D.2 Permitting Connections from Live Help

You need to configure your Windows Firewall to accept connections from the Live Help applications. The required settings differ depending on the communications type and the Live Help applications. Refer to the table below and configure Windows Firewall on your system using one of the methods marked with .

Table D.1 Windows Firewall settings required for Live Help
Live Help Application	Client		Expert		Monitor		CM
Communications type	TCP/IP Direct	Support Center	TCP/IP Direct	Support Center	TCP/IP Direct	Support Center	CM
Method 1 Allow (Unblock) incoming Live Help traffic when prompted by the Windows(R) Security Alert dialog box.
Method 2 Add the Live Help application to the Windows Firewall Exceptions.
Method 3 Add the Live Help TCP port to the Windows Firewall Exceptions.

Note

When you run the Live Help Client as a service, or run it on Windows Vista or later, Windows Server 2008 or later, the Windows(R) Security Alert dialog box will not appear. Take the Method 2 or 3 to unblock incoming Live Help traffic.