Add CT
When adding a new client (CT) or smart device (agent) in the Management Console, a client (CT) needs to be installed on the PC that is a managed target, or an agent needs to be installed on the smart device. The following are two methods for allocating to the CT group of the client (CT) and smart device:
Manually move the client (CT) and smart device (agent) under Root directory to a CT group
Automatically allocate the client (CT) to a CT group using the automatic allocation file during CT registration
Note
Once a CT is deleted from the Management Console, it no longer can be added, even if it is overwrite-installed.
If this is the case, CT needs to be uninstalled and reinstalled or the re-register Client (CT) command needs to be executed.
Refer to "Re-register Client (CT)" in the Systemwalker Desktop Keeper Reference Manual for details on the re-register Client (CT) command.
To add a new client (CT) and smart device (agent) in the CT group tree and CT list of the Management Console, install a CT on the PC that is the managed target, or agent on the smart device. Refer to "Install Client (CT)" in the Systemwalker Desktop Keeper Installation Guide for details on client (CT) installation. Refer to "Installing Smart Device (Agent) (Android)" or "Installing Smart Device (Agent) (iOS)" in the Systemwalker Desktop Keeper Installation Guide for details on smart device (agent) installation.
For client (CT)
By rebooting the client (CT) after it has been installed, communication with the Master Management Server or Management Server will be enabled, and the client (CT) will be added to the CT group tree and CT list. Since the client (CT) is displayed under the Root directory at the time, move it to the corresponding CT group.
Smart device (agent)
The smart device (agent) will be added to the CT Group Tree and CT List during the initial synchronization with the Master Management Server or Management Server after installation. At this time, the smart device (agent) will be displayed directly under the root so move it to the corresponding CT Group.
Refer to "Settings for Client (CT) and smart device (agent)" for details on the mechanism of applying policy to the client (CT) and smart device (agent).
For the location where the client (CT) is displayed in the CT group tree, refer to "Relationship between CT Group Policy and CT Policy" or "Display Configuration Information Tree".
For details on how to move the client (CT), refer to "Move CT".
Before installing the CT in the PC that is the managed target, the automatic allocation file during CT registration needs to be set. For methods of setting this, refer to "Create automatic distribution file during CT registration".
Note
Smart device (agent) does not support the use of the automatic distribution file during CT registration for automatic distribution to the CT Group.
Only the client (CT) installed on the PC is the subject of the use of the automatic distribution file during CT registration for automatic distribution to the CT Group.
Note
For the following cases, update the information in the CT List to the latest version.
If either of the following conditions is satisfied, the information in the CT List for the Management Server under the Master Management Server displayed in the screen may not have been updated to the latest version.
If the CT is added, moved, or deleted on the Management Server
Link with Active Directory is executed, and the CT is added, moved, or deleted
To update the information to the latest version, click Tree Settings > Refresh Tree.
Note
Cause for the same CT being registered multiple times
When the same CT is registered multiple times under The Management Console, consider the following causes.
Cause 1:
When computer names are identical while the settings (MAC address, owner, and OS type) during CT registration in the system settings of the Server Settings Tool for the CT that has been registered are different, the CT has been installed (when the CT is installed after the MAC address has changed due to the exchange of LAN card)
Cause 2:
When computer names are identical while the settings (MAC address, owner, and OS type) during CT registration in the system settings of the Server Settings Tool for the CT that has been registered are different, the command for re-registering CT is executed (when the command for re-registering CT is executed after the MAC address has changed due to the exchange of LAN card)
Move CT
This section describes how to move a client (CT) or smart device (agent) displayed in the CT list to a CT group of the CT group tree.
The client (CT) or smart device (agent) displayed in the following locations can only be moved by the system administrator:
Under Root directory
Under domain group
Under Local group
If using the Management Console connected to the Master Management Server in a system with a 3-level structure, moving across Management Servers is not possible.
When importing configuration information from Active Directory, for the moving of CT, refer to "Display Configuration Information Tree".
Follow the procedure below:
Start Management Console.
Select the CT group in which the client (CT) and smart device (agent) to be moved is registered, from the CT group tree.
Select the client (CT) and smart device (agent) to be moved from the CT list.
Move the client (CT) and smart device (agent) to the target CT group using drag and drop.
The client (CT) and smart device (agent) are moved.
Select Reflect CT Group Structure from the Tree Settings menu.
The moved CT will be updated to the database through Reflect Structure.
When Reflect CT Group Structure is not executed, all the Refresh Policy, Update at Next Startup and Update Immediately buttons are grayed out, and the message for reminding Reflect CT Group Structure is displayed.
Delete CT
This section describes how to delete a CT or smart device (agent) displayed in the CT list.
The client (CT) or smart device (agent) displayed in the following locations can only be deleted by the system administrator.
Under Root directory
Under domain group
Under Local group
When importing configuration information from Active Directory, for the deletion of CT, refer to "Display Configuration Information Tree".
After a client (CT) or smart device (agent) has been deleted and the configuration information has been updated in the Management Console, it will no longer be displayed in the Management Console.
At this time, the client (CT) or smart device (agent) will be moved to the "Deleted CT" group. The "Deleted CT" group usually not displayed. It will be displayed after the Display "Deleted CT" Group has been selected in the Tree Settings menu of the Management Console (operation can only be performed by system administrator). The "Deleted CT" group cannot be moved. In addition, a new group cannot be created under the "Deleted CT" group.
Since the management information of the client (CT) or smart device (agent) that has been moved to the "Deleted CT" group still remains in the (Master) Management Server, the accumulated logs can be viewed in the Log Viewer afterwards.
In addition, the client (CT) or smart device (agent) that has been moved to the "Deleted CT" group can be reused. In this case, move the client (CT) or smart device (agent) of the "Deleted CT" group to another group. When linking with Active Directory, it can be moved to the Local group. Configuration information needs to be updated after moving.
For the client (CT) or smart device (agent) that has been deleted since it is considered as no needed, if logs need to be viewed in the Log Viewer, it is recommended to move to the "Deleted CT" group.
After the client (CT) or smart device (agent) that belongs to the "Deleted CT" group has been deleted and the configuration has been updated, it will no longer be displayed in the "Deleted CT" group, and the management information will also be deleted from the (Master) Management Server. Therefore, the accumulated logs cannot be viewed in the Log Viewer. If the backup command is executed and the CSV file is output, log can still be confirmed.
In addition, to display the deleted client (CT) or smart device (agent) in the Management Console again, the CT in the target PC, or the agent in the smart device, needs to be uninstalled and re-installed. For installation of the client (CT), refer to "Install Client (CT)" of Systemwalker Desktop Keeper Installation Guide.
Refer to "Installing Smart Device (Agent) (Android)" or "Installing Smart Device (Agent) (iOS)" in the Systemwalker Desktop Keeper Installation Guide for details on smart device (agent) installation.
However, the client (CT) or smart device (agent) displayed in the Management Console after re-installation will be regarded as a CT that is different from the deleted one. Therefore, even it is displayed again, logs before deletion cannot be viewed in the Log Viewer.
Follow the procedure below:
Start Management Console.
From the CT group tree, select the CT group in which the client (CT) or smart device (agent) to be deleted is registered.
From the CT list, select and right-click the client (CT) or smart device (agent) to be deleted.
A pop-up menu is displayed.
Select Delete CT from the displayed pop-up menu.
The window for confirming the deletion is displayed.
To delete, click the OK button.
The selected client (CT) or smart device (agent) is deleted.
Select Reflect CT Group Structure from the Tree Settings menu.
The deleted CT is moved to the "Deleted CT" group
When Reflect CT Group Structure is not executed, all the Refresh Policy, Update at Next Startup and Update Immediately buttons are grayed out, and the message for reminding Reflect CT Group Structure is displayed.
When the client (CT) or smart device (agent) belongs to the "Deleted CT" group, logs can be viewed in Log Viewer and CT can be restored to other groups.
Select the "Deleted CT" group in the configuration information tree.
Select the CT to be deleted from the CT list, right-click on it and select Delete CT.
To delete, click the OK button.
The selected client (CT) is deleted.
Select Reflect CT Group Structure from the Tree Settings menu.
Through updating configuration, the deleted CT will be updated to the database. CT cannot be restored.
When Reflect CT Group Structure is not executed, all the Refresh Policy, Update at Next Startup and Update Immediately buttons are grayed out, and the message for reminding Reflect CT Group Structure is displayed.
