When the Windows Firewall feature is enabled, the Live Help applications may experience difficulties with establishing connections since Windows Firewall blocks incoming connections to your computer, and this interferes with the Live Help communications.
Therefore you must pay a special attention when you use the Live Help applications on an Operating System on which Windows Firewall is enabled by default, such as Windows(R) XP Service Pack 2 or later, Windows Vista or later, Windows Server 2008 or later.
When Windows Firewall is enabled, you must configure Windows Firewall to not block the Live Help applications.
You need to change Windows Firewall configuration only once. After you have done it, the Live Help applications will be able to communicate always.
Note that you need to configure Windows Firewall locally on your Windows(R) system. (Remote control is not available.)
