file matches the version level of the ETERNUS SF Manager. Check the following for whether the file is in the Consolidated Patch format.
The file is not an update file of UpdateSite Fix Type.
The file has been obtained from the public site.
The name of the file and the content of the file have not been changed.
If there are no problems with the above, download the file again from the public site and perform the procedure.
If you still have a problem, contact the system administrator.
System Administrator Corrective Action
If you still have a problem even if you have executed the action described in [Operator Corrective Action], collect the information required for troubleshooting and contact Fujitsu Technical Support.
Failed to save uploaded file.
Explanation
Save of the uploaded file failed.
System Response
The system terminates processing.
Operator Corrective Action
Wait for a few minutes, and then execute the operation again.
If you still have a problem, contact the system administrator.
System Administrator Corrective Action
Check whether the file system to which the ETERNUS SF product is installed is writable.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Failed to apply or delete patch. Refer to Operation History for details.
Explanation
The patch application or the deletion processing performed last time has failed.
System Response
The system continues processing.
Operator Corrective Action
After clicking Log on the global navigation tab, click Operation History on the Category pane.
Refer the operation history displayed on the Main pane to check the problem occurred by the patch application or deletion. Then, refer to the article of the output message number to take the corrective action.
System Administrator Corrective Action
If you still have a problem even if you have executed the action described in [Operator Corrective Action], collect the information required for troubleshooting and contact Fujitsu Technical Support.
Specified consolidated patch is already applied.
Explanation
The specified Consolidated Patch is already applied.
System Response
The system terminates processing.
Operator Corrective Action
No action is required.
System Administrator Corrective Action
No action is required.
Invalid consolidated patch file is uploaded.
Explanation
The specified Consolidated Patch is incorrect.
System Response
The system terminates processing.
Operator Corrective Action
After checking whether the correct Consolidated Patch is specified, try again.
Refer to the Readme of the Consolidated Patch to check whether the following conditions are satisfied:
Prerequisite conditions
Incompatible conditions
Required disk free spaces
If the above conditions are not met, apply the Consolidated Patch again after removing of the cause of the problem.
Refer to the UpdateAdvisor for Middleware documents to refresh the update application management ledger.
Apply the Consolidated Patch again after refreshing.
If you still have a problem, contact the system administrator.
System Administrator Corrective Action
Collect the information required for troubleshooting and contact Fujitsu Technical Support.
Internal error occurred.
Explanation
An internal error occurred during the processing related to the Consolidated Patch.
System Response
The system terminates processing.
Operator Corrective Action
After checking whether the correct Consolidated Patch is specified, try again.
If you still have a problem, contact the system administrator.
System Administrator Corrective Action
Collect the information required for troubleshooting and contact Fujitsu Technical Support.
Patch related operation failed (s1)
Explanation
The operation related to the patch failed.
Parameters
s1 : Detailed information about the error that occurred
System Response
The system rejects operations related to the patch.
Operator Corrective Action
Contact the system administrator.
System Administrator Corrective Action
According to the information that was displayed in s1, perform the following actions.
Value Displayed in s1 | Action Plan |
|---|---|
011, | Check the followings. If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
|
041 | Check whether the file system to which the ETERNUS SF product is installed is writable. If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support. |
Others | Collect the information required for troubleshooting and contact Fujitsu Technical Support. |
Failed to update consolidated patch information.
Explanation
Updating of the Consolidated Patch information failed.
System Response
The system terminates processing.
Operator Corrective Action
Re-execute the operation related to the patch in which a problem occurred.
If you still have a problem, contact the system administrator.
System Administrator Corrective Action
Collect the information required for troubleshooting and contact Fujitsu Technical Support.
Failed to stop Manager
Explanation
Stopping of the Manager failed when the patch was being applied or deleted.
System Response
The system rejects operations related to the patch.
Operator Corrective Action
Contact the system administrator, and check whether the problem has been solved. If solved, no action is required.
If not solved, stop the operation for this software until the problem is solved.
System Administrator Corrective Action
Check that the espmt92201 message that indicates that an error has occurred with an operation in regard to patches has been output to the system log (event log). If the espmt92201 message has not been dealt with, refer to the explanation of the espmt92201 message to take the corrective action.
Once the problem has been resolved, notify the operator that the problem has been resolved.
Failed to start Manager
Explanation
Manager failed to start.
System Response
The system terminates processing.
Operator Corrective Action
Contact the system administrator, and check whether the problem has been solved. If solved, no action is required.
If not solved, stop the operation for this software until the problem is solved.
System Administrator Corrective Action
Check that the espmt92201 message that indicates that an error has occurred with an operation in regard to patches has been output to the system log (event log). If the espmt92201 message has not been dealt with, refer to the explanation of the espmt92201 message to take the corrective action.
Once the problem has been resolved, notify the operator that the problem has been resolved.
Failed to apply patch
Explanation
Patch failed to apply.
System Response
The system cancels the patch application and tries to return to the status before the operation is performed.
If the system fails to return, the system terminates its processing.
Operator Corrective Action
Contact the system administrator, and check whether the problem has been solved. If solved, no action is required.
If not solved, stop the operation for this software until the problem is solved.
System Administrator Corrective Action
Check the message that has been output to the system log (event log).
In the case when the espmt92101 message has been output
Check the followings.
The correct Consolidated Patch has been specified.
This software has been properly installed.
The UpdateAdvisor for Middleware has been properly installed.
Refer to the UpdateAdvisor for Middleware documents for how to confirm this.
Check that other tasks that use UpdateAdvisor for Middleware are not being executed at the same time.
After this, re-execute the operation in regard to the patch. Once the problem has been resolved, notify the operator that the problem has been resolved.
If you still have a problem, collect the information required for troubleshooting and contact Fujitsu Technical Support.
In the case when the espmt92201 message has been output
If the espmt92201 message has not been dealt with, refer to the explanation of the espmt92201 message to take the corrective action.
Once the problem has been resolved, notify the operator that the problem has been resolved.
Failed to delete all patches
Explanation
Patch deletion failed.
System Response
The system terminates the patch deletion processing.
Operator Corrective Action
Contact the system administrator, and check whether the problem has been solved. If solved, no action is required.
If not solved, stop the operation for this software until the problem is solved.
System Administrator Corrective Action
Check that the espmt92201 message that indicates that an error has occurred with an operation in regard to patches has been output to the system log (event log). If the espmt92201 message has not been dealt with, refer to the explanation of the espmt92201 message to take the corrective action.
Once the problem has been resolved, notify the operator that the problem has been resolved.
Patch related operation succeeded
Explanation
The operation related to the patch succeeded.
System Response
The system restarts the ETERNUS SF Manager services/daemons.
Operator Corrective Action
No action is required.
System Administrator Corrective Action
No action is required.
Patch related operation was cancelled
Explanation
The operation related to the patch was cancelled.
System Response
The system cancels all of the operations related to the patch and returns it to the status before the operations are performed.
Operator Corrective Action
Log in to Web Console. After clicking Log on the global navigation tab, click Operation History on the Category pane.
Refer the operation history displayed on the Main pane, and check the occurring problem. Retry the operation related to the patch after solving the problem.
If the situation is not solved, contact the system administrator.
System Administrator Corrective Action
Log in to Web Console. After clicking Log on the global navigation tab, click Operation History on the Category pane.
Refer the operation history displayed on the Main pane, and check the occurring problem. Retry the operation related to the patch after solving the problem.
If the situation is not solved, collect the information required for troubleshooting and contact Fujitsu Technical Support.
Error occurred in patch related operation (s1)
Explanation
An error occurred during the operation related to the patch.
Parameters
s1 : Detailed information about the error that occurred
System Response
The system terminates processing for the patch.
Operator Corrective Action
Contact the system administrator.
Furthermore, when logging in to Web Console after this message has been displayed, a dialog that indicates that the patch application has failed will be displayed. If it has been notified by the system administrator that the problem has already been resolved, no action is required after logging in.
System Administrator Corrective Action
Collect the information required for troubleshooting and contact Fujitsu Technical Support.
Once the problem has been resolved, notify the operator that the problem has been resolved.
Furthermore, when logging in to Web Console after this message has been displayed, a dialog that indicates that the patch application has failed will be displayed. If the problem has already been resolved by Fujitsu Technical Support, no action is required after logging in.
