Variable Information
%s : export file name
Cause
The file name of the sender is the same as that of the receiver.
Resolution
Confirm the file name.
Variable Information
%s : file name
Cause
Here already exists a file with the same name.
Resolution
Confirm the file name again.
Cause
Probable causes are as follows:
The storage media that denies being written is used.
This media is specified as the drive prohibited to be accessed.
There is insufficient disk space of the storage media available.
Resolution
Take the following actions according to the different causes:
Confirm whether the storage media for saving export file are write-protected or not.
If it is a network drive, confirm whether it can be accessed.
If there is insufficient disk space of the storage media for saving export file available, execute again after increasing the free space.
Cause
The number of characters specified in the export source file name has exceeded the limit value.
Resolution
Specify the export source file name within 218 halfwidth characters (include length of the path) and retry.
Variable Information
%s : file name
Cause
The folder or file specified in the export source does not exist.
Resolution
Confirm whether the folder or file set in the export source is existed and retry.
Variable Information
%s : file name
Cause
The folders at export source and export target location are the same.
Resolution
Execute again after specifying a folder at export target location that is different from the one at export source.
Variable Information
%s : export name
Cause
There is no access authority of the file or folder at export source.
Resolution
Confirm the access authority of the file or folder at export source, and execute again.
Cause
Try to start multiple File Export Utilities simultaneously.
Resolution
Operate the File Export Utility that has been started.
Variable Information
%s : export folder name
Cause
The folder at export target location is specified under the subordinate directory of folder at export source.
Resolution
Specify the folder at export target location as folder (including the subordinate directory of folder at export source) that is different from folder at export source, and then execute again.
Cause
Connecting to the network in the folder at export target location failed.
Resolution
Execute again after confirming the network connection.
Variable Information
%s : export file name or export folder name
Cause
In the path of file at export source, the Unicode characters (characters that cannot be shifted to Shift JIS number) are contained.
Resolution
Remove the Unicode characters (characters that cannot be shifted to Shift JIS number) from path name of file at export source.
Cause
Prepare to export file or folder to storage media of USB device not allowed by policy.
Resolution
Export to USB device not allowed cannot be performed. Execute again after selecting the allowed storage media.
Variable Information
%s: file/folder name at export source
Cause
Try to export the file or folder in the storage media of USB device not allowed by policy.
Resolution
Export from USB device not allowed cannot be performed.
Cause
The drive of USB device not allowed by policy is selected.
Resolution
The file or folder in the USB device not allowed cannot be displayed.
Cause
-
Resolution
-
Cause
-
Resolution
-
Cause
-
Resolution
-
Cause
Prepare to export the ordinary file.
Resolution
Determine whether to execute.
Variable Information
%s : export file name
Cause
%s file has already existed in the export target location.
Resolution
Determine whether to overwrite it or not.
Variable Information
%s : export file name
Cause
There already exists a file with the same name in the export target location.
Resolution
Execute again after confirming whether a file with the same name exists in the export target location.
Cause
-
Resolution
-
Cause
-
Resolution
-
Cause
Click the cancel button when exporting the ordinary files.
Resolution
Determine whether to cancel.
Cause
Neither file nor folder is selected.
Resolution
Select a file or folder.
Cause
The saving target folder is still not selected.
Resolution
Select a saving target folder.
Cause
The entered password and confirm password do not match.
Resolution
Enter the correct password.
Cause
The password is not entered.
Resolution
Enter the correct password.
Cause
The name of encrypted file is not entered.
Resolution
Enter the name of encrypted file.
Cause
The name of encrypted file is not entered in the format containing drive name and path name.
Resolution
Enter the name of encrypted file in the format containing drive name and path name.
Cause
The name of encrypted file is not entered.
Resolution
Enter a name of encrypted file.
Cause
Invalid characters are used in the folder name or file name.
Resolution
Confirm the folder name and file name and then retry.
Cause
The number of characters of the export target file name has exceeded the limit.
While exporting an encrypted file, the total length of the file name and path to the export destination of the encrypted file exceeds the limit of 218 halfwidth characters (109 fullwidth characters).
While exporting in Plain text, the total length of the file name and path to the export destination of the file or folder exceeds the limit of 259 halfwidth characters (129 fullwidth characters).
Resolution
While exporting an encrypted file, specify the total length of the encrypted file name and path to the export destination of the encrypted file within 218 halfwidth characters run the process again. While exporting in Plain text, specify the total length of the file name and path to the export destination of the file or folder within 259 halfwidth characters (129 fullwidth characters) and run the process again.
Variable Information
%1 : the minimum number of characters allowed
%2 : the maximum number of characters allowed
Cause
The number of characters entered in the password is not within the range allowed.
Resolution
Confirm the number of characters entered in the password.
Cause
When the policy is set to Export target only displays removable disk, drives other than removable disk are specified in export destination.
Resolution
Specify the type of drive as removable disk.
Cause
The export cause is not entered.
Resolution
Output the export cause.
Cause
The line break and Tab are entered in the export cause.
Resolution
Execute again after confirming the contents of export cause.
Cause
The characters not allowed are used in the export cause.
Resolution
Enter the characters that are allowed to be used in the reason for export and execute again.
Cause
Try to write file or delete media in the drive that cannot be recorded.
Resolution
Connect to a recordable drive and retry.
Cause
A blank media has not been placed.
Resolution
Place a blank media and retry.
Cause
The media in drive is not a blank media.
Resolution
Place a blank media and retry.
To erase all of the data recorded in CD-RW or DVD-RW media and get a blank media, select Erase CD/DVD-RW from File menu of the File Export Utility. (In the File Export Utility, erasing DVD-RW media is only supported by Windows Vista(R), Windows(R) 7, Windows(R) 8 or Windows(R) 10.)
Cause
The media placed in drive is not a blank media or supported media.
Resolution
Place a blank media and retry.
To erase all of the data recorded in CD-RW or DVD-RW media and have it to be a blank media, select Erase CD/DVD-RW from File menu of the File Export Utility. (In the File Export Utility, erasing DVD-RW media is only supported by Windows Vista(R), Windows(R) 7 and Windows(R) 8 or Windows(R) 10.)
Cause
The available space of target record media is insufficient.
Resolution
Set the file to be recorded to a smaller size than the available space of media, or place the file into the media that has enough available space, and then retry.
Cause
The disk in specified user temporary space is set to write-protected or it does not have enough available space.
Resolution
Confirm whether the specified user temporary space is set to write-protected.
If the specified user temporary space does not have enough available space, expand the available space and retry.
When exporting an encrypted file, the size of available space is required to be 2.5 times of the file at export source.
When exporting an ordinary file, the size of available space is required to be 1.5 times of the file at export source
Cause
Probable causes are the following:
The media is damaged.
The record is cancelled during writing to the media.
The system resource is insufficient.
Resolution
Take following actions according to the different causes.
Place a good recordable media.
To execute re-write operation, place a recordable media.
Exit all of the other applications, and record the media only.
Cause
The processing is cancelled.
Resolution
Do the writing process again.
If that does not solve the problem, restart the OS and do the writing again.
If the above mentioned process does not solve the problem, contact Fujitsu technical staff.
Cause
IMAPI service is invalid or log on to the system as a Guest account.
Resolution
In the OS service settings, set the startup type of IMAPI (IMAPI CD-Burning COM Service) service to "Automatic". Or log on the system as an account other than Guest and retry.
Cause
The unsupported media is placed into the drive or the media may be damaged.
Resolution
Place a supported and normal media into the drive and retry.
Cause
Because another burning software is being used, it is failed to initialize the IMAPI service.
Resolution
If another burning software is operating, exit it and retry.
Cause
Probable causes are the following:
IMAPI service is not started.
Log on to the system with a Guest account.
The media is damaged. The drive is not operating normally.
Resolution
Take the following actions according to the different causes.
Confirm the following contents and retry. In the OS service settings, set the startup type of IMAPI (IMAPI CD-Burning COM Service) service to "Automatic".
Log on the system as an account other than Guest and retry.
Place a supported and normal media into the drive and confirm whether the drive is operating normally.
Cause
The characters not allowed are used in volume name.
Resolution
Enter characters allowed in the volume name.
Cause
Writing contents to media with Guest account is prohibited.
Resolution
Log on the system with an account other than Guest and retry.
Cause
Execute the record operation in the OS that does not support the CD record function in Export File Utility.
Resolution
-
Cause
Probable causes are the following:
The drive is not connected normally.
The drive is not operating normally.
Resolution
Confirm whether the drive is connected normally and operating normally and then retry.
Cause
The devices such as CD do not exist.
Resolution
Retry in a client that has devices such as CD.
Cause
The media that can be erased has not been placed.
Resolution
Place the media that can be erased and retry.
Cause
The media that can be erased has not been placed.
Resolution
Place the media that can be erased and retry.
Cause
Probable causes are the following:
The media is damaged.
The processing is cancelled when erasing the media.
The system resource is insufficient.
Resolution
Take following actions according to the causes:
Place other media that can be erased.
Exit all of the other applications and record the media only.
Cause
The volume name is too long.
Resolution
Set the volume name with 16 characters.
Cause
The number of characters specified in the export source file name has exceeded the limit value.
Resolution
Specify the export source file name within 64 characters (both fullwidth and halfwidth are treated as one character) and retry.
Cause
The number of characters specified in the target export file name has exceeded the limit value.
Resolution
Specify the target export file name within 64 characters (both fullwidth and halfwidth are treated as one character) and retry.
Cause
The number of characters specified in the target export file name has exceeded the limit.
Resolution
Specify target file name within 240 bytes (the separator of folder is 1 byte, file name/folder name is 1 character/2 bytes. The separators do not include drive letters) and retry.
Cause
The folder or file (%s) specified at export source does not exist.
Resolution
Confirm that the folder or file set to be exported exists, and then execute the operation again.
Cause
Probable causes are as follows:
The media placed into drive is not a blank media (DVD-RAM) that was initialized in FAT32 format.
The media (DVD-RAM) that has already been written, so it is unable to write.
Resolution
Take following actions according to the causes:
Initialize the DVD-RAM media in FAT32 format.
If a file or folder of DVD-RAM media exists, delete it.
Cause
The available space in drive with OS installed is insufficient.
Resolution
Execute again after increasing the free space of drive with OS installed.
Cause
Probable causes are the following:
The drive is controlled by another record software.
The drive is not connected normally.
The drive cannot be opened normally due to some causes such as some articles exist in the drive.
Resolution
Take following actions according to the causes:
Use the eject function of the record software to eject the media.
Confirm whether the drive is connected normally, and then press the eject button of the drive to eject the media.
Confirm that there are no other articles that will prevent the tray from ejecting, then press the eject button of drive to eject the media.
Cause
Invalid characters are used in the folder name or file name.
Resolution
Confirm the folder name and file name, and then execute again.
Variable Information
%s : media name (CD-ROM, and CD-RW, etc.)
Note) When it is unable to get media information (when the unsupported media (Blu-ray CD) is placed), the place of media name will be blank.
Cause
The media for saving export target file is a media that cannot record through the File Export Utility, or that is not supported by the drive.
Resolution
Confirm it is a recordable media, or the drive is a recordable drive.
Variable Information
%s : media name (CD-ROM, and CD-RW, etc.)
Note) When it is unable to get media information (when the unsupported media (Blu-ray CD) is placed), the place of media name will be blank.
Cause
This media cannot be erased by File Export Utility, or the drive does not support the erase function.
Resolution
Confirm that the media can be erased, or this drive supports the erase function.
Cause
Other logon user is recording or erasing the data of media.
Resolution
Execute again after other logon user has finished recording/erasing the media.
Cause
Try to erase the media.
Resolution
Confirm whether to execute.
Cause
-
Resolution
-
Cause
-
Resolution
-
Cause
-
Resolution
-
Cause
-
Resolution
-
Cause
Internal error occurred in the Windows.
Resolution
Contact Fujitsu technical staff.
Cause
As it is unable to communicate with Management Server, it is unable to confirm the time of server.
Resolution
Restore the communication status with Management Server and then execute again.
Cause
The processing is cancelled.
Resolution
Contact Fujitsu technical staff.
Cause
That File Export Utility cannot be used is set in policy.
Resolution
Ask help from the administrator to modify the policy as File Export Utility allowed.
Cause
The time frame of File Export Utility not allowed is set in the policy.
Resolution
Ask help form the administrator to use the File Export Utility.
Cause
The drive that cannot be formatted is selected.
Resolution
Select a drive that can be formatted.
Cause
The drive that does not exist is selected.
Resolution
Select a drive that can be formatted.
Cause
Prepare to format the drive of USB device not allowed by the policy.
Resolution
Select a drive that can be formatted.
Cause
Either the drive is not selected, or the drive is not selected correctly.
Resolution
Select a drive correctly.
Cause
The settings of parameter are incorrect.
The period allowed for decryption has exceeded 2037/12/31.
Resolution
Set the period allowed for decryption before 2037/12/31.
Cause
Specify the existed file as the target file to be copied.
Resolution
Enter the name of target file to be copied again.
Cause
The file to be copied does not exist.
Resolution
Specify the file to be copied correctly.
Cause
The file to be encrypted does not exist.
Resolution
Enter the name of file to be encrypted again.
Cause
Out of memory.
Resolution
Execute again after closing unnecessary applications.
Cause
Access to the files at export source and export target location, or operation file for encryption is denied.
Probable causes are as follows:
The file or folder is opened by another program.
The file or folder is written-protected, or it is read-only.
There is no access authority for the file or folder.
Resolution
Take the following actions according to the different causes.
Close the file or folder and then run again.
Specify the writeable files and folders and run again.
Check the access permissions on the file or folder and run again.
Cause
Probable causes are as follows:
Contains a character that cannot be used in the file name.
File name is too long.
Failed to open the file, or the drive specified by the user because that specified temporary location is written-protected
The temporary location, of the folder specified by the user does not exist.
Resolution
Take the following actions according to the different causes.
Confirm the file name and execute again.
Specify a writable drive in the temporary space of the user, and execute again.
Specify the folder that exists in the user's temporary space and execute again.
Cause
Probable causes are as follows:
File is under processing
This file is not opened by another program.
Exception in the network environment processing.
Resolution
Take the following actions according to the different causes.
Complete the file operation and execute again.
After closing the file opened in another program, execute again.
Check the network and other environment and execute again.
Cause
Failed to create a new directory.
(There already exists a file in the same name with the created folder etc.)
Resolution
Confirm the name of created file, and execute again after specifying a correct file name.
Cause
The used storage media denies being written, or there is insufficient disk space of the storage media available.
Confirm whether the storage media for saving export file is write-protected or not. When the free disk space of the storage media for saving export file is insufficient, execute again after confirming the free space.
Cause
The size of encrypted file has exceeded the limit.
Resolution
Control the size of encrypted file smaller than 2,140,000,000 bytes and then execute again. Compared with the size of file that is not encrypted, about 130K bytes are increased.
Cause
The free space of drive in the path of export target or drive in user temporary space is insufficient.
Resolution
Confirm the free capacity of drive in the path of export target or drive in user temporary space and execute again.
Cause
The drive in the path of export target cannot be accessed, or the free space of drive in user temporary space is insufficient.
Resolution
Confirm whether the drive in the directory of export target can be accessed.
When the free space of drive in the path of export target and drive in user temporary space is insufficient, execute again after confirming the free space.
Cause
The access authority of folder specified for user temporary space has been modified.
Resolution
Execute again after confirming the access authority of folder specified for user temporary space.
Cause
The file name or folder name at export source contains invalid characters.
Resolution
Confirm that the file name does not contain invalid characters, and execute again.
Cause
The user ID includes Unicode characters (characters that cannot be shifted to Shift JIS number).
Resolution
Modify the export path to be encrypted as the path excluding CD or DVD media and then export.
Cause
When the policy of file export log is set to [Get] and [Original File Backup], prepare to export the file whose size has exceeded the maximum value of one file export.
Resolution
Select the file at export source again, and control the total size of one file export smaller than the maximum size and execute again.
Cause
When the policy of file export log is set to [Get] and [Original File Backup], prepare to export the file whose size has exceeded the maximum value of a single file that can be exported.
Resolution
Exclude the files that exceed the file size (the maximum file size is the displayed value.) and execute again.
Cause
When the policy of file export log is set to [Get] and [Original File Backup], prepare to export the file whose number has exceeded the maximum value for the number of files that can be exported at one time.
Resolution
Select the files at export source again to control the number of files smaller than the maximum value for the number of files that can be exported at one time and execute again.
Cause
When the policy of file export log is set to [Get] and [Original File Backup], the disk space required for original file backup is insufficient.
Resolution
Confirm the free space of drive that is specified during CT installation, where the folder at log export target is located. The required space is shown as follows.
When exporting normally, the maximum required free space is 2.5 times of the size of file at export source.
When exporting encrypted file, the maximum required free space is 3.5 times of the size of file at export source.
Cause
The file or folder at export source has been deleted.
Resolution
Execute again after confirming the existence of the file or folder set in export source.
Cause
It may be caused by the following causes.
The file or folder at export source has been deleted.
The file or folder at export source has no access authority.
The folder in the path of log output target specified during CT installation has been deleted.
The folder in the path of log output target specified during CT installation has no modification authority.
Resolution
Take the following actions according to the different causes.
The file at export source exists.
The file or folder at export source has access authority.
The folder in the path of log input target specified during CT installation still exists.
The folder in the path of log output target specified during CT installation has modification authority.
Cause
It may be caused by the following causes.
The file at export source has no read authority.
The file or folder at export source has been deleted.
Resolution
Confirm the following contents, and execute again.
The set file or folder at export source has read authority.
The set file or folder at export source still exists.
Variable Information
%s : name of file at export source
Cause
When the policy of file export log is set to [Get] and [Original File Backup], prepare to export the file encrypted in EFS format.
Resolution
Take one of the following actions and then execute again.
Delete the file encrypted in EFS format from the export targets.
Remove the password of file encrypted in EFS format.
Cause
Failed to find the specified saving path of operation manual.
Resolution
Contact Fujitsu technical staff.
Cause
The free space of disk is insufficient.
Resolution
Execute again after confirming the CT disk capacity.
