Messages Output in Inventory Information
The following messages will appear in Browser.
Cause
The corresponding PC was deleted through another user' operation.
Action
This is not an error, and no processing is required.
Cause
There is no PC in or under the selected section.
Action
This is not an error, and no processing is required.
Changeable Information
%1 Product name
%2 Message code
%3 Details
Cause
The possible causes for that Systemwalker Desktop Keeper cannot be displayed are as follows:
The PC information does not exist in Systemwalker Desktop Keeper.
An error occurs on the server for Systemwalker Desktop Keeper.
Action
To solve the problem, proceed as follows:
Perform the operation after adding the PC information to Systemwalker Desktop Keeper.
Perform the operation after ensuring that the database for Systemwalker Desktop Keeper is running properly.
Cause
The PC is incapable to process.
Action
Upgrade CT on the PC to a proper version or install CT of a proper version on the PC.
Process it manually on the target PC if the upgrade or installation cannot be performed.
Cause
The CT in command mode cannot process.
Action
Process it manually on the target PC.
Cause
No response is given from the PC and the problem cannot be processed.
Action
Ensure that the PC exists, and that the power and network connection is normal.
Cause
The possible cause is as follows:
CS or DS on the selected PC are not the objects that security patches are supposed to apply to.
Action
To solve the problem, proceed as follows:
Select the CS or DS on the Environment Setup > Option > Install security patches to CS/DS menu.
Cause
The possible cause is as follows:
The selected PC failed to download security patches from the connection server.
Action
To solve the problem, proceed as follows:
Ensure that the selected PC connects to the connection server properly.
Check whether security patches are distributed to the connection server.
Cause
The possible cause is as follows:
An environment error occurs when security patches are being installed.
Action
To solve the problem, proceed as follows:
Select correct PC environment, and check the fault number in Patch Installation Error Details and find the cause.
Cause
The possible cause is as follows:
The selected PC failed to send the Inventory information to the connection target server.
Action
To solve the problem, proceed as follows:
Ensure that the selected PC connects to the connection server properly.
Cause
The possible cause is as follows:
An error occurs on CT that is processing problems.
Action
To solve the problem, proceed as follows:
Collect CT logs and contact the technical support based on the actual situation.
Messages Output in Software Auditing
The following messages will appear in Browser.
Cause
There is no corresponding PC information in the selected section or selected program.
Action
This is not an error, and no processing is required.
Messages Output in Software Operation Status
The following messages will appear in Browser.
Cause
There is no software operation status in the selected section.
Action
This is not an error, and no processing is required.
Messages Output in PC Operation Management
The following messages will appear in Browser.
Cause
Authentication error of AMT.
Action
Confirm the user ID/password of AMT (the content registered in CS and the content set in operation management target PC).
Cause
The IP address with incorrect format or the host name that cannot be resolved has been specified.
Action
Confirm the IP address/host name of AMT (content registered in CS).
Cause
Unable to connect to network.
Action
Confirm the following items:
IP address/host name of AMT (the content registered in CS and the content set in operation management target PC).
BIOS setting of operation management target PC.
Whether the plug of operation management target PC drops off.
Whether the LAN Cable used by AMT of operation management target drops off.
Whether the power of operation management target PC is not operated in main body of PC.
Cause
The communication is over time.
Action
Execute again later.
When it occurs many times, contact the technical staff of Fujitsu.
Variable information
%s: IP address or host name
Cause
Authentication error of AMT.
Action
Confirm the user ID/password of AMT (the content registered in CS and the content set in operation management target PC).
Variable information
%s: IP address or host name
Cause
The IP address with incorrect format or the host name that cannot be resolved has been specified.
Action
Confirm the IP address/host name of AMT (content registered in CS).
Variable information
%s: IP address or host name
Cause
Unable to connect to network.
Action
Confirm the following items:
IP address/host name of AMT (the content registered in CS and the content set in operation management target PC).
BIOS setting of operation management target PC.
Whether the plug of operation management target PC drops off.
Whether the LAN Cable used by AMT of operation management target drops off.
Whether the power of operation management target PC is not operated in this PC.
Variable information
%s: IP address or host name
Cause
The communication is over time.
Action
Execute again later.
When it occurs many times, contact the technical staff of Fujitsu.
Variable information
%s: IP address or host name
Cause
An internal exception occurred in AMT.
Action
Contact the technical staff of Fujitsu.
Cause
An internal exception occurred.
Action
Confirm that "SymfoWARE RDB SWDTP" service is being started.
When it is not resolved, contact the technical staff of Fujitsu.
Cause
An internal exception occurred in AMT.
Action
Contact the technical staff of Fujitsu.
Cause
An internal exception occurred.
Action
Confirm whether the power of operation management target PC is not operated in this PC.
When it cannot be resolved, contact the technical staff of Fujitsu.
Cause
The selected "IP address (AMT)" or "User ID (AMT)" has been changed by the administrator.
Action
Return to PC list by clicking [Top] button, and select it again.
