8.4.7 Troubleshooting

If running the Backup Wizard for Exchange Server failed for any cause, reset the backup done halfway to restore to the state before the Backup Wizard was run. This restore is hereinafter referred to as "Rollback of Backup Wizard".

The following is a description of the recovery procedure used when Rollback of Backup Wizard fails:

Procedure to Determine Whether Rollback of Backup Wizard Failed

If running the Backup Wizard still fails despite having taken corrective actions against all the errors caused when the Backup Wizard for Exchange Server was run, it may possibly be attributed to a failure in Rollback of Backup Wizard. Take the following recovery procedure:

Recovery Procedure

Of Management Server, Mailbox Server and Backup server, if any server is not started, start it.
Check whether any files exist in the following folder of the Mailbox Server. If any, delete all the files:
```
<Program directory when AdvancedCopy Manager's agent is installed>\wizard\tmp
```
Check whether the scripts to run and delete backups of the target mailbox database or public folder database are created in the following folder of the Mailbox Server. If so, delete them:
```
<Program directory when AdvancedCopy Manager's agent is installed>\wizard\bat
```
Note
If the execution of the previous Backup Wizard terminates normally, the error may be attributed to the correctly created scripts to execute and delete backups. Check whether the date of the deleted file is the date when the Backup Wizard failed.
For example, if you select "MB2_ENG" to run the Backup Wizard at 20:49 on 10/29/2012, resulting in failure in the Rollback of Backup Wizard, delete the following files. Do not delete other files than those listed below:
```
execute_backup_MB2_ENG_20121029204931.bat
delete_backup_MB2_ENG_20121029204931.bat
```
As for the database selected by the Backup Wizard, delete the backup definition of AdvancedCopy Manager.
Take the following procedure as many times as the number of selected databases.
Check Volumes Used by Mailbox Database
To display the volumes used by the selected database, execute the following command on the Mailbox Server:
```
<Program directory when AdvancedCopy Manager's agent is installed>\bin\swsrpdevdisp_exchange -dbname databaseName
```
The following is the example of command execution:
```
C:\Win32app\AdvancedCopyManager\bin>swsrpdevdisp_exchange -dbname MB1_ENG
Store: MB1_ENG
 EDB=F:\MB1_ENG\MB1_ENG.edb             AdvancedCopy Manager Device:g1d61p1
 TransactionLog=G:\MB1_ENG\E02.log              AdvancedCopy Manager Device:g1d62p1
 CheckPointFile=G:\MB1_ENG\E02.chk              AdvancedCopy Manager Device:g1d62p1

C:\Win32app\AdvancedCopyManager\bin>
```
The volume displayed after [AdvancedCopy Manager Device:] is a backup source volume used as database. In the above command execution example, g1d61p1 and g1d62p1 are backup source volumes.
After executing the above commands, perform the following steps:
- If the information is displayed: "Delete Mailbox Database Information"
- If the information is not displayed: "Obtain Volume Pair Definition (Pattern 1)"
Delete Mailbox Database Information
To delete the definition of the selected database, execute the following command on the Mailbox Server:
```
<Program directory when AdvancedCopy Manager's agent is installed>\bin\swsrpdbinfo_exchange -delete databaseName
```
The following is the example of command execution:
```
C:\Win32app\AdvancedCopyManager\bin>swsrpdbinfo_exchange -delete -dbname MB1_ENG
swsrpdbinfo_exchange successfully completed

C:\Win32app\AdvancedCopyManager\bin>
```
On completion of the above-mentioned command, perform the step "Obtain Volume Pair Definition (Pattern 2)".
Obtain Volume Pair Definition (Pattern 1)
Execute the following commands on the Mailbox Server:
```
<Program directory when AdvancedCopy Manager's agent is installed>\bin\swsrpvolinfo
```
The following is the example of command execution:
```
C:\Win32app\AdvancedCopyManager\bin>swsrpvolinfo
Server Original-Volume Size         Replica-Volume Size         Copy         Op-Server
VM-23  g1d61p1@VM-23      4.9 Gbyte g1d86p1@VM-32     4.9 Gbyte bi-direction both
VM-23  g1d62p1@VM-23      4.9 Gbyte g1d97p1@VM-32     4.9 Gbyte bi-direction both

C:\Win32app\AdvancedCopyManager\bin>
```
Of the pairs displayed above, perform the step "Delete Volume Pair Definition" as to a volume pair to be used as backup source and backup destination volumes if any error should occur in the Backup Wizard.
In the above execution example, g1d61p1@VM-23 and g1d62p1@VM-23 are backup source volumes and g1d86p1@VM-32 and g1d97p1@VM-32 are backup destination volumes.
Obtain Volume Pair Definition (Pattern 2)
Execute the following commands on the Mailbox Server:
```
<Program directory when AdvancedCopy Manager's agent is installed>\bin\swsrpvolinfo
```
The following is the example of command execution:
```
C:\Win32app\AdvancedCopyManager\bin>swsrpvolinfo
Server Original-Volume Size         Replica-Volume Size         Copy         Op-Server
VM-23  g1d61p1@VM-23      4.9 Gbyte g1d86p1@VM-32     4.9 Gbyte bi-direction both
VM-23  g1d62p1@VM-23      4.9 Gbyte g1d97p1@VM-32     4.9 Gbyte bi-direction both

C:\Win32app\AdvancedCopyManager\bin>
```
Of the pairs displayed above, determine the pair in which the volumes displayed in the step "Check Volumes Used by Mailbox Database" are included as a volume pair specified by this wizard and perform the step "Delete Volume Pair Definition".
In the above command execution example, g1d61p1@VM-23 and g1d62p1@VM-23 are backup source volumes and g1d86p1@VM-32 and g1d97p1@VM-32 are backup destination volumes.
Delete Volume Pair Definition
Execute the following commands on the Mailbox Server:
```
<Program directory when AdvancedCopy Manager's agent is installed>\bin\swsrpdelvol backupSrcVol backupDstVol
```
For backupSrcVol and backupDstVolume, specify the volume pair obtained in the step "Obtain Volume Pair Definition (Pattern 1)" or "Obtain Volume Pair Definition (Pattern 2)". The following is the example of command execution:
```
C:\Win32app\AdvancedCopyManager\bin>swsrpdelvol g1d61p1@VM-23 g1d86p1@VM-32
swsrpdelvol completed

C:\Win32app\AdvancedCopyManager\bin>swsrpdelvol g1d62p1@VM-23 g1d97p1@VM-32
swsrpdelvol completed

C:\Win32app\AdvancedCopyManager\bin>
```

8.4.7 Troubleshooting

8.4.7.1 Corrective Action for Hardware Fault

8.4.7.2 Recovery Procedure for Failure in Rollback of Backup Wizard for Exchange Server