This section explains the flow and content of emails sent when subscribing to an L-Platform.
The following diagram shows the flow of emails sent when a subscription is made to use an L-Platform - the example shows the use of VMware as the virtualization software.
Figure D.1 Flow of emails sent when subscribing to an L-Platform
Below is the description of the content of emails sent and the action to take - the numbers refer to the email numbers in the diagram above.
Notification of application acceptance
This email is sent to the subscriber when the application to subscribe to the L-Platform is made.
Item | Description |
|---|---|
Recipient | Subscriber |
Timing | Sent when application to subscribe is made |
Purpose | Notifies acceptance of subscription application |
Email content | Process instance name, subscriber name, application type (L-Platform subscription), L-Platform name, reason for application, forward destination. Note that the forward destination is sent when configured to approve subscription applications. |
Action | None |
Notification of approval request
This email is sent to the approver (tenant administrator) when the application to subscribe to the L-Platform is made.
Item | Description |
|---|---|
Recipient | Approver (tenant administrator) |
Timing | Sent when application is made |
Purpose | Request for approval of subscription |
Email content | Process instance name, subscriber name, application type (L-Platform subscription), L-Platform name, reason for application, forward destination, approval URL |
Action | Select [Request] using the approval URL in the email or the ROR console, and approve or reject the subscription. |
Notification of assessment request
This email is sent to the assessor (infrastructure administrator) when the application to subscribe to the L-Platform is made.
Item | Description |
|---|---|
Recipient | Assessor (infrastructure administrator) |
Timing | Sent when application is made or when approval is given |
Purpose | Request for assessment of subscription |
Email content | Process instance name, subscriber name, application type (L-Platform subscription), L-Platform name, reason for application, approver name, approval comment, assessment URL Note that the approver name and approval comments are sent when configured to approve applications at the time they are submitted |
Action | Select [Request] using the approval URL in the email or the ROR console, and accept or dismiss the subscription. |
Notification of completed creation
This email is sent to the subscriber when creation of the L-Platform is complete.
Item | Description |
|---|---|
Recipient | Subscriber |
Timing | Sent when L-Platform creation is complete |
Purpose | Notifies that creation of L-Platform is complete |
Email content | L-Platform name, L-Platform ID, server name, IP address, default password |
Action | None |
Notification of application rejection
This email is sent to the subscriber when a request for approval is rejected.
Item | Description |
|---|---|
Recipient | Subscriber |
Timing | Sent when the request for approval of the subscription is rejected |
Purpose | Notifies of rejection of subscription |
Email content | Process instance name, subscriber name, application type (L-Platform subscription), L-Platform name, reason for application, forward destination, approver name, approval comment |
Action | None |
Notification of application dismissal
This email is sent to the subscriber when an assessment is dismissed.
Item | Description |
|---|---|
Recipient | Subscriber and approver (tenant administrator) |
Timing | Sent when the subscription assessment is dismissed |
Purpose | Notifies dismissal of subscription assessment |
Email content | Process instance name, subscriber name, application type (L-Platform subscription), L-Platform name, reason for application, forward destination, approver name, approval comment, assessor name, assessor comment Note that the approver name and approval comments are sent when configured to approve applications at the time they are submitted |
Action | None |
Notification of application reservation
This email is sent to the infrastructure administrator when an error occurs during accepting L-Platform deployment.
Item | Description |
|---|---|
Recipient | Infrastructure administrator |
Timing | Sent when an error occurs during accepting L-Platform deployment |
Purpose | Error notification |
Email content | Process instance name, subscriber name, application type (L-Platform subscription), L-Platform name, reason for application, reservation URL |
Action | Select [Request] using the reservation URL in the email or the ROR console. Check the details of the error and cancel. |
Notification of application cancellation
This email is sent to the subscriber and approver (tenant administrator) if the subscription is canceled at Step 7.
Item | Description |
|---|---|
Recipient | Subscriber and approver (tenant administrator) |
Timing | Sent when canceled due to the subscription being reserved |
Purpose | Notifies cancellation of the subscription |
Email content | Process instance name, subscriber name, application type (L-Platform subscription), L-Platform name, reason for application, cancellation comment |
Action | Subscribe again if required. |
Error notification
This email is sent to the subscriber if an error occurs with deployment on virtualization software.
Item | Description |
|---|---|
Recipient | Subscriber |
Timing | Sent when an error occurs with deployment on virtualization software |
Purpose | Notifies of errors |
Email content | L-Platform name, L-Platform ID |
Action | Request the infrastructure administrator to investigate. |
The following example illustrates an actual email that is sent.
This is the content of the actual notification that is sent when an application is accepted. Other emails are also sent in the same format.
Example
Subject: [Important announcement] Notification of application acceptance Dear Mr. Fujitsu, The following application was accepted: ------------------------------------------------------------------------ [Content of application ] Process instance name: L-Platform subscription (Task 1) Subscriber name: Taro Fujitsu Application type: L-Platform subscription L-Platform name: L-Platform-20130701-01 Reason for application: For new system development Forward destination: All administrators Please refer to the above-mentioned process instance name from the application list of ROR console. ------------------------------------------------------------------------ This E-mail is for information only. Even if you send reply to this E-mail, you will not receive any reply.