11.2.3 Troubleshooting: Failure in accessing a repository database

This section describes how to determine the cause of a failure in accessing a repository database and the actions to perform when this occurs.
Execute the steps below until the problem is resolved and no further steps are required.
Perform this procedure on the Management Server.

Check that the following repository access services are running.
- SymfoWARE RDA RDBSWSTF
- SymfoWARE RDB RDBSWSTF
  Point
  For Windows Server 2008 or later, it is not a problem even if the "SymfoWARE RDA RDBSWSTF" service has been stopped.
Check method
Select [Control Panel] -> [Services] to display the service window. On the service window, check that the above two services are in the "Started" status.
Required action
If any of the repository access services are stopped, select the service on the service window and click the [Start] button. For more information on this, refer to "Chapter 2 Starting and Stopping Services".
Check that there is sufficient free space to be able to update a repository database.
Check method
Execute the following command to check the usage ratio of space required to update a repository.
C:\>program-directory\bin\stgdbloginf.exe
Required action
If the usage ratio is 100%, save the database space according to "11.1.1.4.1 Saving a database". After doing this, there will be sufficient free space required to update a repository.
After saving a database, restart (i.e., stop and then start) the repository access services. For information on stopping and starting a service, refer to "Chapter 2 Starting and Stopping Services".
Perform this step again.
Check whether the "11.1.1.4.1 Saving a database" processing is in progress.
Check method
Log into the Management Server and check whether the database save window is open. If it is, check whether the database save processing is in progress.
Required action
If the database save processing is in progress, wait until it is completed. Then perform this step again.
Check whether the size of the repository is sufficient.
Check method
1. [Program] -> [management tool (common)] -> [an event viewer] is chosen from the Start button.
2. An event viewer screen is displayed. Choose [log] -> [application].
3. An application log screen is displayed. Double-click on the record which identifies an error among the records currently displayed with the source name of "SymfoWARE". A detailed screen is displayed.
4. The error message of the type qdgXXXXX is displayed on a detailed screen. Check to refer to if "JYP5019E" or "JYP5045E" is displayed in an error message.
Required action
If one of the above messages is displayed, increase the repository size by referring to "11.2.1 Troubleshooting: Insufficient free space in a repository".
Then, perform the processing again.
Check whether an input-output error or any other type of error has occurred in the database space.
Check method
Check whether an error exists according to "11.1.1.4.2 Finding an error in a database".
Required action
Recover a database according to "11.1.1.4.3 Recovering a database".
After performing the recovery, perform this step again.
Collect survey information according to "11.2.2 Collecting maintenance information".
Then contact your Fujitsu system engineer.