When the recipient receives a message, a dialog box displays the message at the top and a reply area appears at the bottom.
To respond to a message, type the text in the Reply field. When you reach the end of a line, the words wrap to the next line. Press CTRL+ENTER to force a new line. Pressing ENTER sends the reply, so be careful not to press it until you have finished typing and have selected the recipients.
Select the recipients as explained in step 4 in the section Sending a Message. Click Reply to send the reply, or Cancel for no reply.
Note
The Message Exchange dialog box will be closed automatically when it is idle for more than 30 seconds in general, and 5 seconds if Live Help Client is started as a service at Windows(R) boot.
This enables Live Help to maintain the session while the user is not at his/her computer.
