Systemwalker Desktop Patrol Reference Manual

3.5.3 Status

Messages appear as Message Box in status window.

[%1] %2 The server cannot be connected. %3

Variable information

%1 Feature name

%2 message code

%3 detailed message

Cause

Systemwalker Desktop Keeper cannot be displayed due to the following causes.

• Whether the Web server installed with Systemwalker Desktop Keeper has been started.

• The version of Systemwalker Desktop Keeper is later than V14.2.0.

• Set URL of Systemwalker Desktop Keeper in environment setup window.

Action

Take the following actions.

• Confirm whether the Web server installed with Systemwalker Desktop Keeper has been started, and if it has not been started, start and execute again.

• Confirm that the version of Systemwalker Desktop Keeper is later than V14.2.0. If it is not later than V14.2.0, it cannot be linked.

• Set URL of Systemwalker Desktop Keeper in environment setup window, and execute the operation again.

[%1] %2 Error occurred in user ID or password specifying. %3

Variable information

%1 Feature name

%2 message code

%3 detailed message

Cause

Systemwalker Desktop Keeper cannot be displayed due to the following causes.

• The user specified when logging on Systemwalker Desktop Keeper does not exist.

• The user and password used to log on Systemwalker Desktop Keeper are different from those specified during logon.

Action

Take the following actions.

• Confirm that user has existed in Systemwalker Desktop Keeper, and if the user does not exist, add the user and execute the operation again.

• Execute the operation again after confirming that the user and password registered in Systemwalker Desktop Keeper are the same as those registered in Systemwalker Desktop Patrol.

[%1] %2 Error occurred when logon. %3

Variable information

%1 Feature name

%2 message code

%3 detailed message

Cause

An error occurred while logging on Systemwalker Desktop Keeper.

Action

Confirm whether the database of Systemwalker Desktop Keeper is operating and execute the operation again.

[%1] %2 The authority is insufficient. %3

Variable information

%1 Feature name

%2 message code

%3 detailed message

Cause

The logon user is not the user who can use Systemwalker Desktop Keeper.

Action

Confirm the authority of user registered in Systemwalker Desktop Keeper, and if the user does not have authority, execute the operation again after granting it authority.

[%1] %2 Error occurred in the server. %3

Variable information

%1 Feature name

%2 message code

%3 detailed message

Cause

An exception occurred in the server of Systemwalker Desktop Patrol or Systemwalker Desktop Keeper.

Action

Confirm whether the following services are operating, and execute the operation again.

• SymfoWARE RDB SWDTP service of Systemwalker Desktop Patrol

• SWLevelControl service of Systemwalker Desktop Keeper

• SymfoWARE RDB SWDTK service of Systemwalker Desktop Keeper

[%1] %2 Connection error occurred. HTTP error %3

Variable information

%1 Feature name

%2 message code

%3 detailed message

Cause

A HTTP error occurred.

Action

Confirm whether the following services are operating, and execute the operation again.

• Web server installed with Systemwalker Desktop Patrol

• Web server installed with Systemwalker Desktop Keeper

In addition, confirm the network is connected and execute the operation again.