6.1.2 When the Services of This Product Do Not Start

When the services of this product do not start, the cause may be one of the following:

The OS user for database connection (fjsvcsmdb) does not exist.
There are no security settings that allow the OS user for database connection (fjsvcsmdb) to log on as a service.
Access permissions for the folders used by the OS user for database connection (fjsvcsmdb) are inappropriate.
The password for the OS user for database connection (fjsvcsmdb) has been changed.

This section explains how to address the causes of each of the above cases.

Perform recovery using the following procedure:

Create the OS user for database connection (fjsvcsmdb). For the password, set the value according to the security policy for the OS being used.
For the user that was created in step 1, configure security so that the user can log on as a service.
1. From [Administrative Tools] in the Windows Control Panel, open [Local Security Policy].
2. In the [Local Security Policy] window, select [Security Settings] - [Local Policies] - [User Rights Assignment].
3. With [User Rights Assignment] displayed, double-click the "Logon as a service" policy.
4. In the [Logon as a service Properties] window, select the [Local Security Setting] tab and then click the [Add User or Group] button.
5. In the [Enter the object names to select] field in the [Select Users or Groups] window, enter the user name that was configured in step 1.
6. In the [Select Users or Groups] window, click the [OK] button.
7. In the [Logon as a service Properties] window, click the [OK] button.
Edit the access permissions for the folders corresponding to the data dictionaries for the OS user for database connection (fjsvcsmdb).
For each of the following folders, right-click the folder and select [Properties] - [Security] from the menu, then edit the access permissions for the OS user for database connection (fjsvcsmdb) to allow full control of that folder.
```
%FSCSM_HOME%\db\CSMSYSTEM
%FSCSM_HOME%\db\CSMMETERINGLOG
%FSCSM_HOME%\db\CSMACCOUNTING
%FSCSM_HOME%\db\CSMAPP
```
Configure the logon information on the services.
1. From [Administrative Tools] in the Windows Control Panel, open [Services].
2. In the [Services] window, select each of the following services and right-click it. Select [Properties] and then select the [Log on] tab to display it. In the [Password] and [Confirm password] fields, enter the password which was configured in step 1 and then click the [OK] button.
  - FUJITSU Software Cloud Services Management DB Service(fjsvfscsmdb_FSCSMSYSTEM)
  - FUJITSU Software Cloud Services Management DB Service(fjsvfscsmdb_FSCSMACCOUNTING)
  - FUJITSU Software Cloud Services Management DB Service(fjsvfscsmdb_FSCSMMETERINGLOG)
  - FUJITSU Software Cloud Services Management DB Service(fjsvfscsmdb_FSCSMAPP)
Start the services of Cloud Services Management.
For details on how to start Cloud Services Management, refer to "2.1.1 Starting".

6.1.2 When the Services of This Product Do Not Start

6.1.2.1 When the OS User for Database Connection (fjsvcsmdb) Does Not Exist

6.1.2.2 When There Are No Security Settings that Allow the OS User for Database Connection (fjsvcsmdb) to Log on as a Service

6.1.2.3 When Access Permissions of the Folders Used by the OS User for Database Connection (fjsvcsmdb) Are Inappropriate

6.1.2.4 When the Password for the OS User for Database Connection (fjsvcsmdb) Has Been Changed