ServerView Resource Orchestrator Cloud Edition V3.2.0 User's Guide for Infrastructure Administrators

D.2 Emails Sent when Reconfiguring an L-Platform

This section explains the flow and content of email messages sent when reconfiguring an L-Platform.

The following diagram shows the flow of emails sent when reconfiguring an L-Platform - the example shows the use of VMware as the virtualization software.

Figure D.2 Flow of emails sent when reconfiguring an L-Platform

Below is the description of the content of emails sent and the action to take - the numbers refer to the email numbers in the reconfiguration flow diagram.

1. Notification of application acceptance

   This email is sent to the subscriber when applying to reconfigure an L-Platform.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when application to reconfigure is made
   Purpose	Notification of reconfiguration application acceptance
   Email content	Process instance name, subscriber name, application type (L-Platform reconfiguration), L-Platform name, reason for application, forward destination Note that the forward destination is sent when configured to approve reconfiguration applications.
   Action	None After this notification is received, the reconfiguration can be canceled

2. Notification of approval request

   This email is sent to the approver (tenant administrator) when the application to reconfigure the L-Platform is made.

   Item	Description
   Recipient	Approver (tenant administrator)
   Timing	Sent when reconfiguration application is made Sent when configured to approve reconfiguration applications
   Purpose	Request for approval of reconfiguration
   Email content	Process instance name, subscriber name, application type (L-Platform reconfiguration), L-Platform name, reason for application, forward destination, approval URL
   Action	Select [Request] using the approval URL in the email or the ROR console, and approve or reject the reconfiguration.

3. Notification of assessment request

   This email is sent to the assessor (infrastructure administrator) when the application to reconfigure the L-Platform is made.

   Item	Description
   Recipient	Assessor (infrastructure administrator)
   Timing	Sent when reconfiguration application is made Sent when configured to assess reconfiguration at the time the application is made
   Purpose	Request for assessment of reconfiguration
   Email content	Process instance name, subscriber name, application type (L-Platform reconfiguration), L-Platform name, reason for application, approver name, approval comment, assessment URL Note that the approver name and approval comments are sent when configured to approve reconfiguration applications
   Action	Select [Request] using the assessment URL in the email or the ROR console, and accept or dismiss the reconfiguration.

4. Notification of completed reconfiguration

   This email is sent to the subscriber when reconfiguration of the L-Platform is complete.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when reconfiguration of the L-Platform is complete
   Purpose	Notifies that reconfiguration of the L-Platform is complete
   Email content	L-Platform name, L-Platform ID
   Action	None

5. Notification of application rejection

   This email is sent to the subscriber when a request for approval is rejected.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when the request for approval of the reconfiguration is rejected
   Purpose	Notification of reconfiguration application rejection
   Email content	Process instance name, subscriber name, application type (L-Platform reconfiguration), L-Platform name, reason for application, forward destination, approver name, approval comment
   Action	None

6. Notification of application dismissal

   This email is sent to the subscriber when an assessment is dismissed.

   Item	Description
   Recipient	Subscriber and approver (tenant administrator)
   Timing	Sent when the reconfiguration assessment is dismissed
   Purpose	Notifies dismissal of reconfiguration application
   Email content	Process instance name, subscriber name, application type (L-Platform reconfiguration), L-Platform name, reason for application, forward destination, approver name, approval comment, assessor name, assessor comment Note that the approver name and approval comments are sent when configured to approve reconfiguration applications
   Action	None

7. Notification of application reservation

   This email is sent to the infrastructure administrator when an error occurs during accepting L-Platform update.

   Item	Description
   Recipient	Infrastructure administrator
   Timing	Sent when an error occurs during accepting L-Platform update
   Purpose	Error notification
   Email content	Process instance name, subscriber name, application type (L-Platform reconfiguration), L-Platform name, reason for application, reservation URL.
   Action	Select [Request] using the reservation URL in the email or the ROR console. Check the details of the error and cancel the application.

8. Notification of application cancellation

   This email is sent to the subscriber and approver (tenant administrator) if the reconfiguration application is canceled at Step 7.

   Item	Description
   Recipient	Subscriber and approver (tenant administrator)
   Timing	Sent when canceled due to the reconfiguration being reserved
   Purpose	Notifies cancellation of the reconfiguration
   Email content	Process instance name, subscriber name, application type (L-Platform reconfiguration), L-Platform name, reason for application, cancellation comment
   Action	Reconfigure again if required.

9. Error notification

   This email is sent to the subscriber if an error occurs with processing on virtualization software.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when an error occurs with processing on virtualization software
   Purpose	Notifies of errors
   Email content	L-Platform name, L-Platform ID
   Action	Request the infrastructure administrator to investigate.