You may add the Live Help port to the Windows Firewall Exceptions and allow incoming Live Help connections. (See the Method 3 in the Windows Firewall settings required for Live Help.)
Live Help | Name | TCP/IP Port No. |
---|---|---|
Live Help Client | LiveHelp1513 | 1513 |
Live Help Expert | LiveHelp1513 | 1513 |
Live Help CM | LiveHelp1514 | 1514 |
Select the "TCP" protocol.