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Systemwalker Software Configuration Manager Operator's Guide
FUJITSU Software

4.2.9 Parameter Settings Failure Check

A "parameter setting failure check" task is generated when the parameter setting processing has failed.

Log information is output using the following format:

<yyyy-MM-dd HH:mm:ss>: <Keyword>

message:

...

returnCode:

Keyword

returnCode

Meaning

SetupParameter

1

Parameter setting failed.

Information about the software in which the parameter setting process failed is output to "message" using the format below.

Failed to set up the software parameter setting.
[index] {0}
[softwareName] {1}
[version] {2}
[ret] {3}
[stdout]
{4}
[stderr]
{5}

[Parameters]

{0}: Software setting sequence

{1}: Software product name

{2}: Software version

{3}: Return value of the parameter setting script

{4}: Standard output of the parameter setting script

{5}: Standard error of the parameter setting script

[Action]

Take the appropriate action described below according to whether the software product name that was returned refers to software that was previously registered using this product or software that was registered using the software information management command.

  • Software that was previously registered using this product

    Refer to the section on the various software products in "Parameter Reference", and take action. Check if a recovery process is available before making any retry attempt. Also, select the process from the Task management window.

  • Software that was registered using the software information management command

Take action based on error information displayed for return values, standard output, and standard errors. Also, select the process from the Task management window.

1

An unexpected error has occurred during parameter setting.

Information about the software in which the parameter setting process failed is output to "message" using the format below.

An unexpected error has occurred while setting software parameter.

[index] {0}

[softwareName] {1}

[version] {2}

[detail] {3}

[Parameters]

{0}: Software setting sequence

{1}: Software product name

{2}: Software version

{3}: Details

[Action]

Check the detailed information that is output, and contact Fujitsu technical support.

1

An unexpected error has occurred during parameter setting processing. The following is displayed against "message":

An unexpected error has occurred.
[Detail] {0}

[Parameters]
{0}: Details

[Action]

Contact Fujitsu technical support.

All

189

If one of the following values is output against "message", it means that the network connection with the business server has failed:

[LinkExpRBA] CategoryCode: 50
[LinkExpRBA] ErrorCode: 80

[Action]

Check the following items:

  • The file transfer infrastructure may not have been set up on the business server. Check whether the file transfer infrastructure has been set up.

  • The business server may have stopped. Check the operational status of the business server.

  • The file transfer infrastructure may not be running on the business server. Start the file transfer infrastructure.

    [Windows]
    Restart the Systemwalker File Transfer Library Control service.

    [Linux]
    Execute the following command:
    # service FJSVlnkbs start

  • There may be an error with the IP address specified in the "hosts" file for the business server. Check the IP address specified in the "hosts" file.

  • If the remote server is a PC server with a TCP/IP connection, the number of connection requests on the business server may have exceeded the maximum number of requests that can be simultaneously processed by WinSock.

  • The connection may have been blocked by a firewall on the communication path.

  • If the business server is running Windows, the connection may have been blocked by security settings such as the Windows firewall.

  • If the situation still does not change despite the appropriate action having been taken and processing retried, collect investigation data using the problem investigation data collection command (swcfmg_collectinfo), and then contact Fujitsu technical support.

If one of the following values is output against "message" or "server_check_result", it means that a timeout has occurred during communication with the business server.

[LinkExpRBA] CategoryCode: 50

[LinkExpRBA] ErrorCode: 60

[Action]

The following are possible causes of the problem:

  • The business server may have stopped.

  • The business server may have slowed down.

  • The communications environment may be experiencing a high load.

Check these possible causes, and then retry.

If the situation still does not change despite a retry having been attempted, collect investigation data using the problem investigation data collection command (swcfmg_collectinfo), and then contact Fujitsu technical support.

In the event that one of the following values is output against "message", it means that a timeout has occurred during communication with the business server.

[LinkExpRBA] CategoryCode: 50
[LinkExpRBA] ErrorCode: 60

[Action]

The following are possible causes of the problem:

  • The business server may have stopped.

  • The business server may have slowed down.

  • The communications environment may be experiencing a high load.

Check these possible causes and then retry.

If the situation still does not change despite a retry having been attempted, collect investigation data using the problem investigation data collection command (swcfmg_collectinfo), and then contact Fujitsu technical support.

Other

Collect investigation data using the problem investigation data collection command (swcfmg_collectinfo), and then contact Fujitsu technical support.

Make Choice panel

Click Retry to reconfigure parameter settings on the software in which the failure occurred, as well as for the software in which parameters have not yet been configured.

Click Retry all to re-configure parameters for all software in which settings can be configured.

Click Continue to ignore the error and continue processing.

Click Cancel to terminate processing.