ServerView Resource Orchestrator Cloud Edition V3.2.0 User's Guide for Infrastructure Administrators

D.3 Emails Sent when Canceling an L-Platform

This section describes the flow and content of email messages sent when canceling an L-Platform.

The following diagram shows the flow of emails sent when canceling an L-Platform - the example shows the use of VMware as the virtualization software.

Figure D.3 Flow of emails sent when canceling an L-Platform

Below is the description of the content of emails sent and the action to take - the numbers refer to the email numbers in the diagram above.

1. Notification of application acceptance

   This email is sent to the subscriber when applying to cancel an L-Platform.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when canceling
   Purpose	Notification of cancellation application acceptance
   Email content	Process instance name, subscriber name, application type (L-Platform cancellation), L-Platform name, reason for application, forward destination Note that the forward destination is sent when configured to approve cancellation applications.
   Action	None After this notification is received, the cancellation can be canceled

2. Notification of approval request

   This email is sent to the approver (tenant administrator) when the application to cancel the L-Platform is made.

   Item	Description
   Recipient	Approver (tenant administrator)
   Timing	Sent when cancellation application is made Sent when configured to approve cancellation at the time the cancellation application is made
   Purpose	Request for approval of cancellation
   Email content	Process instance name, subscriber name, application type (L-Platform cancellation), L-Platform name, reason for application, forward destination, approval URL
   Action	Select Request using the approval URL in the email or the ROR console, and approve or reject the cancellation.

3. Notification of assessment request

   This email is sent to the assessor (infrastructure administrator) when the application to cancel the L-Platform is made.

   Item	Description
   Recipient	Assessor (infrastructure administrator)
   Timing	Sent when cancellation application is made Sent when configured to assess cancellation at the time the application is made
   Purpose	Request for approval of cancellation
   Email content	Process instance name, subscriber name, application type (L-Platform cancellation), L-Platform name, reason for application, forward destination, approval URL Note that the approver name and approval comments are sent when configured to approve cancellation applications.
   Action	Select [Request] using the approval URL in the email or the ROR console, and approve or reject the cancellation.

4. Notification of completed cancellation

   This email is sent to the subscriber when cancellation of the L-Platform is complete.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when L-Platform cancellation is complete
   Purpose	Notifies that cancellation of L-Platform is complete
   Email content	L-Platform name, L-Platform ID
   Action	None

5. Notification of application rejection

   This email is sent to the subscriber when a request for approval is rejected.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when the request for approval of the cancellation is rejected
   Purpose	Notifies of rejection of cancellation
   Email content	Process instance name, subscriber name, application type (L-Platform cancellation), L-Platform name, reason for application, forward destination, approver name, approval comment
   Action	None

6. Notification of application dismissal

   This email is sent to the subscriber when an assessment is dismissed.

   Item	Description
   Recipient	Subscriber and approver (tenant administrator)
   Timing	Sent when the cancellation assessment is dismissed
   Purpose	Notifies dismissal of cancellation assessment
   Email content	Process instance name, subscriber name, application type (L-Platform cancellation), L-Platform name, reason for application, forward destination, approver name, approval comment, assessor name, assessor comment Note that the approver name and approval comments are sent when configured to approve cancellation applications.
   Action	None

7. Notification of application reservation

   This email is sent to the infrastructure administrator when an error occurs during accepting L-Platform return.

   Item	Description
   Recipient	Infrastructure administrator
   Timing	Sent when an error occurs during accepting L-Platform return
   Purpose	Error notification
   Email content	Process instance name, subscriber name, application type (L-Platform cancel), L-Platform name, reason for application, reservation URL.
   Action	Select [Request] using the reservation URL in the email or the ROR console. Check the details of the error and cancel the application.

8. Notification of application cancellation

   This email is sent to the subscriber and approver (tenant administrator) if the cancellation application is canceled at Step 7.

   Item	Description
   Recipient	Subscriber and approver (tenant administrator)
   Timing	Sent when canceled due to the cancellation application being reserved
   Purpose	Notifies cancellation of the cancellation application
   Email content	Process instance name, subscriber name, application type (L-Platform cancel), L-Platform name, reason for application, cancellation comment
   Action	Apply the cancellation again if required.

9. Error notification

   This email is sent to the subscriber if an error occurs while returning an L-Platform on virtualization software.

   Item	Description
   Recipient	Subscriber
   Timing	Sent when an error occurs while returning an L-Platform on virtualization software
   Purpose	Notifies of errors
   Email content	L-Platform name, L-Platform ID
   Action	Request the infrastructure administrator to investigate.