This section explains the causes for a request status to change to failure, and the corrective actions to take. If the status of a request has changed to failure, refer to the causes and corrective actions listed in the following table:
Request Type | Operation | Cause | Action |
|---|---|---|---|
Common | Common | The requester has been deleted. | The requester has already been deleted. |
Menu | Addition | The selected contract has been deleted. | Select an existing contract, and submit the request again. |
The menu ID has a duplicate in the system. | Specify a menu ID which does not already exist in the system, and submit the request again. | ||
Modification | The menu has been deleted. | The selected menu has already been deleted. | |
Deletion | Platforms exist under the menu. | Delete any existing platforms, and submit the request again. | |
The menu has been deleted. | The selected menu has already been deleted. | ||
Platform | Addition | The selected project has been deleted. | Select an existing project, and submit the request again. |
The platform ID has a duplicate in the system. | Specify a platform ID which does not already exist in the system, and submit the request again. | ||
The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | ||
The selected menu has been deleted. | Select an existing menu, and submit the request again. | ||
Modification | The selected project has been deleted. | Select an existing project, and submit the request again. | |
The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | ||
The platform has been deleted. | The platform has already been deleted. | ||
Deletion | Services exists under the platform. | Delete any existing services, and submit the request again. | |
A service is currently being added under the platform. | After the addition of the service completes, delete any existing services, and submit the request again. | ||
The platform has been deleted. | The platform has already been deleted. | ||
Service | Addition | The platform has been deleted. | Add the platform again, and submit the request again. |
The service ID has a duplicate in the system. | Specify a service ID which does not already exist in the system, and submit the request again. | ||
The service operation could not be accepted. | A communication error may have occurred between the management server and the coordination adapter. The cause of the error is sent by email to the email address specified during setup. | ||
Modification | The platform has been deleted. | The service has already been deleted. | |
The service has already been deleted. | The service has already been deleted. | ||
The service operation could not be accepted. | A communication error may have occurred between the management server and the coordination adapter. The cause of the error is sent by email to the email address specified during setup. | ||
Deletion | The service operation could not be accepted. | A communication error may have occurred between the management server and the coordination adapter. The cause of the error is sent by email to the email address specified during setup. | |
The service has already been deleted. | The service has already been deleted. | ||
Organization | Addition | The selected parent organization has been deleted. | Select an existing organization, and submit the request again. |
The organization ID has a duplicate in the system. | Specify an organization ID which does not already exist in the system, and submit the request again. | ||
The maximum value of organization hierarchy level has been exceeded. | Select an organization to add with a number of organization hierarchy levels under the maximum value. | ||
Modification | The selected parent organization has been deleted. | Select an existing organization, and submit the request again. | |
The maximum value of organization hierarchy level has been exceeded. | Select an organization to modify with a number of organization hierarchy levels under the maximum value. | ||
An affiliated organization has been specified as the parent organization, creating an invalid organization hierarchy. | Specify a modification which does not create an invalid hierarchy in the organization, and submit the request again. | ||
The organization has been deleted. | The organization has already been deleted. | ||
Deletion | The organization has been deleted. | The organization has already been deleted. | |
A user who belongs to the organization exists. | Delete any existing users, and submit the request again. | ||
User | Addition | The selected organization has been deleted. | Select an existing organization, and submit the request again. |
The user ID has a duplicate in the system. | Specify a user ID which does not already exist in the system, and submit the request again. | ||
The user operation failed on the directory service. |
| ||
Modification | The selected organization has been deleted. | Select an existing organization, and submit the request again. | |
The user role has been modified. | Specify the correct role, and submit the request again. | ||
The selected user has been deleted. | The selected user has already been deleted. | ||
The user operation failed on the directory service. | Connection to the directory service may have failed. Check the communication settings with the directory service, and submit the request again. | ||
Deletion | The selected user has been deleted. | The selected user has already been deleted. | |
The user is a platform manager. | Reassign the role of platform manager to another user, or, submit the request again after deleting the platform. | ||
The user is a project manager. | Reassign the role of project manager to another user, or, submit the request again after deleting the project. | ||
The user operation failed on the directory service. | Connection to the directory service may have failed. Check the communication settings with the directory service, and submit the request again. | ||
Project | Addition | The project ID has a duplicate in the system. | Specify a project ID which does not already exist in the system, and submit the request again. |
The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | ||
The selected accounting code has been deleted. | Select an existing accounting code, and submit the request again. | ||
Modification | The selected supervisor has been deleted. | Select an existing supervisor, and submit the request again. | |
The project has been deleted. | The selected project has already been deleted. | ||
The selected accounting code has been deleted. | Select an existing accounting code, and submit the request again. | ||
Deletion | The project has been deleted. | The selected project has already been deleted. | |
Platforms exist under the menu. | Delete any existing platforms, and submit the request again. |
