This appendix explains in detail the error messages produced when the following events occur during acquisition or display of device information:
Message swstf2121 is displayed and processing failed.
Device information is partially missing.
The messages explained in the appendix are logged to the following locations on the Managed Server.
For Solaris, Linux, HP-UX, or AIX:
/var/opt/FJSVswtrc/trc/stgxfwcmdevs.err
For Windows:
workDir\var\trc\stgxfwcmdevs.err
No. | Error Message | Explanation | Action Plan |
|---|---|---|---|
1 | [ERROR]NSP-API call exited abnormally. Volume=volumeName Error=STXerrno Sense(SK SC SS)=SK SC SS message | Calling the hardware interface failed. | Depending on the output message, refer to "A.4 Detail Error Messages of ETERNUS Disk Storage System" and take appropriate action based on the description of action to be taken. |
2 | [ERROR]The device information file is not consistent with the system devices. Try again with fetching all device information. | Device information file "device.ini" does not match system information. | Execute acquisition/reflection of information on all devices. (for Windows) |
3 | [ERROR]Writing the inifile failed. Filename=fileName Section=section Key=key Value=value | Writing the INI file failed. | Check the INI file status. (for Windows) |
4 | [ERROR]Reading the inifile failed. Filename=fileName Section=section Key=key | Reading the INI file failed. | Check the INI file status. (for Windows) |
5 | [ERROR]An API call exited abnormally. API=api Device=deviceName Error=errno message | Calling the API failed. | Check the device status. (for Solaris, Linux, HP-UX, or AIX) |
6 | [ERROR]An API call exited abnormally. API=api Device=deviceName Volume=volumeName Error=valueOfGetLastError message | Calling the API failed. | Check the device status. (for Windows) |
7 | [ERROR]A created process is exited abnormally. Command=commandName ExitCode=exitCode | An internally executed command ended with an error. | Resolve the error, and re-execute the command if situation allows. |
8 | [ERROR]There is no result of the command. Command=commandName | No results were output from the internally executed command. | |
9 | Errors other than those above | A system error occurred. | Collect the information required for troubleshooting and contact Fujitsu Technical Support. (*1) |
*1: Refer to "Collecting maintenance information" in the ETERNUS SF AdvancedCopy Manager Operation Guide for information on how to collect the information required for troubleshooting.
