During Remote Control, the Support Specialist can operate your computer remotely. When Support Specialists move their mouse or type on their keyboard, the mouse movements and keystrokes are executed on your computer.
The Support Specialist is also given the option to "lock out" your keyboard and mouse while in Remote Control. If the Specialist has done this, you will not be able to use your keyboard and mouse while the Support Specialist is in control. If you wish to control your mouse and keyboard, request that the Support Specialist disable this feature.
You can also configure the Live Help Client software to allow or deny the Remote Control of your computer by Support Specialist. Refer to the section "Changing your Live Help settings by using the Client Setup program" in "Changing your Configuration" for more information.
