A.2 Messages of STXS prefix

STXS1027 ERROR The specified parameter is invalid. [parameter name=parameterName, parameter value=parameterValue]

Explanation

An incorrect affinity group number has been specified.

Parameters

parameterName : Parameter name
parameterValue : Parameter value

System action

The system terminates processing.

System administrator response

Use "acinq ag (Command for displaying a list of affinity groups)" to check the specified affinity group number.
Refer to the ETERNUS SF Operation Guide for Copy Control Module for information on the command.

STXS2001 ERROR The specified user name and password have not been registered in the device. [user=userName]

Explanation

The user name and password have not been registered on the ETERNUS Disk storage system.

Parameters

userName : User name

System action

The system terminates processing.

System administrator response

Check whether the user name and password are correct.

STXS2002 ERROR The specified user does not have privileges greater than that of an administrator. [user=userName]

Explanation

The user does not have Administrator privileges.

Parameters

userName : User name

System action

The system terminates processing.

System administrator response

Use ETERNUS Web GUI to check the user privileges.

STXS2008 ERROR The registered user and password are not registered in the current device. [IP address=ipAddress, user=userName]

Explanation

The user name and password have not been registered on the ETERNUS Disk storage system.

Parameters

ipAddress : IP address
userName : User name

System action

The system terminates processing.

System administrator response

The ETERNUS Web GUI user account has either been changed or deleted.

Change the registration information for the ETERNUS Disk storage system by referring to the following manual.
"Changing the configuration" in the ETERNUS SF Operation Guide for Copy Control Module

STXS2009 ERROR The operation cannot be performed with the user privileges when registering the device. [IP address=ipAddress, user=userName]

Explanation

The user does not have Administrator privileges.

Parameters

ipAddress : IP address
userName : User name

System action

The system terminates processing.

System administrator response

The user account privileges for ETERNUS Web GUI have been changed.
Use ETERNUS Web GUI to check the user privileges.

STXS2012 ERROR Failed to authenticate the user. [IP address=ipAddress, user=userName]

Explanation

The ETERNUS Disk storage system could not be logged into for one of the following reasons:

The maximum number of connections to the ETERNUS Disk storage system has been reached.
The specified user information is invalid or does not match the user information that is registered in the ETERNUS Disk storage system.
The specified user information registered in AdvancedCopy Manager Copy Control Module is invalid or does not match the user information in the ETERNUS Disk storage system.

Parameters

ipAddress : IP address
userName : User name

System action

The system terminates processing.

System administrator response

When the maximum number of connections to the ETERNUS Disk storage system has been reached:
Wait for a while, and then try again.
When the user information does not match:
Check the user name, password, privileges, or role registered in the ETERNUS Disk storage system by using ETERNUS Web GUI and try again.
The user information of the ETERNUS Disk storage system may have been changed, disabled, or deleted. Check the user information registered in the ETERNUS Disk storage system.
- When it has been changed:
  Delete the user information that was registered before the change by using "Deleting the Devices" in AdvancedCopy Manager Copy Control Module, and then register the user information after the change by performing "Adding the Devices".
- When it has been disabled:
  Use ETERNUS Web GUI to enable the user information that is registered in AdvancedCopy Manager Copy Control Module.
- When it has been deleted:
  Use ETERNUS Web GUI to re-register the user information that is registered in AdvancedCopy Manager Copy Control Module.

STXS2013 ERROR The specified user does not have the "Software" role. [user=userName]

Explanation

The specified user does not have the "Software" role.

Parameters

userName : User name

System action

The system terminates processing.

System administrator response

Create a user account with "Software" role by using ETERNUS Web GUI or ETERNUS CLI. Then, specify this user.

STXS4002 ERROR The device is not supported. [IP address=ipAddress, model=modelName, type=type]

Explanation

The specified ETERNUS Disk storage system is not supported.

Parameters

ipAddress : IP address
modelName : ETERNUS Disk storage systems model
type : ETERNUS Disk storage systems type

System action

The system terminates processing.

System administrator response

Check that the ETERNUS Disk storage system adjusts the hardware requirements.
Refer to "Supported devices" in the ETERNUS SF Installation and Setup Guide for the hardware requirements.

STXS4046 ERROR The specified affinity group has not been registered. [affinity group number=groupName]

Explanation

The specified affinity group has not been registered.

Parameters

groupName : Affinity group number

System action

The system terminates processing.

System administrator response

STXS4047 ERROR The specified affinity group has been concatenated. [affinity group number=groupName]

Explanation

A concatenated affinity group has been specified.

Parameters

groupName : Affinity group number

System action

The system terminates processing.

System administrator response

Concatenated affinity groups cannot be specified.

STXS5002 ERROR Failed to access the device. [code=commandCode, result=result]

Explanation

Command access to ETERNUS Disk storage system failed.

Parameters

commandCode : Command code
result : Command execution result

System action

The system terminates processing.

System administrator response

The following are possible causes:

The status of ETERNUS Disk storage system is abnormal.
The component of ETERNUS Disk storage system failed.
Network environment is invalid.
LAN connection status is invalid.
Number of disks used exceeds the number of disks that can be installed.
The setting command is executed again before the setting process is complete in the ETERNUS Disk storage system.

After checking the causes listed above, wait for a while, try again. If you still have a problem, collect the information required for troubleshooting as described in the following manual and contact a Fujitsu system engineer.
"How to collect data" in the ETERNUS SF Operation Guide for Copy Control Module

STXS7004 ERROR Failed to communicate with the device. [IP address=ipAddress]

Explanation

Communications with the ETERNUS Disk storage system have failed.

Parameters

ipAddress : IP address

System action

The system terminates processing.

System administrator response

It is not possible to communicate with the ETERNUS Disk storage system.
Refer to the following manuals to check the status of the network, and execute the command again:

When using Express:
"Configuring the network environment" in "Setup of Express's manager" in the ETERNUS SF Installation and Setup Guide
When using Storage Cruiser:
"Configuring the network environment" in "Setup of Storage Cruiser's manager" in the ETERNUS SF Installation and Setup Guide
When using AdvancedCopy Manager Copy Control Module:
"Configuring the network environment" in "Setup of AdvancedCopy Manager CCM" in the ETERNUS SF Installation and Setup Guide

STXS8020 ERROR An internal error occurred. [parameter name=parameterName, parameter value=parameterValue]

Explanation

An internal error occurred.

Parameters

parameterName : Parameter name
parameterValue : Parameter value

System action

The system terminates processing.

System administrator response

Collect the information required for troubleshooting as described in the following manual and contact a Fujitsu system engineer.
"How to collect data" in the ETERNUS SF Operation Guide for Copy Control Module

STXS8070 ERROR The resource is being used. [parameter name=parameterName, parameter value=parameterValue]

Explanation

The resource is being used.

Parameters

parameterName : Parameter name
parameterValue : Parameter value

System action

The system terminates processing.

System administrator response

Stop the use of the resource or wait for a while, and try again.

STXS8098 ERROR Cannot be used because of the Slave CM. [parameter name=parameterName, parameter value=parameterValue]

Explanation

Try again using the Master CM.

Parameters

parameterName : Parameter name
parameterValue : Parameter value

System action

The system terminates processing.

System administrator response

Use the Master CM and try again.

STXS8101 ERROR Insufficient memory. [parameter name=parameterName, parameter value=parameterValue]

Explanation

There is not enough memory.

Parameters

parameterName : Parameter name
parameterValue : Parameter value

System action

The system terminates processing.

System administrator response

Secure sufficient memory and try again.

STXS8151 ERROR Shutdown or startup is currently being performed. [parameter name=parameterName, parameter value=parameterValue]

Explanation

Shutdown or startup is currently being performed.

Parameters

parameterName : Parameter name
parameterValue : Parameter value

System action

The system terminates processing.

System administrator response

Wait for shutdown or startup to complete and try again.