The TCP ports that Live Help uses are IANA (ICANN) registered ports, and these port numbers are reserved for the Live Help applications.
Information
IANA: Internet Assigned Numbers Authority
ICANN: Internet Corporation for Assigned Names and Numbers
IANA was an international nonprofit organization until 1998 when the ICANN was established.
The required port numbers differ depending on the communications type and the Live Help applications. Refer to the table below and configure the Windows(R) system.
You must configure the Windows(R) system on the computer running the Live Help application such as Live Help Client.
The Live Help applications open the following ports.
Communication | Application Type | Port Number |
|---|---|---|
TCP/IP Direct | Live Help Client | 1513 |
Live Help Expert
Live Help Expert opens this port only when creating a session. | 1513 | |
Support Center | Live Help Connection Manager | 1514 |
Live Help Connect
Live Help Connect is required to establish connections over the Internet through a firewall. For details, refer to the Live Help Connect Administrator's Guide. | 1513, 1514, 1657 |
